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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Product was as described with no problems. Would recommend
It is a great over cover for the thermal jacuzzi cover to protect it from the UV deterioration. The fit is decent, the quality is good...seems more stout than the fabric used for the jacuzzi cover.
Easy to put up. Works great for the dog to go in and out.
While the workmanship on the covers I bought is excellent (Cover Tuff for 2 Chairs & 1 sectional Sofa), the sizing is tight on the chairs and impossibly tight on the sofa. This is despite measuring the units perfectly. I expected them to honour their "we add up to 2" leeway" direction on the ordering process, however they didn't (or I guess the misleading bit is "up to", which in my case equalled 1/4" on an almost 2mtr cover - hopeless!)
The sofa cover simply doesn't fit, and when I went back to Customer Service, they sent me a long list of videos and pictures they wanted to "investigate" the situation. Despite it being absolutely obvious that they had not allowed enough leeway, rendering the cover useless, they "offered" me a 20% discount to re-order another one, when it was their fault! Insult to injury.
I've now chased CS several times for an acceptable remedy and they ignore me.
Buyer beware, or more over, add to your measurements as they don't.
I needed a cover for my disability scooter control panel, and didn't know what to do. The company doesn't make one so I needed a custom designed one, but had no idea where to get one. I found Covers & All and went to their site. Their exchange system was immediately responded to - by a human! A bit later, many exchanges and stuff like that and it was ordered. I got it about a week ago, and it's PERFECT! So much so that I'm going to order a second!
I ordered a table cover, paid for expedited delivery and the company changed the date without telling me. It's supposedly coming 8-days late. Don't waste your time trying to call or chat with these idiots because they'll ignore you. Go somewhere else for covers.
Update: I complained on multiple social media platforms which finally got the attention of Covers & All customer service. They apologized for the awful customer service and refunded my expedited shipping fee which is all I wanted in the first place.
Love the product! It fits perfectly and is a wonderful material.
Easy & Great job! I sent a copy of the page from Amazon for the item I purchased and they found the exact dimensions and made the perfect cover. To custom order
Webber grill cover. Nothing on the site indicated this was not a stock item and had to be manufactured. 3 week wait.
Very pleased the size was just what I ordered and fit my cushions well. The color was what I was expecting and is pretty. The fabric seems like it's going to hold up to the weather we'll. I'm very pleased.
Wow, i have had the worst experience. I ordered 3 cushion covers (needed 13 but wanted to make sure they fit first) in sky blue. They were delivered a week late. Quality and fit was great so I went to order the other 10 to complete my outdoor couch and they were out of sky blue! I spoke to customer service and they said they dont have sky blue anymore. I went ahead and ordered all 13 cushions in charcoal gray. I contacted customer service several times and even created a ticket to escalate my request for a refund on the initial 3 covers since I could no longer use them in sky blue since they wouldnt match. The company REFUSED to refund me the $49 dollars. THEN, I get an email that SKY BLUE IS BACK IN STOCK. I could scream! BEWARE, this is all based out of INDIA somewhere, NOT GEORGIA. I filed a claim with my credit card company to get the $49 back. BEWARE OF THIS COMPANY! They offered my 15% off my next order, but if you go to their website 30% off is plastered everywhere. Everything is a joke about this company.
Look amazing! Fit perfectly! Love the drawstrings to secure if needed. Reasonably priced. Love this company!
The covers are great, I am very happy with how they fit. My issue is with the time, it took 30 days from when I ordered to when I received my covers. They ship from India and that is a problem. Also, the customer service is in India and it is poor. Often, the recording says, "we are too busy, use the website chat feature, and hangs up on you." The website chat feature is even worse, it could take 20 minutes before your chat even gets a reply and each line of conversation is painfully slow. When you do get them on the phone, there is a language and accent barrier. Again, the product is great, All other aspects of the ordering process are slow, distant and frustrating.
Hi Patrick, we sincerely apologize for the inconvenience caused. Our priority is to deliver prompt and efficient service along with trustable products. We certainly understand the importance of providing courteous service to our clients and prompt assistance. Due to unforeseen circumstances and unexpectedly high volume, we were unable to answer your calls promptly. Please be assured that we are working on this and resolve the issue at the earliest.
DISCLAIMER - I have not received my products yet - however they have been shipped. THIS IS A COMPANY REVIEW ONLY So I am writing this after some contact with customer service and issues with my order (duplicate order). ONCE I was able to get a hold of someone. It was a 4hr ordeal. I was on the phone speaking to a cs agent (twice) and was disconnected BOTH TIMES - THEY DID NOT CALL ME BACK - yet they called me to initaite the call because I had left a "call back" option when I called them so they had my phone number, order number, and all my info. Anyway, this happened twice. I sent an email. By the end of the day they did get one of my orders canceled (thank God).
Today, I finally get an email that my order has shipped (I was supposed to have it today) Oh well - what can you do, right? So I plugged in the tracking number - - - - Guess where it is shipping from? INDIA!
They show on their website they are located in Suwanee, GA. I am just tired of companies misleading us (me).
Please be aware that if you think you are supporting a USA (or in some cases local) companies you may not be.
I will change my overall rating once I get my product - THIS REVIEW IS ABOUT THE COMPANY NOT THEIR PRODUCT!
Hi Sandra, thank you for your time and feedback. We are sorry for the hassle that this may have caused. We understand that you are unsatisfied with the service on call /chat. We sincerely apologize for the inconvenience caused. Our priority is to deliver prompt and efficient service along with trustable products. We certainly understand the importance of providing courteous service to our clients and prompt assistance. Due to unforeseen circumstances and unexpectedly high volume, we were unable to answer your calls promptly. Please be assured that we are working on this and resolve the issue at the earliest. And, regarding the location, we have mentioned it on our website that we manufacture some products from overseas. Because of high demands of various products, we manufacture and get the products from worldwide, which may have the potential to make the best out of the product and can satisfy the customer's demands. Sandra, we apologize for the delay in delivering, we always make sure to deliver products on time, however, this is outside our area of control but then also we will share the feedback to our logistics teams.
My order was delayed with no notification from the company, then, the next date promised passed, and yet the third date passed and customer service would not give an answer for the delay, but kept promising new dates all which did not happen
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sylvia, thank you for contacting us. We understand that you felt that there was a detail missing regarding the customization, we apologize for the hassle that this has caused. We would like to inform you that all our products are customized, and we never have stock items for any product or size. We have mentioned the dimension column so that we can manufacture the cover according to the customer's demand. However, we will share this feedback with our concern team regarding mentioning the customization information clearly. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!