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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,035
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Washington
1 review
0 helpful votes
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Custom outdoor shelf cover
May 7, 2025

Product arrived quickly. Cover exactly what I wanted and of excellent quality.

Date of experience: April 27, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Hey Jane! Thank you for your kind feedback! We’re thrilled to hear that your custom outdoor shelf cover arrived quickly and met your expectations. It’s fantastic to know that the quality and fit were exactly what you wanted. If you need any further assistance or have additional questions, please don’t hesitate to reach out. We look forward to serving you again!

Illinois
2 reviews
0 helpful votes
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Exceptional
May 7, 2025

Great communication, excellent customer service, and superfast shipment.

Date of experience: April 27, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Hey Mike! Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our communication, customer service, and fast shipment. We always strive to provide top-notch service, and it’s great to know we’ve met your expectations. If you need any further assistance or have additional questions, please don’t hesitate to reach out. We look forward to serving you again!

New York
1 review
0 helpful votes
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Best Cover Store
May 7, 2025

I always have an amazing experience. I have ordered many custom covers from them over the years. The quality and fast delivery can't be beat. And the covers last for years. I highly recommend.

Date of experience: April 27, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Hey Patricia! Thank you so for your continued trust in us! We’re beyond thrilled to hear that you’ve had amazing experiences with our products over the years. Your loyalty means a lot to us, and we’re glad to know that the quality, fast delivery, and durability of our covers have met your expectations. We truly appreciate your recommendation and look forward to serving you for many more years to come. If you need anything else, don’t hesitate to reach out!

Connecticut
1 review
0 helpful votes
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Outside loveseat cover
May 7, 2025
Updated review

Sent in my measurements and assumed production would take several weeks. To my surprise my cover was delivered within one week, the fit was perfect, and it rained the first night after I installed the cover - worked perfectly.

Date of experience: April 27, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Hey Jeffrey! Thank you for sharing your experience with us! We're thrilled to hear that your outside loveseat cover arrived so quickly and that the fit was perfect. It's always great to know our products not only meet but exceed expectations, especially when tested by the weather right away! We appreciate your trust in us and are glad to have been able to provide you with a cover that works seamlessly. If you need anything else in the future, don't hesitate to reach out!


Easy to follow instructions
April 23, 2025
Previous review

Easy to follow instructions.

Date of experience: April 13, 2025
New Hampshire
2 reviews
0 helpful votes
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Didn't read all
May 6, 2025
Updated review

OK, My fault I did not read it properly, I thought it came with a cushion... You has a cushion already made at home to put a cover on it?

Date of experience: April 26, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Hi Karen, We sincerely apologize for any confusion caused. As a custom business, we offer different categories for each product to provide maximum flexibility for our customers. Cushion covers and inserts are listed separately so customers can choose what best suits their needs. Please refer the link if you wish to place an order for cushion inserts - https://www.coversandall.com/cushion-pillow-covers/cushion-insert/square-rectangle-cushion-insert-p We truly appreciate you bringing this to our attention and will continue working to make our listings as clear as possible. Thank you again for your support, and we hope to serve you again soon.


It was great, but I was given a 20% off and free shipping
April 18, 2025
Previous review

It was great, but I was given a 20% off and free shipping. But it was not there to use

Date of experience: April 8, 2025
Nevada
1 review
0 helpful votes
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Ottoman slip covers
May 6, 2025

Very positive experience and would recommend the product.

Date of experience: April 26, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Hey Gail! Thank you for sharing your positive experience! We're thrilled to hear that you're happy with the product and would recommend it. Your satisfaction means a lot to us, and if you ever need assistance in the future, don't hesitate to reach out!

California
1 review
0 helpful votes
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They look great
May 6, 2025

Found it online, was looking for covers that are custom made…it was to order. All you have to do is measure and pick a color

Date of experience: April 26, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Hey Penny! Thank you for your wonderful feedback! We are delighted to hear that you found exactly what you were looking for and that the custom covers look great. Making the process simple — just measuring and picking a color — is exactly what we aim for to ensure an easy and enjoyable experience. We truly appreciate your support and look forward to assisting you with any future needs!

