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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Excellent product and service. Would order again in a heartbeat.
Package is held at shipping center. Called to inquire and was told it would be looked into. No response for over 48 hrs. I want a refund.
Hey Dennis! As per our records, your concern has been addressed to your satisfaction. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
Really with the 3D mock up and customer service response. Very responsible delivery time as well
Hey Josh! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Despite going back and forth on design, giving them the link to and dimensions of the actual couch, measuring 5 times…this is what they came up with. And when I complained they wanted me to VIDEO MYSELF MEASURING EVERY DIMENSION. Like girl, I sent you the exact dimensions on the website for the listing!
Hello Lauren, we sincerely apologize for the inconvenience caused. The order was processed as per the approved dimensions and details. However, as your satisfaction is our priority, our team has contacted you and arranged a replacement cover at minimal cost. If you have any other concerns, please feel free to reach out to us.
Hi Daryle, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I initially provided pictures and dimensions. Additional dimension were then requested and draft design was provided. This design was different than I envisioned so another round of requested changes. This then required providing additional dimensions and a second design design proposal. When I approved what I thought would be the final design it went thru and another review cycle that resulted in more design changes to make it more manufacturable as well as ease of installation (added Velcro splits on one side and for the chimney cover).
Hey Ralph! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great material, well done construction, quick shipping thank you
Hey Dominick! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered a custom cover and the material is much thinner than I expected. The material on the free but unnecessary storage bag is much thicker and a lot nicer. The storage bag material is what I expected on the expensive cover. The cover is however the correct size and fits well.
Hi Charles, thank you for taking the time to share your feedback. We’re sorry to hear the material did not match your expectations. We send out an order confirmation email right after purchase so customers can review the product details, but we did not receive any note back from you at that stage. We also reviewed our call conversation, and it seems that while you were exploring custom covers, the final order placed was for a square fire column cover, which is reflected on the invoice. Please be assured that the material used is the best suited for this product, and should you face any issues within the warranty period, we’ll be here to assist you. Your feedback is valuable to us, and we’ll be sure to keep it in mind as we work on improving the experience.
Very pleased with our experience with this company. They included a swatch book of other products they offer which we appreciated.
Hey Keith! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Had three covers made for my boat seat. Covers & all rep was very thorough in making sure all my measurements were accurate and the product was to my specs before starting production. The end result fits perfect and the quality is much higher than universal covers I've tried in the past. Definitely will be using for more projects in the future!
Hey Justin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The ordering process way too long, over priced. And i think measurements are off. Not worth dealing with them.
Hello Irving, we are sorry for the inconvenience caused to you. We always strive to deliver custom products according to the customer-approved mock-up, with the standard leeway mentioned on our website, and aim to provide efficient service to every customer. We regret that you have faced this issue. Rest assured, our team will contact you soon to address your concern.
Convenient ordering process. Decent price. Fairly quick delivery. Would definitely buy from this company in future, when needed.
Hey Richard! Thank you for your kind words! We’re delighted to hear that you found the ordering process convenient, the pricing fair, and the delivery quick. It’s wonderful to know you’d choose us again in the future we truly appreciate your trust and support.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Make your order page clearer on what's included and not. I ordered by what was, shown on page but it is falsely advertised.
Hey Jann! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I ordered a custom cover for my firepit. I am currently working with designers for my large barbecue. The designers were great to work with. They respond immediately. I uploaded a picture and they actually reached out with a suggestion I hadn't noticed. The material was heavy duty and looks great. I got a custom cover with better material than a nonfitting buyout for the same price. Great product, great service you can't go wrong
Hey Shirley, thank you so much for your wonderful feedback! We’re thrilled to hear that you loved the product, the heavy-duty material, and the service from our design team. It’s great to know our suggestions helped improve your custom cover. We truly appreciate your support and kind words! If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Don't send me emails or I'll flame you again and again over and over and over again
Hey Roger! We’re truly sorry for any inconvenience caused. We respect your preferences and will make sure your email address is unsubscribed from our mailing list. Thank you for bringing this to our attention.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order and fits perfectly. This is the 3rd cover I have ordered from Covers & All and will continue to as I need more in the future. I highly recommend them.
Hey Craig! Thank you for your continued trust in us! We’re delighted to hear that your cover fits perfectly and that you found the ordering process easy. It means so much to know this is your third order and that you highly recommend us. We truly value your loyalty and look forward to serving you again in the future!
Easy to customize my cover by giving measurements. Will definitely use your company again in the future.
Hey John! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I purchased a cover for my BBQ. The cover material meets expectations. But, it has a large zipper down the front. They install a wimpy plastic zipper that is not going to hold up. The zipper failed within one year. And, conveniently, they won't warranty the zipper. They offered to sell my another zipper. But, if I'm going to pay someone to put it in, I'll source a heavy duty zipper. Edit: After posting this review, someone from the company reached out. They offered to replace the entire cover for the meager cost of shipping. That is a fair correction. However, I know that I'm on borrowed time with the same zipper design. If the company takes their product seriously, they'll incorporate a heavy-duty zipper for outdoor applications.
Hey George! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Experience was excellent with the various designers. There was a lot of collaboration and time spent to get the measurements as close as possible. At no time did I feel rushed during the process.
Hey Michael! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Love doing continued business with covers & all.
I'm a repeat customer.
Will buy again.
Thank you Shawn H.
Thank you, Shawn! We truly value your continued trust and loyalty. It means a lot to know you enjoy doing business with us and we’re honored to have you as a repeat customer. We look forward to serving you again soon! If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great customer service. Good product.
Will order again in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jeff! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!