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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,062
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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New Jersey
2 reviews
0 helpful votes
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Please be aware that the cushion covers are not waterproof if left out in the rain. Water was absorbed into the cushion due to a rain storm than didn't escape the cushion once it was in there. The cushions were heavy with water. When I took off the covers, a bucket-full of water dripped out of each. I wrote to the company requesting a refund, but they responded that the cushions are "water resistant", but should be taken inside during a storm. Not an ideal circumstance. My previous covers did not do this. If this doesn't bother you, they do look nice.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 18, 2022
Florida
1 review
0 helpful votes
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Quality Product - Fast Shipping
September 18, 2022

We had another good experience with Covers & All - appreciate the easy ordering, fast shipping, and quality product!

Date of experience: September 18, 2022
Colorado
1 review
0 helpful votes
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Amazing process AND product
September 18, 2022

Loved the easy to measure instructions. Such an easy process and product is great!

Date of experience: September 18, 2022
Arizona
1 review
0 helpful votes
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TV cover
September 17, 2022
Updated review

Covers are quality. They are fast to fill your order and look great. Just ordered one for my tV. Great company with a great product.

Date of experience: September 17, 2022

No opinion yet
September 7, 2022
Previous review

No opinion yet. Just ordered

Date of experience: September 6, 2022
Colorado
1 review
0 helpful votes
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Amazing!
September 16, 2022

Easy to find exactly what I wanted. I will see how it works out once I get the products.

Date of experience: September 16, 2022
California
7 reviews
0 helpful votes
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Best covers ever.
September 16, 2022

Quick and easy. Good quality, great price. Great deal!

Date of experience: September 16, 2022
Vermont
1 review
2 helpful votes
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I have never written a review before, but the patio furniture cover I bought leaks and when I asked to return it, customer service gave me a 2 month runaround and finally today, said sorry we are not giving you a return address because it was custom made! Seriously incompetent response and the product is really subpar!
Don't buy from this company!

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 15, 2022
Michigan
1 review
0 helpful votes
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Everything was great
September 15, 2022

Customer service experience was great! When I placed a custom Order they reached out to me a few times just to make sure I got the right size cover and shipped it in a timely manner I will deff be returning and using this service! Thank you again

Date of experience: September 15, 2022
Utah
1 review
0 helpful votes
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Custom-made BBQ Cover
September 14, 2022

Nice to be able to customize the cover. Great quality. Several durability material selections/colors. Fast turnaround.

Date of experience: September 14, 2022
Ohio
1 review
0 helpful votes
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Quality Product
September 14, 2022

The process what somewhat painful getting the measurements right. But, the cover it great!
Maybe call the customer instead of trading numerous e-mails.

Date of experience: September 14, 2022
Oregon
1 review
0 helpful votes
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Perfect fit
September 13, 2022

This product came exactly as ordered! We use it as a cover over our gazebo to protect the top and it works great!

Date of experience: September 13, 2022
Washington
1 review
0 helpful votes
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I wanted a strong, weatherproof cover for an unusually-sized rack to keep outdoors all year long. The Covers & All designers helped in creating the exact shape and custom cover was made and sent faster than I expected. The quality of the materials and workmanship are excellent. The price was very good, especially considering that this is a custom cover.

Date of experience: September 12, 2022
California
1 review
0 helpful votes
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Perfect Fit, Beautiful And Well Made
September 12, 2022

These are beautiful bistro chair seat covers. A perfect fit for worn out seats. My bistro set looks new after years of searching for something affordable.

Date of experience: September 12, 2022
Connecticut
1 review
0 helpful votes
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They completed my orders and delivered quickly, standing behind there products

Date of experience: September 11, 2022
Georgia
1 review
0 helpful votes
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Great quality
September 10, 2022

Fast service and amazing products, would recommend

Date of experience: September 10, 2022
Texas
1 review
1 helpful vote
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I can NOT say enough good things...
September 9, 2022

In a word, simply the BEST. We purchased custom fit covers for our outdoor couch and they are amazing! The color is perfect, the material excellent, and the construction is spot on (size, shape, zippers, etc.). In addition, the prices were AMAZING and they even worked with us to custom make one odd-shaped cover (sending us drawings, etc.). I would highly recommend this company for all your cover needs!

Date of experience: September 9, 2022
Virginia
1 review
0 helpful votes
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Perfect
September 9, 2022

Absolutely love getting swatches so I can match our pool table cover to the room and get a feel for the material

Date of experience: September 9, 2022
Arkansas
1 review
0 helpful votes
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Review
October 9, 2022

Frustrating trying to get right size. The standard to cut your measure by 14 on all corners is excessive and resulted in a cover that will not work for me.

Date of experience: September 8, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Tina, we regret the inconvenience this has caused you. We certainly understand that this is not the ideal experience we want our customers to have at Covers&all. We have checked all the details and can confirm that the product was manufactured as per our standard process. As per the latest update, our concerned department is working on the issue and shall get back to you as soon as possible.

New York
1 review
0 helpful votes
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Firepit cover
September 8, 2022

Overall I am very satisfied with my firepit cover. It is made of very thick quality material. The only issue is that I had a logo printed on it and leaks a little where the logo is sewn on. Other than that, it's great. I would recommend to others if they aren't getting the logo sewn onto it.

Date of experience: September 8, 2022
Vermont
1 review
0 helpful votes
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Quality Fabric
September 8, 2022

High quality fabric bags for my farmer's market tent.

Date of experience: September 7, 2022