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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,070
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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California
1 review
0 helpful votes
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Excellent Product and Service
September 23, 2022

I was hesitant on the initial approach for the measurement but when I got an email I has happily surprised to see that they double check my measurements. I was told my measurements did not make sense at the curve of the L-shape furniture to which they made their calculations. I remeasured and they were correct. When we received the covers, they fit perfectly. A must buy.

Date of experience: September 23, 2022
Washington
1 review
0 helpful votes
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Great custom cover.
September 23, 2022

We moved into a house with a custom gas fire pit that was only partially covered by a deck. I knew it needed protection from the weather in the wet Oregon winter. Found Covers and All and the website was very easy. Just measured the dimensions and sent them in with some pics. Their knowledgeable order dept followed up with some questions that made me think about my measurements and so I added a few more inches to make getting the cover in and off easier. Glad I did. Cover came and material looks like it will last for many years. Very happy with the experience.

Date of experience: September 23, 2022
Pennsylvania
1 review
0 helpful votes
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Quality
September 22, 2022

We had good service before and returned. Easy to order, high quality. Thanks.

Date of experience: September 22, 2022
Arizona
1 review
0 helpful votes
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Fast quality covers
September 22, 2022

Easy ordering process -- very clear, especially with the 2 inch leeway.

Date of experience: September 22, 2022
Illinois
1 review
0 helpful votes
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Great
September 22, 2022

Everything fits great. Good quality but this review is making me type at least 50 characters for this review. I don't like that

Date of experience: September 21, 2022
Hawaii
1 review
0 helpful votes
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Happy Customer
September 22, 2022

Super easy to customize size and style! Delivered on time and the process was seamless!

Date of experience: September 21, 2022
Illinois
2 reviews
0 helpful votes
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I just needed an affordable pool heater cover and could not find the right size. However, to get a 20% discount, I had to give my email. I'll be unsubscribing once I get the cover.

Date of experience: September 21, 2022
Michigan
1 review
0 helpful votes
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Well made
September 21, 2022

The custom order was quickly made and delivered. Very please with the quality of the product

Date of experience: September 21, 2022
Florida
1 review
0 helpful votes
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So far so good... Looks nice... Works well... Quality materials

Date of experience: September 21, 2022
Washington
1 review
0 helpful votes
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The tarps were just what we needed!
September 21, 2022

The tarps were just what we needed to protect our lumber over the winter. We chose the heavy and waterproof tarps for this project - really feel good about the choice, the taarps and the service. Thank you.
Hope tese tarps just ordered are a good as the one previously purchased. That one has been great. Thanks, Kathy

Date of experience: September 21, 2022
California
1 review
0 helpful votes
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Perfect fit and Quality
September 21, 2022

The items arrived earlier than expected! I was very happy with the quality and fit of the covers.

Date of experience: September 21, 2022
Texas
1 review
0 helpful votes
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Listen to the Customer.
October 21, 2022
Updated review

Measured the furniture, reported the measurements and had to repeat the measurements multiple times to designer.

Date of experience: September 21, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Bruce, we regret the inconvenience this has caused you. We certainly understand this is not the ideal experience we want our customers to have. We have shared the feedback with the team to avoid such issues in the future. You can also request a callback from a supervisor. In case you have any issues with the received product, you can always reach out to the concerned department by raising a ticket from your Covers&all account.


Needed sectional layout for entering dimensions
August 16, 2022
Previous review

Needed sectional layout for entering dimensions.

Date of experience: August 16, 2022
New Jersey
1 review
0 helpful votes
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Bar top covers
October 21, 2022

Great quality, fast turn around. Very happy with the product.

Date of experience: September 21, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Hector, thanks for taking the time to share your experience with Covers&all. We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas for a better customer experience. Thanks again.

Maryland
1 review
0 helpful votes
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Look no further
September 21, 2022

Was not able to find covers that fit my furniture any where. Not only do these covers fit perfectly, the custom patio furniture covers were at a very competitive price point. I'm not sure why anyone would purchase from another source. Well made heavy cover that fit to measure and are attractive to the eye! Thanks

Date of experience: September 20, 2022
Florida
1 review
0 helpful votes
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Great product at a good price
September 21, 2022

I am really pleased with the quality of the product and think it is a good value.

Date of experience: September 20, 2022
Florida
1 review
0 helpful votes
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Perfect!
September 20, 2022

The cushion covers arrived earlier than expected and were a perfect fit.

Date of experience: September 20, 2022
California
1 review
0 helpful votes
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Autobee
September 20, 2022

Ordered a hot tub cover with the Broncos head on it. Print is top notch! Cover fits a little loose but I ordered the loops to tie it down. Experience heavy winds I'm Pueblo West so waiting to see how it goes up. Great experience and top quality cover so far!

Date of experience: September 20, 2022
Arkansas
1 review
0 helpful votes
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Sample packet
September 20, 2022

The swatch booklet you sent is very helpful. Thank you very much.

Date of experience: September 20, 2022
New Jersey
1 review
0 helpful votes
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Firepit cover
September 20, 2022

It was really easy to place the order and it fits perfectly. Thank you.

Date of experience: September 20, 2022
Virginia
2 reviews
0 helpful votes
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The cover fit exactly as it shoud
September 20, 2022

Very thorough customer service and easy to follow website

Date of experience: September 20, 2022