California
1 review
0 helpful votes
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Impressive
May 6, 2025

I have an irregular shaped sofa with side tables. We went back and forth a number of times to make sure all measurements were accurate. I realized I HAD made some errors that they were questioning. We finally got it sorted out and my cover fits perfectly. I recieved it just in time for the rain.

Date of experience: April 26, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Hey Shelly! Thank you so much for sharing your experience! We’re glad to hear that despite the back-and-forth, everything was sorted out and your cover fits perfectly. It’s great that it arrived just in time for the rain! We truly appreciate your patience throughout the process and are thrilled that you’re satisfied with the result. If you ever need further assistance, feel free to reach out – we’re always here to help!

Arizona
2 reviews
0 helpful votes
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Great customer service and excellent product
May 6, 2025
Updated review

The maker contacted me for verification of measurements which I appreciated (my initial measurements were correct). I was guided through the whole process with clear and concise measurement instructions including diagrams. The web page was easy to navigate.

Date of experience: April 26, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Hey Claire! Thank you for your wonderful feedback! We’re glad to hear that our customer service team was able to guide you through the process and verify your measurements. We strive to provide clear instructions and ensure a seamless experience, and we’re delighted that the website and communication worked well for you. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again!


Easy measuring instructions, easy check-out, good options...
April 7, 2025
Previous review

Easy measuring instructions, easy check-out, good options and clearly available

Date of experience: March 28, 2025
North Carolina
1 review
0 helpful votes
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Excellent service.
May 6, 2025

Excellent experience. There were multiple messages from the design team confirming the cover dimensions which ensured that it would fit. And it fit perfectly, including the section for the grill!

Date of experience: April 26, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Hey John! Thank you so much for your fantastic feedback! We’re delighted to hear that the cover fit perfectly, and that our design team’s efforts in confirming the dimensions helped ensure everything, including the grill section, was spot on. If you have any questions or need further assistance in the future, please don’t hesitate to reach out. We're always here to help and ensure your experience with us remains excellent!

Minnesota
1 review
0 helpful votes
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Fit perfectly and high quality
May 6, 2025
Updated review

We ordered 3 cushion covers in Navy blue. From the beginning we were appraised of the status of the order from construction to total shipment. It arrived on schedule which was reassuring since it took a few weeks to arrive, since it came from India. The quality of the construction was great and it fit perfectly. (One of the dimensions was a half inch, 30.5 inches) They did a great job of making certain that the zipper was hidden with material. We would order from here again. The one thing that we suggest people do is to verify the material that is being used. We got outdoor/water proof material for indoor cushions.

Date of experience: April 26, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Hey Larry! Thank you for taking the time to share your detailed experience with us! We’re thrilled to hear that the cushion covers fit perfectly and that you are pleased with the quality and craftsmanship. It's wonderful to know that the communication throughout the process met your expectations. We also truly appreciate your helpful suggestion about verifying the material selection — it’s valuable advice for future customers! We look forward to serving you again whenever you need more custom covers.


Check out was a continuous circle
April 17, 2025
Previous review

Check out was a continuous circle. I made it work by going to the email that you sent me.

Date of experience: April 7, 2025
California
1 review
0 helpful votes
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The designer was dedicated to getting the right fit. When I would get a call from someone (not the designer), I could not understand what she was saying. I sure she knew English well enough but her accent made it very difficult to understand her. The written communications were fine, though it took several attempts to get it right. I would get messages asking for dimensions they hadn't asked for before and the design would sometimes revert to dimensions that had previously been corrected. Still, it was all worth it.

Date of experience: April 19, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Hey Icenine! Thank you for sharing your experience with us. We truly appreciate your patience and perseverance throughout the design process. We’re glad to hear that, despite the challenges, everything came together to your satisfaction in the end. Your feedback regarding communication is very valuable, and we will certainly take it into consideration as we work to continually improve our service. We’re delighted that the final result was worth it, and we hope you enjoy your custom product for years to come! Please feel free to reach out to us anytime if you need further assistance.

