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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,074
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Louisiana
1 review
0 helpful votes
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Great covers
September 29, 2022

Easy to order and pick sizes. Covers themselves were great quality, fit well, easy experience!

Date of experience: September 29, 2022
Colorado
2 reviews
0 helpful votes
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Order done well
September 29, 2022

Need mesh screen door where I am moving & your step by step instructions gave me great confidence I am buying it correctly

Date of experience: September 29, 2022
California
1 review
0 helpful votes
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High quality covers
September 29, 2022
Updated review

When I applied the 20% discount code the total price was more than when I used the 15% discount code so I had to use 15% discount code. It turned out the 20% discount code has a limit to a certain amount.

Date of experience: September 29, 2022

A strange thing happened
September 16, 2022
Previous review

A strange thing happened. When I applied the 20% discount code the total price was more than when I used the 15% discount code so I have to use 15% discount code.

Date of experience: August 16, 2022
Canada
1 review
0 helpful votes
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Sewn backwards awaiting company to fix error
October 29, 2022

We went back and forth over and over with measurements on our custom kitchen island cover and when it arrived the zippers opened from back to front, not front to back like in our photo mock ups. As I didn't open the cover right away to check it, the company says they will not assist us in making things right. They say it is a custom order and no good to them. It was a custom order and is no good to us either in its non functioning condition.we are currently waiting on the company to make and send a new one. Will update review.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 29, 2022
Massachusetts
1 review
0 helpful votes
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Still waiting for the cover
October 29, 2022

The cover was shipped requiring signature. This is strange as it is low value. I travel for business and could not received the cover. It has been more than two weeke since the missed delivery and still the cover is not scheduled for shipping. More than two weeks and they cannot provide me the tracking info. I placed the order August 31st.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 29, 2022
Georgia
1 review
0 helpful votes
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Pleased
September 29, 2022

The experience was an easy one, the details on how to measure were nice and the fit is good. The material is very durable.

Date of experience: September 29, 2022
Kentucky
1 review
0 helpful votes
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Easy Website & Quality Products
September 29, 2022

The reviews helped me make my decision to purchase a cover. It helped greatly that the website is very user friendly.

Date of experience: September 29, 2022
GB
1 review
0 helpful votes
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Super easy to follow instructions and product came out perfect

Date of experience: September 28, 2022
Massachusetts
1 review
0 helpful votes
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Coverall pillow covers
September 29, 2022

Heavy canvas, well built. I tried to use it as a shower seat, it's water proof but not water resistant

Date of experience: September 28, 2022
Colorado
1 review
0 helpful votes
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Impressive Covers!
September 28, 2022

We've been looking for covers for our outdoor patio furniture and have been struggling to find what we needed. We purchased covers at Covers & All, hoping that they would be okay. After receiving them we found they are much better than Okay - they are durable and very-well made! We are very impressed!

Date of experience: September 28, 2022
Kentucky
1 review
0 helpful votes
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Residential tarp user
September 28, 2022

The online experience is very hard to navigate and things aren't always where you would think they should be.

Date of experience: September 28, 2022
Veeni M. Covers & All USA Rep
over a year old

Hi Storm! Thank you for your feedback. We have worked hard to make the order process simple and easy to follow. However we do acknowledge that there is always a scope for improvement, we request you to share your ideas and write us at [email protected] for a better customer experience. You can always contact to our support team via call or chat for any questions you may have before or after placing the order.

California
1 review
0 helpful votes
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Fast and Easy!
September 28, 2022

Quality product without any hassles. Quick delivery. Thank you!

Date of experience: September 28, 2022
Maryland
3 reviews
0 helpful votes
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Cover review
September 28, 2022

Good quality.
A bit tight on fit almost like no allowance allowed for cover

Date of experience: September 28, 2022
Utah
1 review
0 helpful votes
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Great Service!
September 28, 2022

The phone help was very helpful to determine whether the product would work. The mock up that was sent to me was spot on and I was able to tweak the dimensions, particularly where and length of the slit I needed. I was very pleased with the cover.

Date of experience: September 28, 2022
Ohio
1 review
0 helpful votes
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Great quality
September 28, 2022

I have been very pleased with the cover we ordered for our couches so far.

Date of experience: September 28, 2022
Colorado
1 review
0 helpful votes
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Issues with order
October 28, 2022

The system glitched twice when I was ordering and on the third try it changed the color back to black instead of gray and I wanted tiestrings and those fell off. They gave me a slight discount but would not remake the cover so I have a cover I don't really want

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 28, 2022
Georgia
1 review
0 helpful votes
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Extremely impressed
September 28, 2022

The design process was simple and the communication from the designers was great. They got it perfect! The final product quality is very good, the fabric, stitching etc is all very high quality. I'm extremely impressed!

Date of experience: September 28, 2022
Mexico
1 review
0 helpful votes
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Great Experience
September 28, 2022

We're pleased with how nice, affordable and easy the process of getting covers for our patio furniture was.

Date of experience: September 28, 2022
Illinois
2 reviews
0 helpful votes
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Great Covers
September 27, 2022

An easy process that allows you to quickly craft custom protection for your outside items, no matter what they are. I've had covers made for two fountains, a gas fire pit, a wood fire pit, a firewood rick, and a six foot outdoor propane heater. Several of these items are over a year old and holding up well to sunlight and weather. I am a very satisfied customer.

Date of experience: September 27, 2022
California
1 review
0 helpful votes
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Zipper failed after few uses.
October 27, 2022

I ordered a custom cover for outdoor dining table. Material is thick enough to prevent water damage and fits well. However, zipper was broken after few uses and I contacted customer support and was refused to fix the issue.

Date of experience: September 27, 2022
Veeni M. Covers & All USA Rep
over a year old

Hi Mamoru, we regret the inconvenience this has caused you. We certainly understand this is not the ideal experience we want our customers to have. We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.