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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,060
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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California
1 review
0 helpful votes
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Need better exchange policy
January 1, 2023

2 covers didn't fit my tables. Would be nice if u offered a discount so I could reorder the correct size.

Date of experience: January 1, 2023
Washington
2 reviews
0 helpful votes
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The ordering of the sun shade was a little bit convoluted, as I walked through the process with a representative on line (the texting feature). After we had discussed and reviewed the order in detail, and I went back and provided more information and measurements, it turned out that I had to do my own data entry through the order form anyway (I thought the rep was doing that!) But it was OK, since now having walked through it I had all the information in hand. The real good part of this experience was that I got an email asking me to confirm a few things, and in conversation with the follow up person I realized that they had NOT gotten things quite right (my sun cover was a weird shape) and we went back over it again, and I straightened that out. So a second follow up email and discussion was had, and I gave the go-ahead. The product arrived in good shape, I've measured it on the floor and confirmed that it came out right. My only hesitation at giving five stars at this point is that I haven't installed the sun cover (won't until better weather arrives) so I can't really give the product a review until it's "in service", can I?

Date of experience: January 1, 2023
California
1 review
0 helpful votes
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Love the product
January 1, 2023

I had a very customized bbq island that required multiple questions with the design team. They were quick & efficient on working thru the process. Very happy with the service

Date of experience: January 1, 2023
Missouri
2 reviews
0 helpful votes
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Great value!
January 1, 2023

Great buying experience! We purchased a custom size curtain to partition off the raw unfinished/storage area of our basement. Quality product and looks good too!

Date of experience: January 1, 2023
California
1 review
0 helpful votes
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Great experience
January 1, 2023

Great and speedy service of A great product, thank you!

Date of experience: January 1, 2023
Tennessee
1 review
0 helpful votes
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Forever Customer
January 1, 2023

I have made two purchases. One for my fire pit and the other for my outdoor dinning table. Both orders were built to perfection. In fact, your company goes to great lengths to insure the covers are built to exact specs. I could not be more pleased with the quality and the options that are available for upgrades.

Date of experience: January 1, 2023
Washington
1 review
0 helpful votes
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Good Job
January 1, 2023

The custom cover is made from good quality materials and it fits right!

Date of experience: January 1, 2023
California
1 review
0 helpful votes
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Customer service
January 31, 2023

It seems like whoever I talked to could not make a decision and had to get back to me I was trying to do something creative with a Weather curtain but could not relay the dimensions and information of what I wanted to do with anybody over the phone. I did receive calls back but after much frustration I decided to just order a rectangular clear weather curtain.
I did want to say that I am very happy with the product that I received

Date of experience: January 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Brett, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client that calls, but we fell short in this case. We apologize profusely for this. Your feedback is important to us and we have shared your comments with the team. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.

California
1 review
0 helpful votes
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Heavy duty and a perfect fit! Love it. Easy to do and fast delivery.

Date of experience: January 1, 2023
Minnesota
1 review
0 helpful votes
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Poor Construction
January 31, 2023

The covers did not fit the pillows. The zipper used on one set of pillow covers took an inch off the required opening for the pillow. I had to reconstruct the covers (2) in order to use them.

Date of experience: January 1, 2023
South Carolina
1 review
0 helpful votes
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Very pleased!
January 1, 2023

These are great! I measured the back pillows wrong so they are way too big, but that is my fault. I will likely order two more and make dog beds out of my oops. The seat cushion covers fit perfectly and the material is great!

Date of experience: January 1, 2023
Michigan
1 review
0 helpful votes
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Refresh
January 1, 2023

Loved the ease of ordering and cost of the new covers. It will give our furniture a much needed boost.

Date of experience: January 1, 2023
New York
1 review
0 helpful votes
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Great Cover Great Service
January 1, 2023

Excellent communication and quick turnaround time. Will buy from again.

Date of experience: January 1, 2023
California
1 review
0 helpful votes
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Craftmanship
January 1, 2023

I ordered this custom cover for an outdoor control box for our 4-Horse Panel walker. The attention to detail and the quality of this product blew me away. I will definitely be ordering from Covers & All again for many things going forward.

Date of experience: January 1, 2023
Canada
1 review
0 helpful votes
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Seat covers
January 31, 2023

It took some time to get the drawing for the sear cover correct. The in the end it fit perfectly.
Thank you for all your efforts.

Date of experience: January 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Tom, we regret the inconvenience caused. Your feedback is important to us and we have shared it with the team. We do look forward to hearing anything from your side that will help us make the customer experience better. In case of further assistance, please do not hesitate to contact our 24 X 7 call or chat helplines.

Georgia
1 review
0 helpful votes
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Play ground tarp
January 1, 2023

Product is awesome. Exactly what I ordered. Works perfect for replacement cover on play equipment and ton better quality than other replacements available on Amazon or playground websites.

Date of experience: January 1, 2023
Missouri
4 reviews
0 helpful votes
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Quality Cover!
January 1, 2023

Very happy with the cover for our garden bench. Great fit and material.

Date of experience: January 1, 2023
New York
2 reviews
0 helpful votes
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Various covers
January 1, 2023

I've ordered several covers recently for our pool patio area: a custom cover for an L-shaped lounge, covers for lounge chairs, and covers for a square table and rectangular table. All were extremely good quality and the fit was almost perfect. The custom team communicated with me via email on some dimension questions. Shipping was free and faster than expected.

Date of experience: January 1, 2023
Florida
1 review
0 helpful votes
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Great product
January 1, 2023

Very satisfied with covers for cushions. Quality material, great fit. As described.

Date of experience: January 1, 2023
California
1 review
0 helpful votes
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Outdoor table/chair covers
January 1, 2023

Durable and great for the price. Item as expected, will order from again.

Date of experience: January 1, 2023