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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Purchase a personalized grille cover. Sizing application worked great!
Paid for the expedited shipping but shipping was still delayed by a week. Would like to have had the extra shipping costs I paid refunded.
This is the second set we have purchased for our back patio. The first set started coming apart at the zipper after two years. I do think they made the zipper more reinforced this time, so I am very pleased.
I was super excited when my curtains shipped rather quickly, but then rather disappointed when I found out they actually come from another country, not the state of Georgia where I thought the company was based. Although it took a bit of time when they arrived they were great--until I realized I only had my partial order. I was never informed that only part of my order was shipped & I had to call at least three times before anyone actually understood my whole situation. They thought it had all been shipped too! It has been over a month now & although the company has been paid the entire order I am still waiting on the rest of my curtains... this last time I spoke to someone supposedly they will be shipped by the end of this week (even though I heard same thing last week & they still have not been shipped)! The quality of the items are great... once you receive them, that is!
Love how specific the design team is regarding measurements. Received several texts with questions but could never respond to texts. Had to call and ask them to send questions to me by email. Worked out fine but after a month and a half started to wonder if we would get our cover before winter was over. So far cover works good and seems to be ok in snow. We have one for our hot tub and it works great.
Covers&All had good communication and sent design photos prior to constructing the swamp cooler cover. I was allowed to make adjustments to the final design and it fits great.
I had a custom cover made for my "Lazy L" pool. The cover arrived exactly as described and designed through the iterative design process with the designers. In retrospect, the only thing I would have done differently was to send them a CAD file of my pool with dimensions sooner. The only complaint was that it was apparent that the e-mail messages were written by a non-native English speaker, leading to some confusion in the design process. Otherwise, 100% pleased - just allow yourself an extra month or so for the design process if you're ordering a custom cover.
The instructions for measuring our fire pit were very clear and easy to follow. And our cover fits our fire pit perfectly.
I have had varying experiences working with the design team.
Hi Christine, we appreciate you taking the time to share your experiences working with our design team, and we want to extend my sincerest apologies for any miscommunications or challenges you encountered during the process.
Your feedback is crucial to us, and we assure you that we are actively addressing the issues to enhance our communication and collaboration with our design team. We are committed to continuous improvement and ensuring that your future experiences with us exceed your expectations.
We want to express our gratitude for your efforts in working through the miscommunications. Your patience and collaboration are valued, and we are dedicated to providing you with a smoother and more seamless experience moving forward.
If there are any specific concerns or details you would like to share about your experiences, please feel free to do so. Your insights will help us identify areas for improvement and make the necessary adjustments.
Thank you for choosing Covers&all. We appreciate your business and the opportunity to learn and grow from your feedback.
The covers are even better quality than we hoped. They fit perfectly!
Clear vinyl is not as clear/distortion free as boat eisenglass. No stitching, just heat pressed together. With pressed folds at edges.
When looking up my tracking, it said it was out for delivery in Iowa, I live in Wisconsin. Then I got a delivered msg, with a pic that wasn't my porch...when I got home it was delivered though
Dear Jeremy, we sincerely apologize for the confusion and inconvenience you experienced with your recent delivery. We understand the importance of receiving accurate and timely information about your package.
We are currently investigating the discrepancy in the tracking information and delivery image to ensure that such errors are not repeated in the future. Please rest assured that your feedback is valuable to us, and we are taking steps to address this issue internally.
If you have any further concerns or if there is anything else we can do to assist you, please don't hesitate to reach out to our customer support. We appreciate your understanding and patience as we work to resolve this matter. Thank you for bringing this to our attention.
Must work well for me. Already placed another order and received the order
This company is horrible ….their merchandise is inferior!
They don't make the covers the correct size then they act like they are interested in resolving the problem. The Escalation team asks for more measurements, video and pics… then they blame the customer for incorrect measurements. Covers and all will not return or refund! They are scammers NEVER AGAIN
Hi Alison, we hope this message finds you well, and I sincerely apologize for the back-and-forth you've experienced in addressing the concerns raised about your recent order.
After a thorough review, we have identified a mismatch between the ordered and actual dimensions, which directly contributed to the fitting issues you encountered. We want to extend my deepest apologies for any inconvenience this has caused. It is not the level of service we strive to provide, and we appreciate your patience as we worked to identify and address the root cause.
If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to contact our customer service team. We value your business and appreciate the opportunity to address and resolve this matter to your satisfaction.
Once again, we apologize for any inconvenience caused and thank you for your understanding.
Ordering was easy. Hopefully product will deliver promptly and quality will be satisfactory.
Easy to use, fast delivery, all that I expected and happy to share with friends.
Good experience. A little tighter than I wanted,
I had to cut the expandable, stretchy strings
Hello Tom,
Thank you for your positive feedback. We're delighted to hear that you've had a satisfactory overall experience. We apologize for any issues you encountered with the fit of your cover and for the need to modify the tie-downs. Each tie-down is designed with its own aesthetic, and they function optimally when used as intended.
We recognize that custom fittings may result in tie-downs not always meeting specific requirements. In such cases, we encourage you to contact our customer support. We are committed to addressing any issues that may arise and ensuring your satisfaction.
Best regards,
It took a LONG time to get the cover into production. The "proprietary software " that changed other dimension with each up date made it difficult to finish the job. That said, the attention to detail was admirable and the cover fits well and we like it.
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Hi Paula, we hope this message finds you well. We want to extend my sincere apologies for any inconvenience caused during the back-and-forth process of finalizing the dimensions for your custom product order.
In our custom products manufacturing business, precision is paramount to ensure that the result fits your requirements like a glove. The back-and-forth in confirming dimensions is a crucial step in this process. We understand that this may have caused some frustration, and we genuinely appreciate your patience and understanding.
Our goal is to deliver a product that not only meets but exceeds your expectations, and your active participation in the dimension confirmation ensures that the outcome is tailored to your specific needs.
If you have any further questions or concerns, please feel free to reach out to our customer service team at [customer service email/phone number]. We are committed to making your experience with us as smooth and satisfactory as possible.
Once again, we apologize for any inconvenience, and we appreciate your trust in our custom products.
Thank you for choosing Covers&all. We look forward to delivering a product that perfectly fits your requirements.