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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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New York
1 review
0 helpful votes
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Difficult customer experience
October 1, 2023

I tried to modify my order within hours of placing it and was told it was too late and that the order was already in production. It was literally 2 hours later! And no changes could be made. For another issue I tried to call customer service and speaking to a representative was not an option.
Also, I received my credit card bill with a mysterious $150 charge on it from Coversandall with no corresponding purchase. I am still working on that through my bank.

Date of experience: September 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hello Nancy,

We regret to inform you that we were unable to accommodate your request for order changes. We acknowledge that you reached out promptly within hours of placing your order. Despite our best efforts, we were unable to make the requested changes because the product had already been prepared for fabrication. We sincerely apologize for any inconvenience this may have caused.

We understand your frustration with our customer support, and we have forwarded your feedback to the relevant team for review. If you require transaction related details, please contact us at [email protected], and we will gladly assist you. Thank you for bringing this matter to our attention, and we appreciate your understanding.

Best regards,
Covers & All.

Colorado
1 review
0 helpful votes
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Perfect
September 1, 2023

Exactly the size i needed. Good quality material. Arrived faster than promised! Will purchase from them again.

Date of experience: September 1, 2023
Ohio
1 review
0 helpful votes
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Great purchase experience
September 1, 2023

The website was very useful and made selecting the fire-pit cover a relatively easy process. Would buy again. Highly recommended!

Date of experience: September 1, 2023
Florida
1 review
0 helpful votes
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Very thorough
September 1, 2023

Very pleased with my experience. The team notice some discrepancies in my measurements and reached out with better diagrams for what exactly they needed and I'm glad they did because the cover came out perfect. They were pretty fast at it too for being a custom "cover & all."

Date of experience: September 1, 2023
Colorado
1 review
0 helpful votes
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Custom ceramic grill table
September 1, 2023

Fantastic service and attention to detail - cover is high quality and fits perfectly.

Date of experience: September 1, 2023
Texas
1 review
0 helpful votes
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Custom Cover
September 1, 2023

Ordering was easy and product was as expected. I am very happy with the mid range material. I probably would have done the grommet finish a little different if I was ordering again but that is not fault of the supplier.

Date of experience: September 1, 2023
Missouri
1 review
0 helpful votes
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Great service!
September 1, 2023

Loved using this service. Easy to use and customize and very affordable.

Date of experience: September 1, 2023
Illinois
1 review
0 helpful votes
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The cover was what I was expecting and showed up relatively quickly.

Date of experience: September 1, 2023
Alabama
2 reviews
0 helpful votes
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Good
September 1, 2023

Be sure and measure, mind we're a bit shorter but I'm sure that's my fault. But material is Excellent will use again and recommend this product.

Date of experience: September 1, 2023
Alabama
1 review
0 helpful votes
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Great
September 1, 2023

Representatives responded in a professional helpful manner. They made things process smoothly.

Date of experience: September 1, 2023
Washington
1 review
0 helpful votes
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Adhesive strong enough?
September 1, 2023

I put up my screen and everything was great until a few days later when it all came down on its own with little to no use. I followed all the installation instructions including cleaning the surface really well. This was during a week when Temps were around 90, but I still expected more from such a highly rated product.

Date of experience: September 1, 2023
Indiana
2 reviews
0 helpful votes
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Ordering process was easy, nice color choice and also a choice of strength and durability. Very pleased and would definitely recommend.

Date of experience: September 1, 2023
Kentucky
1 review
0 helpful votes
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Great service
September 1, 2023

Very helpful thank you for all the help you gave me with measuring. Very happy with the product. I will be ordering another cover for me second L shaped couch and table

Date of experience: September 1, 2023
Minnesota
1 review
0 helpful votes
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Product fit great!
September 1, 2023

It took a few weeks from order to delivery but was worth it.

Date of experience: September 1, 2023
Maryland
1 review
0 helpful votes
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Perfect
September 1, 2023

Easy to use website. The cushions are good quality

Date of experience: September 1, 2023
Washington
1 review
0 helpful votes
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Followed the directions on the website and measured my patio furniture as requested in the pictures. The pictures helped a lot. Got email and text confirmations of order placement and shipping. No problems. Nothing needed. The covers arrived as promised.

Date of experience: September 1, 2023
California
3 reviews
0 helpful votes
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Easy
September 1, 2023

It was a very simple process and the custom cover fit perfectly.

Date of experience: September 1, 2023
Illinois
1 review
0 helpful votes
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Cool
September 1, 2023

Good stuff and I'd recommend them. Nice guys. Cool guys. Thank you.

Date of experience: September 1, 2023
Pennsylvania
1 review
0 helpful votes
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Professional looking product.
September 1, 2023

Very nice product. It does come extremely wrinkled. Just be aware that something may need to be done to smooth it out. It can not be ironed.

Date of experience: September 1, 2023
Vermont
1 review
0 helpful votes
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Cushion covers
September 1, 2023

The cushion covers I ordered are very well made and exactly to the measurements I provided. I won't hesitate to order from this company again in the future. Outstanding service and quick delivery!

Date of experience: September 1, 2023