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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,053
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Florida
1 review
0 helpful votes
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Highly Recommended!
July 22, 2022

The entire experience from ordering, order confirmation, arrival time and specially fit and material. Cover & All was amazing at every step. Automated and systematic, very easy to use. I will definitely use them again.
Extremely satisfied with my order and experience!

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Date of experience: July 22, 2022
Canada
3 reviews
0 helpful votes
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Beware! Their offers are obscure & misleading. I was offered a Canada Day offer of upto 30% off + a grocery bag. Their don't say how much of a discount you actually get. The offer code they provided wouldn't work on their site. When I called, they offered me 10% only and finally agreed to 20% off after considerable dialogue back & forth. When I finally received my product, they didn't send the grocery bag that was originally offered. Again, after considerable back & forth, they refused saying the 20% they gave me was i. Lieu of the total offer. This was never discussed or agreed to. Their customer service sucks!

Date of experience: July 22, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hello, Art. We are deeply sorry to hear that your purchase left you unsatisfied. Each offer bears an asterisk, which indicates that, just like any other offer, it comes with a standard set of terms and conditions. The promotion was not sitewide, so the product "Outdoor Air Conditioner Covers" was not eligible for a discount. The discount stated, "Up to 30%", which may vary by product category, and some products are not eligible for a discount. It is our regret that our team failed to help you with your offer details and terms and conditions. The grocery bag was a part of the deal, but it wasn't sent to you because the deal was void, which we neglected to mention. However, to your satisfaction, our escalation team has offered a free grocery bag given that you encountered difficulties. Should you have any additional questions or concerns, don't be hesitant to write back.

California
1 review
0 helpful votes
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Aridonick round chair covers
July 22, 2022

Everything went smooth, they fit perfect and it's good quality

Date of experience: July 21, 2022
Illinois
1 review
0 helpful votes
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Pergola cover
July 21, 2022

Beautiful cover for our pergola... came before it was promised and fit exactly as measured... does a fantastic job at keeping the rain out

Date of experience: July 21, 2022
Oregon
1 review
0 helpful votes
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Got exactly what I ordered
July 21, 2022

Easy ordering, fast delivery
The order for custom patio furniture covers was filled to the specifications I provided.

Date of experience: July 21, 2022
South Carolina
1 review
0 helpful votes
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Great!
July 21, 2022
Updated review

I am a returning customer, This is my 9th and 10th cover I have purchased. Excellent product at fair price.

Date of experience: July 20, 2022

Very friendly folks and quick to respond
February 3, 2021
Previous review

Very friendly folks and quick to respond. I sent an email in to request a quote for a special design cover in the evening and fully expecting not to hear anything until the nest business day. However, I was shocked to receive my quote in less than five minutes with a link to review the work and go straight to check out... Wow! I was impressed. I am also a returning customer and know I won't shop anywhere else for covers again!

Date of experience: February 2, 2021
Florida
1 review
0 helpful votes
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Excellent
July 21, 2022

I love the material, it's truly waterproof and they fitting well

Date of experience: July 20, 2022
Florida
1 review
0 helpful votes
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Excellent customer service, my product arrived very fast

Date of experience: July 20, 2022
Australia
1 review
0 helpful votes
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Great covers!
July 20, 2022

I ordered covers for some patio furniture. The covers arrived quickly and were well packed. They fit my cushions perfectly and the color was what was shown on the website. I will definitely order from Covers & All in the future.

Date of experience: July 20, 2022
Indiana
2 reviews
0 helpful votes
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Cushion covers for my patio set
July 20, 2022

Cushion covers for my patio set. This site is really awesome prices are so good love the custom size covers and the material is quality. Love the ease of taking covers off and on and the zippers are the best.

Date of experience: July 20, 2022
North Carolina
1 review
0 helpful votes
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Pizza Oven cover
July 20, 2022

I needed a new cover for my wood burning pizza oven. I had already gone through 2 covers in the last 4 years. Covers & All designed my new cover to my specifications, personalized it and shipped it to me very quickly. My new cover looks much better, feels stronger and comes with a 5 year warranty. Very happy!

Date of experience: July 20, 2022
Georgia
1 review
0 helpful votes
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Great quality product.
July 20, 2022

Needed a new cushion for a larger ottoman. Couldn't find a right size. Ordered a cover for the cushion and it's perfect. Great quality. Would definitely order again.

Date of experience: July 20, 2022
Illinois
1 review
0 helpful votes
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Very pleased
July 20, 2022

The new cushion covers fit perfectly. They were made to the exact specifications. Speedy delivery as well. Highly recommend.

Date of experience: July 20, 2022
California
1 review
0 helpful votes
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Patio Table & Chair Cover
July 20, 2022

Easy to order and delivered in a short period of time. Nice quality!
I will order again.

Date of experience: July 20, 2022
Utah
1 review
0 helpful votes
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I measured my existing cushions and was able to order just the right size and in the color I wanted. It arrived in a timely manner. I would order from them again. Thank you!

Date of experience: July 20, 2022
Colorado
1 review
0 helpful votes
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Outdoor cushion cover
July 20, 2022

Product is great thank you! Easy to order. Measurements were perfect in the product I received.

Date of experience: July 20, 2022
California
1 review
0 helpful votes
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Great job!
July 20, 2022

I had a relatively complicated cover. The team corresponded and sent drawings to make sure it fit exactly right. Awesome!

Date of experience: July 20, 2022
Ohio
1 review
0 helpful votes
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Excellent!
July 20, 2022

Great quality and service. So easy to get custom covers at a reasonable price. I will definitely reorder from this company!

Date of experience: July 20, 2022
Texas
1 review
0 helpful votes
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Outside Daybed cover
July 20, 2022

We appreciated the attention to detail and asking for more measurements. What we didn't like is that all of the follow-up was via email. When the email was sent to our "junk" mailbox, we didn't notice it, which delayed our order. A follow-up phone call would have been really appreciated.

Date of experience: July 20, 2022
Oregon
1 review
0 helpful votes
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10/10
July 20, 2022

The product is high quality and very reasonably priced. Custom made for my raft. The package got stuck up in a fedex facility so I contacted covers and all which immediately unstuck it

Date of experience: July 20, 2022