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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,046
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Arizona
1 review
0 helpful votes
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Love them, perfect fit
February 16, 2025

I ordered 6 of these seat covers last year & loved them so I ordered 2 more & they are great & fit perfect.

Date of experience: February 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Joann! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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New covers
February 16, 2025

Came quick. Great color and fabric. Cushions look brand new

Date of experience: February 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Lisa, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Georgia
1 review
0 helpful votes
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As described
February 16, 2025

Got what I paid for! Everything was as described and I received my order.

Date of experience: February 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Jami! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Christian Camp Griddle cover
February 16, 2025

I highly recommend this company and product! Delivered sooner than expected and the quality is excellent!

Date of experience: February 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Scott, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Virginia
1 review
0 helpful votes
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Fantastic
February 16, 2025
Updated review

Second cover I've ordered for my company.
Ordered the same one as before my order info is kept on file so my reorder took just seconds.
Great service, fantastic quality.

Date of experience: February 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Richard, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!


Very easy,and straight forward
September 18, 2024
Previous review

Very easy,and straight forward

Date of experience: September 8, 2024
Texas
1 review
0 helpful votes
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I built a cabinet for my outdoor pizza oven and the Covers & All team provided a perfect solution to it's unique dimensions. Very high quality material that was a great fit. Looking forward to many years of protection of my custom built cabinet.

Date of experience: February 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Steve! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Custom fit for my outdoor furniture
February 16, 2025

Great that I could get custom sizes. Wish I could have picked the color.

Date of experience: February 27, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey William! Thank you for your feedback! We're glad you liked the custom sizes. We provide custom options tailored to fit your needs perfectly. We appreciate your input on color options and will share it with our team for future improvements. If you have any questions or need assistance, please don't hesitate to reach out to us.

Florida
1 review
0 helpful votes
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Dont expect to talk to anybody
February 15, 2025

Filling in the dimensions in the website was very straightforward. Responding to questions from Covers & All was challenging. They could not open the photos shared originally and I could not speak to anybody directly to answer their questions. I ultimately took additional photos and sent them along a second time. We got through the Q&A process such that the product was shipped. Final product is great.

Date of experience: February 5, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hi Daniel, thank you for sharing your experience! We're glad to hear the dimensions process was straightforward and that the final product met your expectations. We apologize for the difficulty you had with the process, especially with the photo-sharing issue and lack of direct communication. It sounds like the extra effort to resend photos was frustrating. We truly appreciate your patience, and your feedback is valuable for improving the process. We're glad it worked out in the end, and we hope to make future interactions smoother!

Arizona
1 review
0 helpful votes
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Nathan was very helpful in walking me through the ordering process.

Date of experience: February 27, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Mike, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Missouri
2 reviews
0 helpful votes
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All weather TV cover
February 15, 2025

Always professional and easy to use. Great help. Great idea to always include a picture of the item you're covering.

Date of experience: February 23, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey David! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Texas
1 review
0 helpful votes
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I purchased this item for my small business back door. Custom made for my metal door frame. My wife and I installed it in less than ten minutes. Two inch velcro top and one inch velcro sides make it so easy to install. The center is fastened with covered magnets. Just walk right through it and it snaps back closed. Makes it harder to see inside from standing outside and helps block the bright sun. We absolutely love it.

Date of experience: March 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, James, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Georgia
1 review
0 helpful votes
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Patio Lamp Covers
February 14, 2025

Excellent experience, would purchase from this store again.

Date of experience: February 4, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Justin! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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Clear covers
February 14, 2025

Was looking for a tarp that was sturdy enough to keep weather out but still clear. Mission accomplished. Love the grommets and banding on the edges. Nice and strong/thick

Date of experience: February 4, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey David! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Mexico
1 review
0 helpful votes
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Perfect size arrived as ordered
February 14, 2025

Website to place order easy to navigate
Perfect size arrived as ordered. Received order earlier than expected. Quality seems to be better than expected

Date of experience: February 17, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Bill! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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Sail shade
February 14, 2025

Pretty quick process from manufacturing to shipping. Wish folks in cust serv were in USA though. Some were hard to understand. Other than that all good.

Date of experience: February 4, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Nivia, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Texas
1 review
0 helpful votes
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Good
Would like to be able to save details to check before placing order

Date of experience: February 28, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hi Carol, Thank you for sharing your thoughts with us! We're glad to hear that you had a good experience overall.

Regarding your suggestion, we’d like to inform you that once you've added products to your cart, you can review and check all details, including the order summary, before placing your order. This will give you the chance to confirm everything before finalizing.

We appreciate your input and will continue to explore ways to enhance the shopping experience for our customers. If you need further assistance, please don't hesitate to reach out.

Oregon
1 review
0 helpful votes
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After ordering the cover I didn't get any feedback or content for a long time; I managed to find my order on their website and realized that they had sent me a message in their platform, but it did not email me. Their message asked for photos and more dimensions to customize the cover. I provided these and after a while got another message on their platform... but I never received any emails (even though they clearly had my correct address for other correspondence such as asking for my feedback on the purchase); I even checked my spam. Anyway, the result was I would have to regularly go to their website to monitor progress and respond to many questions. The end result was a truly impressive grill cover - well made, well designed, etc. - but the post-ordering / configuring process was pretty wonky and often frustrating.

Date of experience: February 4, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hi Chad, Thank you for your detailed feedback, and we sincerely apologize for the frustration you experienced during the post-ordering and customization process. We understand how important clear communication is, and we regret that you did not receive the necessary email notifications about your order updates.

We would like to clarify that we made three follow-up calls to your contact number, but unfortunately, we did not receive a response. We also recommend logging into your account to track the status of your order and respond to any inquiries. Additionally, our 24/7 call and chat helplines are always available should you need any immediate assistance or updates.

We’re glad to hear that you are pleased with the final product and appreciate your patience throughout the process. Please rest assured that we’re continuously working to improve communication channels for a smoother experience in the future.

Thank you again for your feedback, and we’re here for any further questions or support you may need.

Washington
1 review
0 helpful votes
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It works great!
February 14, 2025

My husband wanted a small round pillow to use in the car while driving after his knee replacement surgery. I was easily able to find one, but no cover for it—anywhere. Luckily I found Covers & All and was able to get one custom made within a short time. My husband is much more comfortable driving and the cover will be great protection for the pillow.

Date of experience: February 3, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Jackie! We’re happy to hear that the custom cover we made for your husband’s pillow is making such a difference in his comfort! It's wonderful to know that it’s providing both comfort and protection for the pillow during his recovery. Thank you for choosing us, and we hope to assist you with any future needs!

Oklahoma
1 review
0 helpful votes
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Good Patio enclosure alternative
February 13, 2025

Will definitely buy from this company again! Would recommend 100%

Date of experience: February 3, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Belinda, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

California
1 review
0 helpful votes
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Custom cover is right!
February 13, 2025

Easy interface, accurate fabrication. Delivery was problematic - I specifically asked three different people to delay shipping until I returned from travel, and my request was disregarded. Things get stolen here. I had to get a friend to come pick it up.

Date of experience: February 20, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Nina! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!