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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Check out was less than seamless. Telephone conversations were slightly abrupt, but the zippers were opposite than requested, but the product contains quality materials even at the low end of options. The workmanship was excellent and the product shipped quickly. I got mine in less than a week with expedited shipping from India.
Pretty Smooth. Got what we wanted and my husband was pleased.
Sent in info the day I received cover about it being incorrect and received no reply email.
I was able to get a cover for multiple stack chairs
I had to reach our to customer service and they were fast to respond and helped us with what we needed.
The problem: my "custom" cover was fabricated two inches short of my specifications. I asked for 84" and received an 82" cover. No big deal, mistakes happen, let's roll up the sleeves and get this fixed. Customer service representative Richard Parker, Escalation Specialist (real title!) asked me to submit videos with measuring tapes included to show proof of the error. I completed this step with careful attention. I even flattened out the cover with a 2x10 to ensure measuring accuracy and submitted the video along with three other requested videos. Always happy to help Richard Parker responds by questioning the merit of my videos and my measuring methods. Hmm. I begin to wonder if Richard Parker is escalating fairly. After additional back and forth, Richard finally cries uncle to the obvious video evidence, admits responsibility for the error but then attempts a jujitsu-level escalation tactic and asks that I pay shipping fees for the replacement. Uh, no thank you Richard, I thought you were here to help? Then began a series of new emails where Richard Parker claims new and fantastically implausible reasons why their error didn't warrant a replacement, even stating that my custom cover somehow had "default" measurements, despite the website allowing me to input all measurements (even curvature). Richard Parker's next offer ask that I pay 50% of the new cover replacement. Okay we're all done here. Refund please. I've requested a refund and have heard nothing. If anyone else sees Richard Parker, please forward this to him. Also, shop elsewhere.
Easy ordering. And the cover fit exactly like it shows. Fast service. I highly recommend this site if you have something that needs a cover!
Great products and service! We have had covers made for outdoor furniture, grills and even workout equipment.
Second purchase from your company-great custom products
It took a while to get them. They needed a lot of measurements. But they fit my cushions well. Thank you
I bought a standard size chair cover thinking it could be returned if it didn't fit. The cover didn't fit and I learned afterward it can't be returned. I am stuck with something I can't use and wasted my money. I am looking for a better alternative to buy from.
Hi Bill, we would like to extend our sincerest apologies for any disappointment caused by our service. We do offer resolutions in the event of any errors on our part, but we regret to inform you that we do not accept returns in other cases. We understand that you purchased our standard cover, however, it is made to order based on the details received and shipped from India. The dimensions of the standard cover are clearly stated on our website product page to help customers make informed decisions. Please know that your satisfaction is of the utmost importance to us, and our team has worked to provide the best possible resolution for your concern. However, as your feedback is important to us, we have passed the same to the respective team to make the customer experience better.
The product is actually good, and I have been very pleased.
The customer service and the lies they tell are not acceptable.
They took additional funds from my credit card, then denied it and continually claimed they were trying to refund me.
Wouldn't deal with them again.
Excellent product. Exactly as described. Order received promptly.
Double check your dimensions. Put in the real / actual dimensions. They will make sure everything is a fraction larger to slip nicely over the top.
Would use again for sure. Everything was built well and fit perfectly.
I didn't know what to expect when placing my orders. And it seemed a bit over the top when the order process requested pics of the furniture. But I now see why they do it this way. They spotted several potential problems on the pics and asked me to confirm certain measurements. It's a good thing they did! After changing the measurements a bit, I was very pleasantly surprised with the truly custom fit of all my new covers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael, we regret to hear that you are disappointed with the product you received, and we apologize that our service did not meet your expectations. The order has been processed same as per the approved mock-up and order details. Regrettably, we were unable to locate any emails from your registered contact details after the order was delivered to you. However, as you have shared your feedback with us, we have forwarded it to the relevant team. They will be in touch with you shortly to investigate the issue and offer the best possible solution.