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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,077
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Illinois
2 reviews
0 helpful votes
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Great Covers
September 27, 2022

An easy process that allows you to quickly craft custom protection for your outside items, no matter what they are. I've had covers made for two fountains, a gas fire pit, a wood fire pit, a firewood rick, and a six foot outdoor propane heater. Several of these items are over a year old and holding up well to sunlight and weather. I am a very satisfied customer.

Date of experience: September 27, 2022
California
1 review
0 helpful votes
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Zipper failed after few uses.
October 27, 2022

I ordered a custom cover for outdoor dining table. Material is thick enough to prevent water damage and fits well. However, zipper was broken after few uses and I contacted customer support and was refused to fix the issue.

Date of experience: September 27, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Mamoru, we regret the inconvenience this has caused you. We certainly understand this is not the ideal experience we want our customers to have. We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.

Florida
2 reviews
0 helpful votes
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Scissor Lift Cover
September 27, 2022

Good experience, no surprises or disappointments. I would use them again.

Date of experience: September 27, 2022
Texas
1 review
0 helpful votes
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Great covers
September 27, 2022

Well made. Fit perfectly. The only thing that would be nice is to be able to indicate the side the ties come on.

Date of experience: September 27, 2022
Georgia
1 review
0 helpful votes
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Custom Planter covers
September 27, 2022

Looks great and works perfectly to keep rain out of planters when they are empty.

Date of experience: September 27, 2022
Ohio
1 review
0 helpful votes
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Covers and All
September 27, 2022
Updated review

Easy to navigate, very good product. High quality and quick service.

Date of experience: September 27, 2022

Lots of examples
July 11, 2021
Previous review

Lots of examples

Date of experience: July 11, 2021
Texas
1 review
0 helpful votes
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Great covers
September 27, 2022

Great covers, good quality, thorough customer service when taking measurements.

Date of experience: September 27, 2022
Arizona
1 review
0 helpful votes
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The way to go
September 27, 2022

Why but an inferior product that is a little too big or a little too small? These covers are great fabric and in exactly the size I need.

Date of experience: September 27, 2022
Texas
1 review
0 helpful votes
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I would recommend Cover & All to anyone looking to find cover for any of there cover needs.

Date of experience: September 27, 2022
Delaware
1 review
0 helpful votes
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Stuck it to me
October 27, 2022

Ordered a special order cover and during the order process the thickness was incorrectly listed. When I inquired less then 24hrs later I was told that they would hold my order, take the $29.80 and refund my shipping charge of $5.00. Wow what a deal, keep my money and product but refund $5.00. I told them that they have lost all credibility business from me. I was planning on ordering a new boat cover and boat seat covers so they made a huge mistake by not working something out with me.

Date of experience: September 27, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Bill, we regret the inconvenience caused. We certainly understand your concern, however, we do send an order confirmation email consisting of all the order details. It also states that any changes in the order, if communicated via our 24 X 7 call or chat helplines within 2 hours of order placement will be done. We won't be able to make any changes post the 2 hours timeframe.

As all our covers are custom-made, we do not accept returns unless there is a manufacturing defect or product damaged in transit. Being no error from our end, our team offered the best possible resolution to the issue. Since you are our valued customer, we are more than happy to offer the remaining order amount as store credit. For further assistance on the same, we would request you to contact our 24 X 7 helplines.

Colorado
1 review
0 helpful votes
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Durable covers, but not easily secured.
September 26, 2022

Fast and easy. Good measuring explanations. The covers look more durable than those I've had in the past. They will stand up in the snowy weather, but not wind. They haven't blown completely away but don't stay tightly on the tables. They need elastic or an easier to pull drawstring. I will need to get weights on the tables to keep them from blowing up.

Date of experience: September 26, 2022
Nevada
1 review
0 helpful votes
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Custom order Perfect Fit
September 26, 2022

Ordered a custom duffel bag to hold cushions. Fits inside a storage box I own. Everything was excellent.

Date of experience: September 26, 2022
Florida
1 review
0 helpful votes
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Nice cover
September 26, 2022

Nice cover, durable. Wish it came with cable ties but overall it has held up well.

Date of experience: September 26, 2022
Oklahoma
2 reviews
0 helpful votes
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So easy!
September 26, 2022

Patio cushion cover were so easy to add over my old cushions! Still looking great even after some rain!

Date of experience: September 26, 2022
Ohio
1 review
0 helpful votes
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Service all the way
September 26, 2022

I was impressed at the communication I received all along the way from the designers and the shipping team. I received detailed diagrams of everything that would be included, and the team waited until I had reviewed the designs, asked questions and received answers, and then provided approval to proceed with the manufacturing. I was also informed when my order had been shipped and when it was expected to arrive. The covers I received were perfect and better than I expected. Our team was impressed.

Date of experience: September 26, 2022
Vermont
1 review
0 helpful votes
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Incredible outdoor sectional covers
September 26, 2022
Updated review

I love my outdoor sectional covers. They are high quality, very durable, and it is very easy to put the covers over the sections.
The designers were very attentive to making sure that they understood exactly what I needed. They emailed me several times with questions, and even called me about something they were unsure about.
However, I found the website very difficult to navigate. It kept changing what I had entered. I couldn't tell if my photo had been uploaded. If I wanted to change the order slightly, I had to delete the entire info about the item (size measurements), and start all over again.

Date of experience: September 25, 2022

I found your website very difficult to navigate
September 18, 2022
Previous review

I found your website very difficult to navigate. It kept changing what I had entered. I couldn't tell if my photo had been uploaded. If I wanted to change the order slightly, I had to delete the entire info about the item (size measurements), and start all over again.

Date of experience: August 19, 2022
South Carolina
1 review
0 helpful votes
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Customized grill cover
September 25, 2022

The cover I ordered is perfectly matched the specs I requested and have enjoyed it.

Date of experience: September 25, 2022
Washington
1 review
0 helpful votes
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These are the BEST
September 25, 2022

The company contacted me to make sure they had the correct Mahendra for the custom cover. They're not cheap so we bought one for the outdoor loveseat before a ordered them for the lounge chairs. It's prefect. Material is very sturdy and looks like it will last at least the guaranteed 5 years. We're so happy with it we ordered covers not just for the chairs but also a large outdoor table which didn't need a custom fit, but all the other covers we looked at on line had lots of complaints about the material. You get what you pay for.

Date of experience: September 25, 2022
Florida
3 reviews
0 helpful votes
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Very Unhappy.
October 25, 2022

Would not order again. Had to call in a seamstress to adjust.

Date of experience: September 25, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Sandra, we regret the inconvenience this has caused you. Reviewing the order details, we can check and confirm that the cover was fabricated to the ordered dimensions along with the standard leeway we add. As all our products are custom-made, we do not accept returns, apart from a manufacturing defect or products damaged in transit. Our team did provide the best possible resolution for getting a perfect fit cover as per your requirement. For further assistance, we would request you to contact our 24 X 7 call or chat helplines.

South Carolina
1 review
0 helpful votes
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Great product
September 25, 2022

Reasonable price. Good product service.
Fast shipping

Date of experience: September 25, 2022