On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
You need to allow for me slack in these covers due to material weight. They are hard to get back on even in warm weather, it will be worse in the winter
I simply measured them, sent in the measurements, they fit perfect, they showed me how to measure, price was fantastic, I couldn't believe the cost for custom made, tried to shop for something that would fit and couldn't find anything close plus they were 3 times more, the quality is excellent, very durable, I can wash them off with a rag no water stains, I have recommended you to my friends.
A customized cushion specifically made for our chaise lounge, that is of high quality and a reasonable price! What a delight!
Our covers fit perfectly! We just experienced a wind storm that moved our couch across the deck and the cover didn't budge leaving it nice and dry!
Cover was well made with strong grommets and sized correctly. Nice product.
The product came in exactly the right size and the material seems to be more durable than my original cover.
As described and looks and works great. Would recommend this company for fire pit covers.
Everything was a breeze looks exactly like I ordered
There was a lot of back & forth regarding measurements but it fits. I was told that 1-3" would be added but this cover has not give. It's very snug.
Amazing fit, super durable! Way better than I expected.
Product came out great as usual! Dimensions, fit and size are perfect.
I love the covers but am disappointed because they are not water proof. I had to buy ScotchGuard to protect them from the rain.
I feel they really care about BOTH quality and their customers...what more can you ask for?
It fits good and keeps the table clean. Design is amazing. The communication could be better with the shop. After the initial measurement confirmation the conversation stopped. Item was not delivered on time. It was almost a week late. I paid for shipping that would have delivered in time for my anniversary for my husband and it did not show up on time
Hoping it turns out amazing. Looking forward to having a custom cover to protect our carpet pool table from the crazy Florida Weather
Covers fit patio chairs perfectly. Looks brand new. Covers hold up well outside so far. Water resistant fabric. Very pleased.
Was made to my specific measurements and fit perfectly.
Shipping took longer then expected, but the cover is great quality and fits perfectly.
Placed an order for a custom cover on 6/23 and received notice it shipped on 7/5. When it reached FedEx on 7/7, the status was "Clearance Delay, Clearance in Process". Reached out on 7/18,7/20 and finally on 7/31. The status never changed so there was an obvious issue (that I could not resolve) and all I could get from Covers and All was they would email the shipping team. All I asked was for someone to call FedEx to find out the issue and get it resolved. On 7/31, I called and demanded a supervisor contact me (which they didn't call the number I gave them) and again proceeded to read me the status from FedEx. It wasn't until I demanded a refund that they offered to remake the custom cover. After 6 weeks, why is this the first time I was offered that option? And then they proceeded to tell me that other orders are held up as well but offered no guarantees that a redo would be any different.
They may be great for in-stock items, but if you need a custom cover find someplace else. They are made/shipped from overseas.
Hi Clark, we regret to learn of your dissatisfaction with the order's delivery. The order was rush constructed and dispatched as per the schedule, however, it was delayed in transit. Although we employ leading delivery companies such as FedEx, UPS, and DHL, we have no control over whether or not the package is delayed en route. Furthermore, Covers&all has no control over the performance of third-party couriers and is not liable for any delays caused by the couriers' shipping service as mentioned in our Terms of Use.
Your feedback is important to us and we have shared your comments with the team. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Michelle. We wanted to apologize for the delay in your order. We know how disappointing it can be when you're expecting something, and it doesn't arrive as planned. It's definitely not what we wanted to happen, and we're truly sorry about it.
Usually, we're known for nailing our deliveries, but this time, some unexpected circumstances got in the way. We wish we could've done better, but we hope you understand.
To make things right, we're processing a full refund of the shipping fee you paid for the order. It's just a small gesture to show how much we value you as a customer and to make up for any inconvenience this may have caused.
Thank you for your understanding and support! We'll do our best to make sure your future orders are smooth sailing. If there's anything else we can do for you, just let us know!