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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,094
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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New York
1 review
0 helpful votes
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Great Cushion covers
July 18, 2024

After placing my order, they emailed me the next day to confirm my measurements were correct. Once they received my email, with the order was processed fairly quickly.

Date of experience: July 8, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Kate, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product or service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Virginia
1 review
0 helpful votes
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Great product
July 18, 2024

Ordering was a breeze, delivery was fast and the product was great. Bought before and product has been on my skylights for about 3 years now and still in great shape!

Date of experience: July 8, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Claudia! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Mexico
1 review
0 helpful votes
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I reached out to your customer service chat in the told me that I cannot return what I ordered. The item does not fit. It is not your fault. It is my landlord's fault. He gave me the wrong measurements and now I'm stuck with something I cannot use.

Date of experience: July 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hello Carolyn, we are sorry to learn that the order was placed with the wrong dimensions. As we can see, our team has provided the best resolution on the same. If you have any concerns, please feel free to contact our customer support team via phone or chat.

Colorado
1 review
0 helpful votes
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N/a
July 18, 2024

...

Date of experience: July 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Dear Customer! Thank you for 5-star rating. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Great Outdoor Covers
July 18, 2024

Nice to be able to customize order. I received the cover exact dimensions as I ordered and it was a great fit. But on the other order for a simple 10 x 12 feet tarp, it was slightly short on dimensions. But I'll just keep it and live with it. Thanks.

Date of experience: July 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Carl! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Arizona
1 review
0 helpful votes
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Great Job!
July 18, 2024

This is the second purchase, and I will return for other products in the future :)

Date of experience: July 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Matthew! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Puerto Rico
1 review
0 helpful votes
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Good purchase
July 18, 2024

Easy to order. I had to be careful, though, because my computer was frozen and when I refreshed it, the dimensions were changed.

Date of experience: July 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Sandra! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Very professional
July 18, 2024

My order was made exactly as requested, with notifications and confirmations through the design and production process. It arrived in a timely manner and is exceptional quality.

Date of experience: July 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Judith! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Maryland
3 reviews
0 helpful votes
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Easy ordering process and received well-made and quality cover to fit our table. Should last for years. Very happy.

Date of experience: July 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Nancy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
2 reviews
0 helpful votes
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A bit tighter than expected, but did fit. Hope it stands up over time.

Date of experience: July 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Niele! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Great cover
July 17, 2024

Received my cover and it was well crafted. Just what I needed and fits perfectly

Date of experience: July 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Derrick! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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Seamless purchase.
July 17, 2024

My bench has specific dimensions and I knew I'd never find a cover on a shelf. The Covers & All site was extremely easy to use and place the order. The cover arrived in a timely manner and is perfect. Thank you!

Date of experience: July 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Jolynn! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Alaska
2 reviews
0 helpful votes
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Very impressed with the helpfulness, quick responses, willingness to adapt, and great product!

Date of experience: July 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hello Amory, thank you for providing feedback on your purchase. We value your opinion on the product and service. It seems there may have been an unintentional negative rating. We kindly ask you to consider updating your rating to reflect your experience accurately.

New York
2 reviews
0 helpful votes
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Shed Curtain
July 17, 2024

This is the second order from Cover and all. Extremely satisfied

Date of experience: July 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Claire! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Massachusetts
1 review
0 helpful votes
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I would recommend
July 17, 2024

The Chat feature was helpful for clarifying how to place a custom order. I had several custom cushions and had looking for a place to have custom slip covers made. I came across Covers and All online and was encouraged by their strong customer reviews. I would definitely recommend and would use them again in the future.

Date of experience: July 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Leslie! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Washington
1 review
0 helpful votes
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Fit Pit Cover
July 17, 2024

Great product, great quality. Would highly recommend this company

Date of experience: July 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Mark! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Michigan
2 reviews
0 helpful votes
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Nice guide-me-through ordering process for something much more difficult to accomplish locally, the coupon offered at the end of it before the confirmation was the cherry on top :)

Date of experience: July 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Patrick! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
1 helpful vote
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Great
July 17, 2024

Great ………………great. Greta. Greta.

Great ………………great. Greta. Greta.

Date of experience: July 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Valerie! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Wisconsin
1 review
0 helpful votes
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The cover is used as a spare tire bag - I had some questions about the size and operation I was asked to provide a picture and some additional dimensions. I received the bag and it was perfect. Sturdier than I expected. Works great.

Date of experience: July 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Thomas! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
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Great Deal
July 17, 2024

Great price, product, customer service, shipping, and all!

Date of experience: July 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Marc! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!