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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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We've ordered a cushion cover. There's a 6-8 week delay, and that's OK. But apparently this All-American company sources out its product to India. At least that's what the FedEx tracking shows. We'll see about the quality of the product when it arrives, but you'd think that this type of service could be done in country.
Customer service has indicated my cover was fabricated a week ago and the estimated delivery date is June 14 but when I call customer service they keep saying they will be shipping and will send tracking to my email but has not happened.
I can't check it on their site because they did not connect my order to my account.
Yesterday they said I would have it June 16 but last week they said once it ships from India it will take 4 to 5 business days to get here.
I have had other issues with them getting to this point but I just want my cover.
Easy, Will use again. Order process was very quick and easy.
Excellent website. Easy/simple thanks. Tarp is very very sturdy heavy gauge tough. Craftsman
Ship is excellent. Built strong heavy durable stitching.
Looks like a great product. I had a problem with the discount but the chat person, Nicole, helped me solve it. Good show!
I purchased a cover for my pool table. It arrived jammed in a small envelope. I was happy with the cover except it was very wrinkled. I thought the wrinkles would iron out once on the table for a while. Now weeks after it is still wrinkled and looks like a cheap $10 plastic cover. I have tried email, chat, and phone calls. I've had no response as they don't answer any attempt to contact. Not a bad product but you're out of luck if you need help after the sale. I would not recommend.
Hi Holly, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this.
We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.
I found what I needed! Great pattern and perfect fit.
I needed a cover for my L-shaped outdoor furniture, but couldn't find anything on Amazon or other sites that would fit my setup. I found Covers&All on a search and since I could design exactly the shape/size I needed...I submitted my order(along with a photo of my setup) for a very reasonable price.
I was nervous it might not turn out well, but felt better when they had 2 follow-up questions asking for even more detailed measurements. The end result was WAY better than I ever expected...it fit my furniture like a glove, yet is still easy to put on/off. I would highly recommend ordering a custom cover from here (be sure to include a photo)...you won't regret it!
A recent purchase of an outdoor patio furniture set revealed mildew stains on the cushion covers. Having used Covers and All for business I knew how resourceful they would be.
The covers are everything I hoped for and really revitalise the furniture.
I thought I was dealing with a Canadian company but now I am not sure this is accurate. My order came from India. It was shipped to the wrong address. I called to revise the address and i was told your Fedex team will take care of it. And guess what happened? They didn't!
Fedex is the most unreliable carrier.
It went to the neighbor and he claim he didn't receive anything.
I am not impressed with the customer service. I sent emails, spoke with an agent and absolutely no one was able to fix this.
Hello, Aseret. We appreciate you bringing this matter to our attention. We want to highlight that we rely on third-party courier services and have limited control over their performance. Unfortunately, by the time you contacted us to update the delivery address, your order was already in transit, making it impossible to make any changes or updates.
Nevertheless, we want to assure you that our team made every effort to provide FedEx with the necessary information to facilitate a rerouting request. However, it has been confirmed via chat that a re-route request cannot be guaranteed. Despite this, FedEx still delivered the package to the wrong address. The FedEx tracking system includes a photo on their website showing the exact location where the package was left. We kindly suggest that you visit the place or house number indicated on the address and try to locate your package by showing them the photo available on the FedEx tracking page. We sincerely hope that you will find your package safe and sound.
We apologize once again for the inconvenience caused.
Well organized site - which offers various options to select.
Really easy to order, and was glad a custom order was available! They had a green egg table setup. Just adjust the dimensions for your table. They will ask you to review a final drawing based on your measurements. Very professional. Glad to have found them!
The process was very long. There was a problem with the dimensions that I provided v the software. The software seemed to be rejecting the dimensions that were provided. Your team was persistent in getting a resolution. I am pleased with the end product.
Hi Brian, we are happy to hear that you're pleased with the end product! It sounds like there were some challenges with the dimensions you provided and the software initially rejecting them. As we manufacture bespoke covers, we take into consideration all the factors to minimize errors. In case the geometry doesn't match, we reconfirm the dimensions with the customer. We hope the issue is now resolved. If you have any further feedback or need assistance with anything else, please feel free to let me know!
Did what was asked. Measured and purchased. Your company took my money before my covers were shipped, I could never speak to anyone as I was hung up on numerous times, could not chat and felt ripped off. My purchase was delayed 2 weeks. Finally received and they were not close to fitting.
Hi, Joseph. We sincerely apologize for the inconvenience you experienced during the processing of your order, and we understand that contacting our customer support team has been challenging for you. After careful review of the conversations, we want to ensure that we accurately manufactured your cover according to the agreed-upon measurements. In addition to delivering a high-quality product, we are committed to providing a seamless customer ordering experience. We value your feedback and recognize the disconnect. Your comments have been shared with our team, and we are actively addressing the fitting issue you raised via email. Rest assured; we are working diligently to find the best possible solution for you. Sorry again for the inconvenience.
Good materials! Well made. Thorough process. Happy customer.
Glad I found your company on a web search. There was nothing else available for my application.
I ordered a firepit cover in April. The company said they just needed a diameter and height of my firepit. I provided both. I even paid an extra $12 later that they added to the $39 cost due to the custom size and details. They made the cover and it was too small. It could not fit over the firepit. Months went buy as I went back and forth with this company's customer service. They made me redo the diameter and it was the exact same as the one provided (26"). I sent pictures of the measurement. They said it mustn't be round. They then asked for the circumference which I provided (86 1/2"). They continued to say that the diameter was incorrect. The pictures show the measurements. I have no respect for a company that is not honest. I did everything they wanted and still they won't acknowledge that the error is not my fault. If they needed the circumference measurement to make the cover the correct size then they should have asked for that to do the order correctly from the beginning. My advice is go to a dealer that is honest.
Hi Renee, we sincerely apologize for the inconvenience this has caused you. We have reviewed the whole situation, and unfortunately, we were unable to find any error on our end as the cover was manufactured as per our standard process.
We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.
The whole experience was great. We have a half moon outdoor sofa with a table in the middle. The cover fits this odd shaped sofa perfectly! We worked with staff on measurements and they nailed it!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Craig, we are sorry to note your disappointment in regard to the delivery. We always look forward to delivering the product on time, however, in this instance, due to some unforeseen circumstances, we failed, and we sincerely apologize for that. Upon checking the order details, you have ordered the product on 28th May and as per the latest tracking details, the scheduled delivery is 16th June. We will wait for your final review after receiving the product. Also, as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better.
Furthermore, all our products are manufactured in India and the same is mentioned on the website. If you have any other concerns, please feel free to contact our customer support team via call or chat.