On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The two custom size sunshades we ordered were very well made and the mesh fabric is nice quality and works well. The measuring guide was helpful. Although one shade was incorrectly sized, it was replaced promptly at no charge or shipping cost.
Excellent durable product that looks great and we're proud to have in our backyard
It worked out great for what we needed it for! I wanted to a cover to fit over our wine bar and stools.
I could not find a size already made so at Covers & All, I could order my specific size needed.
Just what I ordered. Thumbs up. Fits the measurements I sent and great quality.
Their customer service takes a week to respond to any issue you may have. Even though the automated email says they normally respond within 24 hours. Also when you do finally get someone to speak with you, any issue you have they expect you to place a new order and offer you a discount that is barely anything more than the website offers. I have replace an order 3 times now. I would not recommend this site to anyone for this reason. They do not stand behind mistakes they make on there end. I would give this negative stars if I could. I have been forced to buy pillow covers 3 times now and still don't have the correct size because they can't get it right.
The team provided a lot of support to ensure the measurements were correct.
Making a custom size cover was easy and a pleasant experience. It arrived quickly and with no issues. Thanks!
Needed a custom cover for my fire pit, found the site just from a google search, and the process couldn't have been easier. From entering measurements, options for the cover itself
Needed a cover for an outdoor bar that i built. The custom sizing option was useful and easy to use. Quality looks good. Fits very nicely with just enough extra material to make it easy to get on and off. Holding up so far but it's only been a few weeks.
Quality cover, fit perfectly, received promptly will order again,
I wanted to get my outdoor patio furniture covers to match, but my cushions are odd sizes. I was happy to find somewhere that I could recover them at a low cost. The covers look well made and fit well.
Fits great and seems to be durable construction. Only had it a month so not sure how long it will last.
Great website, fabric selections and reasonable affordable prices. Appreciate the free swatches!
I ordered Covers & All's covers to replace another brand of furniture covers that had failed after less than three years. Covers & All's covers are no comparison; they are high quality and customized to fit my furniture. Status of the order was communicated several times. Covers were fairly priced. Delivery was reasonably prompt. I am highly pleased with the quality of the workmanship.
Easy to follow directions and all the features I wanted.
The site was a bit confusing. The cover's arrived very quickly so that was great however, there is a lot of gathering at the seams around the cushioons and overall a little loose on cushions...
Website was easy and everything came as I ordered. However, it took over a month to arrive.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Blake. We are sorry to hear that your experience with Covers & All has been less than satisfactory. We understand how frustrating measuring can be at times. We have worked hard, however, to make the process as simple and transparent as possible so that the customer understands how to measure each product.
Regarding your case, we understand the first order was not made right since there had been a measurement error and, therefore, you had to re-order it. Our error in not verifying what was reordered and instead just applying a discount and processing your order resulted in another ill-fitting.
We responded to your email complaint with our best efforts in this regard. Your satisfaction is important to us; please respond and assist us in resolving your concerns satisfactorily.