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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,046
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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California
1 review
0 helpful votes
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Online ordering was easy
February 13, 2025

It was very easy to order and the product looks great. Hope it looks just as great in my home.

Date of experience: February 21, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Pamela! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Washington
1 review
0 helpful votes
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Survey is Too Long and Tedious
February 13, 2025

Sorry - several boxes that Must be filled out is onerous. I like the product but this survey sucks

Date of experience: February 3, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hi Paul, Thank you for your feedback, and we’re glad to hear that you like the product! We truly apologize for any frustration caused by the survey process. We understand that having to fill out multiple fields can feel time-consuming, and we’re continuously working to improve the user experience.

Your input is invaluable, and we will take it into consideration as we review and refine our processes moving forward.

If you have any further suggestions or concerns, please feel free to reach out. We appreciate your business and hope to serve you again in the future!

Indiana
1 review
0 helpful votes
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Cover for deck railing table
February 13, 2025

Easy process in ordering. Cover fits well and it is just what I wanted.

Date of experience: February 21, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Mary! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

North Carolina
1 review
0 helpful votes
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Already done
February 13, 2025

Already described, see above information. Blah, blah, blah

Date of experience: February 3, 2025
California
1 review
0 helpful votes
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Great product
February 13, 2025

Easy to order. Made perfectly to order. Would easily recommend

Date of experience: February 3, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Johnathan, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product & service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Maine
2 reviews
0 helpful votes
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Great cover
February 13, 2025

Great service and love my cover. It's perfect. I will definitely use them again

Date of experience: February 3, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Catherine, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product & service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Delaware
1 review
0 helpful votes
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Easy process
February 13, 2025

After measuring. Easy to order. Fits great. Looks good on generator.

Date of experience: February 3, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Dennis, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product & service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Florida
1 review
0 helpful votes
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Quality product
February 13, 2025

The cover is a quality product fits well and very happy with the product. Communication during shipping could be better.

Date of experience: January 31, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Kevin, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Virginia
1 review
0 helpful votes
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Good service
February 13, 2025

Easy to navigate the website and order what I wanted. Manufacturing and shipping time was faster than anticipated.

Date of experience: February 3, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Greggory! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Florida
1 review
0 helpful votes
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Special request for sanitary curtain
February 13, 2025

The process on purchasing couldn't be any easier, just put what you need in the comments box and they will contact you, send you a design and they will make it for you, 100% recommended.

Date of experience: February 2, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Fernando! Thank you for your feedback! We’re glad to hear that the purchasing process was easy and that our team was able to fulfill your special request for the sanitary curtain. We strive to make the experience as smooth as possible, and it’s great to know that our communication and design process met your expectations. We truly appreciate your recommendation and look forward to assisting you with any future needs.

Florida
1 review
0 helpful votes
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Great quality and excellent price
February 13, 2025

Being able to order with your own measurements is wonderful. Honestly, I wasn't expecting great material for the price but when I received my order I got so excited. The craftsman ship is excellent and the material is super thick. I ordered the boat cushion cover even though I'm using these for dog beds. The zippers are nice and smooth. I am extremely happy with my covers and I will be ordering again for my patio cushions.

Date of experience: February 2, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Jessica! Thank you for your kind words! We're thrilled to hear that you were pleasantly surprised by the quality of your order. It’s fantastic to know that the material exceeded your expectations and that the craftsmanship and zippers met your needs. We’re especially happy to hear that the boat cushion covers are working perfectly for your dog beds! We look forward to helping you with your patio cushions in the future. If you need any further assistance, don’t hesitate to reach out.

California
1 review
0 helpful votes
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Easy online ordering.
February 13, 2025

Fast easy Quick delivery. Great product. Very happy with my purchase

Date of experience: February 21, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Debra! We're pleased to know that you found our website user-friendly and had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Texas
1 review
0 helpful votes
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Repeat Customer
February 12, 2025

Purchased from Covers&all in the past. Always quality products and service with fast shipping and delivery.

Date of experience: February 17, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Mike! Thank you for choosing us again! We truly appreciate your continued support and are grateful for your trust in our products and services. If you need any assistance or have further questions, we’re always here to help. Looking forward to serving you again!

Florida
1 review
0 helpful votes
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Cover Doesn't fit
February 12, 2025

Seems as if the team that is doing the CAD drawings and accepting the measurements is overseas and not familiar with American building terms or measurements. This was a custom cover, all photos were sent and measurements taken but It seems like there was some confusion based on the answers I got.

Date of experience: February 2, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hello Frank, we sincerely apologize for the inconvenience. Your order was processed according to the approved mock-up dimensions, with the standard leeway outlined on our website. We're sorry to hear about the issue you encountered. Rest assured, our team will reach out to you soon to investigate and address your concerns.

New York
2 reviews
0 helpful votes
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Easy Ordering
February 12, 2025

Site was easy to navigate and ordering was easy. Item shipped promptly.

Date of experience: February 14, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Michael! We're pleased to know that you found our website user-friendly and had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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They were on top of ensuring all the measurements made sense so they could deliver a product that worked for me!

Date of experience: February 2, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Christina! Thank you for your feedback! We're thrilled to hear that our team was able to assist you with the measurements and provide a product that meets your needs. We appreciate your support and look forward to serving you again in the future!

Texas
1 review
0 helpful votes
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Great experience
February 12, 2025

Mobile ordering was very smooth, cover arrived as designed, very sturdy material

Date of experience: February 19, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Lane! We're pleased to know that you had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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Rocking chair
February 12, 2025

All good, fits great and looks good. Seems like strong material.

Date of experience: February 2, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Daniel! Thank you for your review! We're happy to hear that the rocking chair cover fits well and looks great. It's fantastic to know that the material meets your expectations for strength and durability. If you need any further assistance or have future orders, feel free to reach out. We’re here to help!

Arizona
1 review
0 helpful votes
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Shipping error
February 12, 2025

Best efforts failed: however, alternate arrangements have been made.

Date of experience: February 2, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Ian! We are truly sorry for the inconvenience. After placing your order, we sent the details to your email for verification. Since the order has already been dispatched, address changes can only be made within the same country and within a limited time period. Our team tried to reroute the package, but we were unable to do so due to certain limitations. Unfortunately, we cannot change the delivery address from Canada to the US. Please feel free to reach out if you need any assistance, we’re happy to help!

Colorado
1 review
0 helpful votes
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GREAT!
February 12, 2025

Easy to order - they have pictures/'infographics' on how to make sure you are measuring things that make it 'fool-proof!' It was very easy to work with this company!

Date of experience: February 21, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Randy! We're pleased to know that you found our website user-friendly and had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!