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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Product as described and is doing exactly what we hoped it would do - block out the hot afternoon sun.
1st time ordering from your company. Excited to get my custom sized outdoor cushion bag.
Cover cloth is good, quality is ok but tailoring is where it is questionable. The strings on each corner don't run all the way along, hence you cannot tighten the corners. I had to put a string around it to make it tight. Took almost a month to arrive from India.
Very intuitive website, lets see what the product looks like when it arrives
Very durable! Have used all summer and they are holding up nicely. Very thick not flimsy looks as though they will last a long time.
While not the fault of Covers & All, the order I placed on 6/9/2023 never arrived, apparently lost by the shipper. No one was helpful in locating the missing package or appeared to care, so I concluded it was money lost and a lesson learned. On 7/27/2023, I was surprised by an email from Covers & All to offer to send a replacement cover and that shipment arrived in a few days. The product I finally received was exactly what I had ordered. The dimensions were all accurate and the fabric and color were correct - in general, I was very pleased with the item.
I didn't realize the durability of the material my shade awnings were made of. Note that they're very substantial.
It is a nice fit and a good quality. It is nice to have my cushions look like new again without having to throw them away
From the beginning to the end my experience with Covers & All was great. I contacted customer service several times for assistance and all my questions were answered promptly. The covers fit great and are of great quality. The covers kept everything dry when a recent storm measured 1.85 inches of rain in less than an hour. We are very happy with the product.
Unfortunately there are 2 spots that leak when it rains. Not as advertised.
Happy with cover but on the day they had committed to delivery, there was no cover (nor an email or any indication there would be a delay). When I called, they said 'it's a custom cover, sometimes there are delays'. Yes, but they committed to the two week delivery date and no info on when I would see it! It did finally show up but they need some improvement in their logistics department!
Hi Suzanne, we sincerely apologize for the inconvenience this has caused you. We certainly understand your concern and do acknowledge that this is not the ideal experience and the level of service that you'd expect from us. The order was delayed due to unforeseen circumstances in the production. Please be assured that we are working on the same and will prevent it from happening again in the future.
We're here to help you with any problems or questions you may have. The quickest way to reach us is typically by chatting with us directly from our website. You may also reply to this email; we aim to respond to every email within 6 hours.
The website is easy to use. I needed a custom Hot tub cover. I placed the dimensions in on the website for pricing and placed my order. I received a confirmation email on my order and expected ship date. The process was very simple.
It was simple process to order what I needed. Customer service was great communicating and depicting what the final product would look like before fabricating.
The product is what I was looking for and they work great. They appear to be of sufficient quality to last a while. I'll be interested to see if the vinyl itself remains clear, or yellows over time. I will say that the communication process was more complicated than it needed to be. I asked the same questions for clarification two or three times before I finally got a very straightforward and simple answer. I didn't want to buy something custom-made, and not have it work. The people I dealt with were pleasant enough, but a lot of back & forth to get some clear and simple answers.
Not so good,.needed someone home to sign for it when it arrived, it really not a convenient way to receive the product.
Hi Wendell, we regret the inconvenience this has caused you. We use leading shipping carriers such as FedEx, DHL, and UPS, and all have been instructed to leave the packages at a safe location if found at the delivery address. The driver might not be able to find a safe location in the surroundings etc, hence, the package was not left in the inital delivery attempt. We hope this clarifies.
We're here to help you with any problems or questions you may have. The quickest way to reach us is typically by chatting with us directly from our website. You may also reply to this email; we aim to respond to every email within 6 hours.
I placed my order with the measurements requested. Order delayed until the measurements were confirmed...three times. Had to plead with customer service to just make the covers to the size i requested. The covers are fine just took much longer than I expected. I will shop local in the future.
Hi Thomas, we regret the inconvenience this has caused you. As we manufacture custom covers, we check on all the aspects prior to fabrication. Our team tried to check and provide the best possible customization for your covers. We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas for a better customer experience. Thanks again.
Once I figured out the dimensions it was an easy process
Worked out perfectly. Cover fit full size mattress like a glove. Easy to put on with wrap around zipper.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jimmy, as part of our dedication to offering world-class products, we conduct a Quality Check on all items before they are dispatched to verify that they are defect-free. It is regrettable that occasionally a flaw goes unnoticed, for which we sincerely apologize. As per our observation, the cover is made as per the standard process and the details received in the order form. In case you face issues with the product, we request you to raise a ticket from your Covers&all account and share real-time images or a short video depicting the same.
The order was delayed due to unforeseen circumstances in the production. Please be assured that we are working on the same and will prevent it from happening again in the future. We're here to help you with any problems or questions you may have. The quickest way to reach us is typically by chatting with us directly from our website. You may also reply to this email; we aim to respond to every email within 6 hours.