On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Website was easy and everything came as I ordered. However, it took over a month to arrive.
I love my my boat covers, we use them for every day use.
Awesome cover, good quality. Perfect fit.
Easy ordering.
Difficult to navigate payment process
Happy with end product …quality great!
Difficult to navigate payment process
I am very pleased with quality of my grill covers. I have Twin Eagles grill and side burner and ordered your covers for them. Your covers were a fraction of the price and much better quality than the originals.
Wonderful. Fit perfect and absolutely love the material and the color.
They helped out when I made a mistake in getting the sizing ordered correctly.
The design group never would or could answer a question I had about the drawstring being sufficient for my application. Instead designed a cover with zippers. The people I talked to in customer service and design group were polite and tried to be helpful but I found the language difference stood in the way of getting to the center of my concern and answers.
Cover arrived exactly as I had imagined. Fit perfectly and it was very affordable
Site is great, chat help was great covers are perfect. I've been telling everyone I know about Covers & All. I will also be ordering again soon for some other cushions.
Very happy with the covers i ordered. They look very durable and strong, fit perfectly and they were made very quickly - I would definitely order again in the future!
The covers are exactly as described. It was very easy to measure and order and the covers arrived faster than expected.
The entire experience from ordering, order confirmation, arrival time and specially fit and material. Cover & All was amazing at every step. Automated and systematic, very easy to use. I will definitely use them again.
Extremely satisfied with my order and experience!
Beware! Their offers are obscure & misleading. I was offered a Canada Day offer of upto 30% off + a grocery bag. Their don't say how much of a discount you actually get. The offer code they provided wouldn't work on their site. When I called, they offered me 10% only and finally agreed to 20% off after considerable dialogue back & forth. When I finally received my product, they didn't send the grocery bag that was originally offered. Again, after considerable back & forth, they refused saying the 20% they gave me was i. Lieu of the total offer. This was never discussed or agreed to. Their customer service sucks!
Hello, Art. We are deeply sorry to hear that your purchase left you unsatisfied. Each offer bears an asterisk, which indicates that, just like any other offer, it comes with a standard set of terms and conditions. The promotion was not sitewide, so the product "Outdoor Air Conditioner Covers" was not eligible for a discount. The discount stated, "Up to 30%", which may vary by product category, and some products are not eligible for a discount. It is our regret that our team failed to help you with your offer details and terms and conditions. The grocery bag was a part of the deal, but it wasn't sent to you because the deal was void, which we neglected to mention. However, to your satisfaction, our escalation team has offered a free grocery bag given that you encountered difficulties. Should you have any additional questions or concerns, don't be hesitant to write back.
Everything went smooth, they fit perfect and it's good quality
Beautiful cover for our pergola... came before it was promised and fit exactly as measured... does a fantastic job at keeping the rain out
Easy ordering, fast delivery
The order for custom patio furniture covers was filled to the specifications I provided.
I am a returning customer, This is my 9th and 10th cover I have purchased. Excellent product at fair price.
Very friendly folks and quick to respond. I sent an email in to request a quote for a special design cover in the evening and fully expecting not to hear anything until the nest business day. However, I was shocked to receive my quote in less than five minutes with a link to review the work and go straight to check out... Wow! I was impressed. I am also a returning customer and know I won't shop anywhere else for covers again!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hallo, Ted. We deeply regret that you had trouble getting through to our support team. Despite our best efforts, we know that there is always room for improvement. Your feedback is important to us, and we have shared your comments with the team. Please feel free to request a supervisor if you have any problems moving forward.
According to our records, the order was supposedly delivered. We sincerely hope you are pleased with your purchase. Please do not hesitate to contact our team of customer support representatives at any time if you have any questions about your order or need help placing another order.