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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,066
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Michigan
1 review
0 helpful votes
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Persistence paid off eventually
August 31, 2023

It was a frustrating experience. I had to pay an additional charge because the system left out the personalization charge the first time. I had great difficulty contacting customer service with no phone option and long waits on chat. My email for communication was wrong and the company could not fix it (though the marketing email was correct). I got a response, and eventually my product, after I posted a negative review on Google.

Date of experience: August 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Sara, we are sorry for the negative experience you had with us. We at Covers&All always try our best to provide fast and efficient service to every customer. However, in this instance, we failed, and we sincerely apologize for that. As your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. As per your concern, we can understand that you have provided the logo, however, did not pay for the personalization. Due to that, our team needs to contact you for the payment. Also, we were unable to change the email address as you have not created an account with us. However, please be assured, we have received your approval and your order is in production. You will receive your product soon.

California
1 review
0 helpful votes
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Good quality
August 1, 2023

Got a nice set of covers for my parking structure thanks

Date of experience: August 1, 2023
Florida
1 review
0 helpful votes
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Ordering online was quick and easy. Curtain arrived sooner than anticipated. Great quality. The curtain.JPG photo I added had excellent quality and clarity. Perfect. I will definitely send a link to peers in my industry, great product.

Date of experience: August 1, 2023
New York
1 review
0 helpful votes
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OK but there is a language barrier, do not like the sneaky way you try to get reviews

Date of experience: August 1, 2023
Texas
2 reviews
0 helpful votes
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Custom Patio Furniture Covers
August 1, 2023

I am extremely pleased with the custom covers that I received. I have used the covers for several years, so including New England winters and they have held up great.
I just ordered an additional cover for my outside A/C unit.
When they get so that they don't wash up well in the Spring, I will be ordering another set.

Date of experience: August 1, 2023
Georgia
1 review
0 helpful votes
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Easy to custom order
August 1, 2023

The pictures they provide show you what side to measure and place in the box. Both my chair and chaise lounge were custom sizes and they fit perfectly.

Date of experience: August 1, 2023
Illinois
2 reviews
0 helpful votes
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Amazing fit, quality and price!
August 1, 2023

Fit and finish is perfect. I wanted a new cover for a bench cushion with better fabric and detail and this fit the bill. Great pricing for a custom piece!

Date of experience: August 1, 2023
Kentucky
1 review
0 helpful votes
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Outboard motor cover
August 1, 2023

Not perfect but it does what I wanted it to do, which is protect it from the weather.

Date of experience: August 1, 2023
Arizona
1 review
0 helpful votes
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Perfect
August 1, 2023

Purchased for my pool equipment cove to protect from the AZ sun. So far it works great. Heavy Duty rings to stretch and keep taut.

Date of experience: August 1, 2023
New York
1 review
0 helpful votes
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Great service and price
August 1, 2023

Exactly as described and ordered. Happy with quality and service

Date of experience: August 1, 2023
Ohio
1 review
0 helpful votes
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Fabric is plastic-like, stiff
August 1, 2023

Ordering was easy. Price was inexpensive. But the quality is...meh. They function so it's fine.

Date of experience: August 1, 2023
California
1 review
0 helpful votes
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Archery back drop
August 1, 2023

I used the Mesh fencing as a archery back drop. It worked well. Easy up and easy down. Hid the mess behind it and stayed up and taunt for the last 2 months. Cheaper than back drops purchesed from the archery store. Will shop here again.

Date of experience: August 1, 2023
New York
2 reviews
0 helpful votes
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Exactly as advertised
August 1, 2023

Needed new cushion covers for my patio furniture and these were perfect. Colors were as advertised, fabric quality was as advertised (possibly better, they are more waterproof than expected!) and fit my cushions with a little wiggle room. They were also delivered within the estimated time window. In addition to the covers, the customer service was exceptional! I was able to reach someone as I was ordering to help clarify questions I had about measurements, and I continued to receive emails after ordering to update me on the process. Would absolutely order with Covers and All again.

Date of experience: August 1, 2023
Georgia
1 review
0 helpful votes
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Just okay
August 31, 2023

In the product description said they would add 1-2 inches for a nice fit. This did not happen for mine. It is the exact measurement I sent so it does not fit well and difficult to get on. Fabric looks like a trash bag but seems thick and sturdy.

Date of experience: August 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Katie, as part of our dedication to offering world-class products, we conduct a Quality Check on all items before they are dispatched to verify that they are defect-free. It is regrettable that occasionally a flaw goes unnoticed, for which we sincerely apologize. We request you to raise a ticket from your Covers&all account and share real-time images measuring the covers with a tape measure. Please be assured that we will look into it promptly.

Florida
1 review
0 helpful votes
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Communication
August 1, 2023

Great communication with me making sure of dimensions are correct.

Date of experience: August 1, 2023
North Dakota
1 review
0 helpful votes
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Great cover and customer service
August 1, 2023

Cover fits great and customer ensured I was providing the proper measurements.

Date of experience: August 1, 2023
Georgia
1 review
0 helpful votes
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Amazing service and product.
August 1, 2023

The service was exceptional, and the product turned out great. The material that is made of his very strong and can withstand the elements.

Date of experience: August 1, 2023
North Carolina
1 review
0 helpful votes
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Cushion cover
August 1, 2023

Great cushion. Great color. Quality seems to be fine

Date of experience: August 1, 2023
Florida
1 review
0 helpful votes
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Perfect custom size
August 1, 2023

Great material and colors to fit on oversize chaise lounge

Date of experience: August 1, 2023
Pennsylvania
1 review
0 helpful votes
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What you order is what you receive
August 1, 2023

Easy to order, made to our specifications, came on time. Fits perfect and quality is good. And affordable!

Date of experience: August 1, 2023