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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,065
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Kentucky
1 review
0 helpful votes
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Prefect for
August 1, 2023

Worth the money! Easy to put on, will definitely use again.

Date of experience: August 1, 2023
Maryland
1 review
0 helpful votes
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Alcove Cover
August 1, 2023

The cover was used to hide my garbage cans and it provides a nice look as well as a rain shield to keep the front of the garbage box covered. I previously used a bamboo curtain but the look of this cover far exceeds the bamboo roll up curtain. I am very pleased by the ordering process, looks and durability of the cover and I would highly recommend Covers & All for their products.

Date of experience: August 1, 2023
Indiana
1 review
0 helpful votes
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Good materials and workmanship.
August 1, 2023

Pillows smaller than I had hoped. Should have given bigger measurements because the pillow is smaller after they sew it. Weird because the mattress cover was bigger than I ordered. I really thought it would be snug since I put in exact measurements of the mattress.

Date of experience: August 1, 2023
Michigan
1 review
0 helpful votes
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Great Covers (with suggestions)
August 1, 2023

The tolerances are small so it's a little more of a hassle to put them on. However we've gotten better at it and are very happy with the bright blue color and the quality of the material. We would recommend including some sort of tag that allows users to easily identify the back.

Date of experience: August 1, 2023
Utah
1 review
0 helpful votes
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Great cover
August 1, 2023

Fits perfectly over our ping pong table and keeps the rain off it.

Date of experience: August 1, 2023
New York
1 review
0 helpful votes
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Covers for outdoor cushions
August 1, 2023

We desperately needed to replace our cushion covers and trying to find ones that were the correct size online for the cushions we had was challenging. Thankfully we were able to get custom cushion covers made and it was quick and looks great! We are very happy with our purchase!
We only wish it came in more color options!

Date of experience: August 1, 2023
Illinois
1 review
0 helpful votes
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Great Option for Custom Covers!
August 1, 2023

I was unable to find replacement cushions for an outdoor couch due to the size of the cushions. Covers and All provided custom covers at a fair price. The covers are great!

Date of experience: August 1, 2023
Colorado
1 review
0 helpful votes
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I ordered three patio furniture covers - for two lounge chairs and one sofa. I was a little confused about the fabric choices so I contacted Covers & All for clarification. I chose the waterproof fabric. While I did not expect the covers to be quite so vinyl-looking, they turned out to be the perfect choice. They are attractive and water and dirt run right off so they always look nice. I opted for the dark brown and it's a nice deep shade of brown. Best of all, the covers are custom made so they fit perfectly which makes it easy to put them on and take them off. I was pleased with the price, especially because I ordered during a sale, which C&A run often.

Date of experience: August 1, 2023
New York
1 review
0 helpful votes
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Custom cover
August 31, 2023

Cover is good quality but cover came slightly smaller than expected & I proved to them it was smaller & they didn't believe me

Date of experience: August 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hello, Mike. We're really sorry to hear that you're disappointed with the cover and that the photos and video you provided didn't prove sufficient. We want to clarify that our custom covers are tailored specifically to the measurements and shape of the order placed, which is why we do not usually accept returns.

However, if there was a mistake in the fabrication process, we are more than willing to replace the product at no additional cost to you. To proceed with this, we kindly request justifiable evidence to support the claim of an error in the order. We thoroughly examined the photos and video you shared, and it appears that the top part of the product may be slightly larger than the bottom, as we assumed.

Nevertheless, our main priority is to find a resolution that satisfies you. We have responded to your email complaint with what we believe is the best solution and kindly ask you to respond so that we can move forward accordingly. We genuinely value your satisfaction and hope to address this issue promptly. Thank you for your understanding.

Michigan
2 reviews
0 helpful votes
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Chair cover
August 31, 2023

Ordered chair cover. Received
One to small. Tried to exchange for correct size and they will not refund or exchange!

Date of experience: August 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Dear Rosalie,

We sincerely apologize for any inconvenience you may have experienced. It is essential to highlight that our covers are custom-made to the ordered size and specifications, as per individual requests. As a result, we regret to inform you that we cannot accept returns or exchanges for these items. For further information regarding our return policy, kindly refer to the following link: https://www.coversandall.com/return-policy

Should you have any additional questions or concerns, please do not hesitate to contact us. We value your understanding and cooperation.

Best regards,
Covers & All

New York
1 review
0 helpful votes
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None
August 1, 2023

No no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no

Date of experience: August 1, 2023
New Jersey
1 review
0 helpful votes
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High quality cover
August 1, 2023

Very well made cover. The additional inches added to my measurements is more than I would have desired, but I guess you can't take a chance that someone measures too tightly.

Date of experience: August 1, 2023
District of Columbia
2 reviews
0 helpful votes
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Excellent quality, slow delivery
August 1, 2023

The material and workmanship was excellent. When ordered, the product was to be delivered on July 5th, then it was delayed until July 12th. It finally arrived on July 20th.

Date of experience: August 1, 2023
Maryland
1 review
0 helpful votes
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New customer
August 1, 2023

I had been looking for replacement covers and stumbled upon this sight. The covers are of a better quality than the originals. I highly recommend this product.

Date of experience: August 1, 2023
Illinois
1 review
0 helpful votes
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Hard to check on order
August 31, 2023

My order took longer than expected, I tried to check on order status through the web site and was unable to get any other than standard answers from AI. The I cover are great! Service not so good.

Date of experience: August 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi, Mary. Thank you for your feedback. We apologize for the extended delivery time and inconvenience caused by our AI-based responses. We are working to improve our processes and customer support system. We are glad you are satisfied with the covers, and our team is here to assist you. We apologize again and thank you for your understanding.

Texas
1 review
0 helpful votes
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Skylight covers
August 1, 2023
Updated review

Good so far. Surprised the drawstrings did not go around the entire cover to better secure.

Date of experience: August 1, 2023

Good so far
June 27, 2023
Previous review

Good so far.

Date of experience: June 27, 2023
Michigan
1 review
0 helpful votes
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Great set
August 1, 2023
Updated review

A little difficult to navigate sizes but the finished product is great. Very well made and waterproof

Date of experience: August 1, 2023

A little difficult to navigate sizes
July 27, 2023
Previous review

A little difficult to navigate sizes

Date of experience: June 27, 2023
New Jersey
1 review
0 helpful votes
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Grill cover
August 1, 2023

You need to allow for me slack in these covers due to material weight. They are hard to get back on even in warm weather, it will be worse in the winter

Date of experience: August 1, 2023
Michigan
1 review
0 helpful votes
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I simply measured them, sent in the measurements, they fit perfect, they showed me how to measure, price was fantastic, I couldn't believe the cost for custom made, tried to shop for something that would fit and couldn't find anything close plus they were 3 times more, the quality is excellent, very durable, I can wash them off with a rag no water stains, I have recommended you to my friends.

Date of experience: August 1, 2023
New York
2 reviews
0 helpful votes
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Great product, great value
August 1, 2023

A customized cushion specifically made for our chaise lounge, that is of high quality and a reasonable price! What a delight!

Date of experience: August 1, 2023