Texas
1 review
0 helpful votes
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Skylight covers
May 6, 2025
Updated review

Awesome, easy to do, I did it all online and the product sent time was good quality, well worth it dealing with this company. Will continue to do so.

Date of experience: April 26, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Hey Theresa! Thank you so much for your kind words! We’re thrilled to hear that you found the process easy and that the skylight covers met your expectations in both quality and turnaround time. We truly appreciate your trust in us and look forward to continuing to serve you in the future!


Have ordered before from this company, have always...
April 10, 2025
Previous review

Have ordered before from this company, have always had good results with excellent product. Fast delivery and never a problem

Date of experience: March 31, 2025
New Jersey
1 review
0 helpful votes
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Easy & a perfect fit
May 6, 2025
Updated review

As a repeat customer, I don't bother with big box stores anymore. Go to the website, pick the style, enter a few dimensions & poof, 2 weeks later it's on your doorstep. Rugged & a perfect fit.

Date of experience: April 26, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Hey Clayton! Thank you so much for your continued trust in us! We're delighted to hear that you found the ordering process easy and that your cover fits perfectly. It's always a pleasure to serve our returning customers, and we’re thrilled that you appreciate the quality and convenience we aim to provide. We look forward to helping with your future projects as well!


Bought from Covers & All several times
April 18, 2025
Previous review

Bought from Covers & All several times. Every time, very high quality, delivered on time, great support (0ne was a very complex custom cover)

Date of experience: April 7, 2025
California
1 review
0 helpful votes
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Is just what I wanted
May 6, 2025

Great customer service. Had to change size of product after initial order. Representative made it easy.

Date of experience: April 26, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Thank you, Wade, for letting us know we were able to help you out!  We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Texas
1 review
0 helpful votes
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The customer service team is incredible. They spent a week helping me prepare my mock up cushion to make sure it was perfect. It turned out better than I thought it would be. I'm so grateful to them for all their help!

Date of experience: April 25, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Thank you, Taylor, for letting us know we were able to help you out!  We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Arizona
2 reviews
0 helpful votes
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Nice but not a fit
May 5, 2025

The cover is clear and heavy duty as I was wanting, but came out totally not fitting like I had hoped. Gave them the exact factory measurements for my loveseat, but what I got was way too big. I wanted a clear cover to keep my cats from getting it stained or clawing at the material. But, I took a chance, so I guess it is just my tuff luck.

Date of experience: April 25, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Hi Satisha, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Oklahoma
1 review
0 helpful votes
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Great
May 5, 2025

Easy process, understandable directions for measuring, team made sure measurements were correct/accurate, fit was perfect, & the quality of material is extremely durable! I would highly recommend!

Date of experience: April 25, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Hey Shelley! We truly appreciate your wonderful feedback! It’s great to hear that you found the ordering process easy and the measuring instructions clear. We're especially glad that our team could help ensure everything was accurate and that the final product fits perfectly! Your kind words about the quality and durability of the material mean a lot to us, and we're honored by your recommendation. We look forward to serving you again whenever you're ready for your next custom project.

New York
1 review
0 helpful votes
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Perfect covers
May 5, 2025

The covers fit perfectly. I requested Velcro straps as ties and couldn't be happier. The communication and mock up drawings were very useful. I'm very happy with my purchase and would certainly recommend. See the before and after pictures.

Date of experience: April 25, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Hey Yolanda! Thank you so much for your wonderful feedback! We're thrilled to hear that the covers fit perfectly and that you're happy with the Velcro straps. It’s great to know the communication and mock-up drawings were helpful in getting everything just right. We truly appreciate your recommendation, and we're so glad you're pleased with your purchase. Thank you for sharing the before and after pictures—they’re always great to see! If you ever need anything else, don’t hesitate to reach out. We’re always here to help.

Florida
1 review
0 helpful votes
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If you must know...
May 5, 2025
Updated review

... I plan to use the again. I want the world to know how great these guys are.

Date of experience: April 25, 2025
Veeni M. — Covers & All USA Rep
11 months ago

Hey James! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!


Good, very good
January 28, 2025
Previous review

Good, very good

Date of experience: January 18, 2025