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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,073
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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California
1 review
0 helpful votes
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Archery back drop
August 1, 2023

I used the Mesh fencing as a archery back drop. It worked well. Easy up and easy down. Hid the mess behind it and stayed up and taunt for the last 2 months. Cheaper than back drops purchesed from the archery store. Will shop here again.

Date of experience: August 1, 2023
New York
2 reviews
0 helpful votes
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Exactly as advertised
August 1, 2023

Needed new cushion covers for my patio furniture and these were perfect. Colors were as advertised, fabric quality was as advertised (possibly better, they are more waterproof than expected!) and fit my cushions with a little wiggle room. They were also delivered within the estimated time window. In addition to the covers, the customer service was exceptional! I was able to reach someone as I was ordering to help clarify questions I had about measurements, and I continued to receive emails after ordering to update me on the process. Would absolutely order with Covers and All again.

Date of experience: August 1, 2023
Georgia
1 review
0 helpful votes
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Just okay
August 31, 2023

In the product description said they would add 1-2 inches for a nice fit. This did not happen for mine. It is the exact measurement I sent so it does not fit well and difficult to get on. Fabric looks like a trash bag but seems thick and sturdy.

Date of experience: August 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Katie, as part of our dedication to offering world-class products, we conduct a Quality Check on all items before they are dispatched to verify that they are defect-free. It is regrettable that occasionally a flaw goes unnoticed, for which we sincerely apologize. We request you to raise a ticket from your Covers&all account and share real-time images measuring the covers with a tape measure. Please be assured that we will look into it promptly.

Florida
1 review
0 helpful votes
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Communication
August 1, 2023

Great communication with me making sure of dimensions are correct.

Date of experience: August 1, 2023
North Dakota
1 review
0 helpful votes
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Great cover and customer service
August 1, 2023

Cover fits great and customer ensured I was providing the proper measurements.

Date of experience: August 1, 2023
Georgia
1 review
0 helpful votes
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Amazing service and product.
August 1, 2023

The service was exceptional, and the product turned out great. The material that is made of his very strong and can withstand the elements.

Date of experience: August 1, 2023
North Carolina
1 review
0 helpful votes
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Cushion cover
August 1, 2023

Great cushion. Great color. Quality seems to be fine

Date of experience: August 1, 2023
Florida
1 review
0 helpful votes
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Perfect custom size
August 1, 2023

Great material and colors to fit on oversize chaise lounge

Date of experience: August 1, 2023
Pennsylvania
1 review
0 helpful votes
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What you order is what you receive
August 1, 2023

Easy to order, made to our specifications, came on time. Fits perfect and quality is good. And affordable!

Date of experience: August 1, 2023
Florida
2 reviews
0 helpful votes
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Horrendous cushions!
August 31, 2023

Do not buy this cushion! It's 100% thick plastic you cannot sit on out in the sun. I thought this was like a sunbrelks type of fabric, it's no where near that. It also has a horrendous chemical smell to them that even had my three dogs running away from.
Don't even think about contacting the customer service as they don't even read the email and send out a basic generic email back to you.
Please don't buy these, you will regret it!

Date of experience: August 1, 2023
Pennsylvania
1 review
0 helpful votes
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The custom cover fit great.
August 1, 2023

Working with the designer was easy. We sent photos and sketches with markups back and forth until we got it just right.

Date of experience: August 1, 2023
Vermont
1 review
0 helpful votes
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Shipping issues
August 31, 2023

This product shipped from India I believe and took a substantial time to get to the US. It was stuck in customs for a bit. The design process and the product itself were great, but the logistics need some work. I think I would still buy again, but wanted to share that info.

Date of experience: August 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Meg, we regret to learn of your dissatisfaction with the order's delivery. The order was rush constructed and dispatched as per the schedule, however, it was delayed in transit. Although we employ leading delivery companies such as FedEx, UPS, and DHL, we have no control over whether or not the package is delayed en route. Furthermore, Covers&all has no control over the performance of third-party couriers and is not liable for any delays caused by the couriers' shipping service as mentioned in our Terms of Use.

Your feedback is important to us and we have shared your comments with the team. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.

North Carolina
1 review
0 helpful votes
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We needed to set up the back of a f450 for our dogs to travel in. If you can imagine it, they can make it. We wanted a durable slip cover for the back seats when they are flipped up that is easy on/easy off and they made it to the odd dimensions needed with a zipper in the center. We also wanted a nice durable dog bed for the floor that filled the whole space. They made that too in 19" wide by 56" long. It is 4" thick foam with a washable cover. You can't buy anything like that anywhere else. The dog bed was less expensive than a large off the shelf size bed. Very impressed and my dogs love it. It will take a couple of weeks to get your custom items, but since they make to order, seemed reasonable to us.

Date of experience: August 1, 2023
North Carolina
1 review
0 helpful votes
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Good stuff
August 1, 2023

Fits well and I like the quality
Would purchase again

Date of experience: August 1, 2023
Massachusetts
1 review
0 helpful votes
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Extremely pleased
August 1, 2023

The ease of shopping for the custom size was incredible. Shopping was fast and the covers were here before the original delivery date

Date of experience: August 1, 2023
Virginia
1 review
0 helpful votes
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Perfect!
August 1, 2023

I ordered new custom covers for my outdoor furniture and they fit perfectly. It looks great and the fabric is easy to keep clean.

Date of experience: August 1, 2023
California
1 review
0 helpful votes
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Unhappy
August 31, 2023

Unhappy
Overall, I'm unhappy with my experience working with Covers and All. I spent over $1k on custom covers for our deck furniture that, after 6 weeks of waiting, look more like cadaver bags than furniture covers. I'm sure they'll repel water and dirt, but they are not what I ordered, and look nothing like the matte furniture covers I thought I was ordering. These are shiny garbage bags. Over the last 6 weeks, I've spent over an hour on the phone (mostly on hold), and 45 mins (mostly waiting) with their online chat. They are unhelpful, and slow to respond. I've been asked to wait 72 hours for a response to my complaint. I'm embarrassed by this purchase.

Date of experience: July 31, 2023
Oklahoma
2 reviews
0 helpful votes
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Read my review, It describes how the mower was very well made and very accurately made

Date of experience: July 31, 2023
Florida
1 review
0 helpful votes
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Best of all companies
August 1, 2023

I bought covers a couple years ago for all my pool and patio furniture, from a DIFFERENT company. They soon mildewed and the canvas material rotted and literally fell apart. In the meantime, I ordered some table covers for the pool patio tables from Covers & All. 2 years later they are perfect, nearly like new, after a couple years in the harsh Florida sun. I have since replaced ALL the old covers with new ones from Covers & All and the fit is perfect, they actually are form fitting for the chairs and tables and the grommets and tie downs for the legs are wonderfully stitched and solid. I expect to get many years of protection from these covers and there are 10 of them out there covering my chaise lounges, chairs, and tables. Extremely well fitting, great material, craftsmanship. In the photos attached a couple of covers were JUST put on today and the fabric hasn't 'relaxed' from being tightly packaged so they look wrinkled but will soon smooth out. By the way...those packages are some of the best packed I have ever received!

Date of experience: July 31, 2023
New York
2 reviews
0 helpful votes
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Great Service and Great Quality.!
July 31, 2023

Happy with everything, website is easy to use, communications were top notch and quality of the product is A++

Date of experience: July 31, 2023