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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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After ordering, there were plenty of emails to me confirming size and shape of my griddle and grill and that back and forth confirmation process lasted about a week over email which made me believe it would take forever to get these. However, after confirmation was done, they shipped very quickly.
I purchased a lower-density custom sun shade and it literally disintegrated after one full summer. They gave me some hassle with the 2-year warranty because apparently it does not cover "weather" damage but they ended up giving me a partial credit to buy a new, higher density shade. Hopefully this one will fare better.
Hello Jennifer, we are sorry for the inconvenience caused to you. We always strive to deliver quality products and efficient service to every customer; however, we understand that there is always room for improvement. As your feedback is important to us, we will certainly take it into consideration to enhance the customer experience. Rest assured, the new material is of higher quality than your previous order. If you have any further concerns, please feel free to contact us.
Great shopping experience. Logo was printed on fabric and looks great
Hey Douglas! We are delighted to hear that you are pleased with our product and process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Cover came six days after you said it would. When calling to order and when checking why it was late, the people's accents were so strong, it was very hard to understand them. The cover does fit, and appears to be well made, but only time will tell as to the quality.
Hi Pat, We sincerely apologize for the delay in delivery and any inconvenience this may have caused.
As per the latest update, a refund for the shipping charges has been initiated as a gesture of apology. We’re glad to know the cover fits well and meets your expectations. Thank you for your patience and understanding..
Would have been much easier to do over the phone. I was told that we could not do it that way. Not knowing how you ship I had to give 2 addresses. My billing address is box 924.
Great product! Exceptional quality. Customer service was eye helpful. So glad I used this company.
Hey Nicole! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We went back a forth a few times to get exactly what we needed, and your team was very responsive.
Hey Lynne! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Be careful of paying extra for shipping they won't deliver it for the time you paid for. There is no wording or notification that even if you pay for expedited shipping it won't come at that time. If you chose this company just do the standard shipping. When I tried to resolve the issue their chat team was rude and cut the chat off before I was finished answering their questions. In the end I asked for my money back in the extra shipping fees since it wasn't coming by the date I paid for. After a bunch of back and forth and automated emails they were only able to give me 50% back of what I paid for in extra shipping. I won't be using this company again or would recommend it to friends and family.
Hello Joe, we’re truly sorry for the inconvenience you experienced. Since your order required some customizations, our team needed to verify the details, which led to the delivery date being updated. The product was delivered before the revised date, but we understand the service did not fully meet your expectations.
As your satisfaction is our priority, we’ve initiated a refund for the remaining 50% of the shipping charges. This will be processed within 2 business days and, depending on your bank, may take up to 7 business days to reflect in your account.
We value your feedback and will continue working to improve our service. If you have any further concerns, please feel free to reach out—we’re always here to help.
From the ordering to the design to receiving the item to the great fit at a great price. What else could I ask for.
Hey Jeffery! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I think Covers & All's website did a great job of representation, providing options, pictures of product, and pricing. Also diagrams for measurements is very helpful.
Hey Angela! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Great experience from ordering to production to delivery! We love our new cover!
Hey Brenna! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Have been going back and forth with Covers and All and FedEx to locate my order to no avail. I've shopped and purchased from here before with no issues. Love the products, but this time my experience has been less than satisfactory.
Hi Garfield, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Fast easy ordering instructions and very reasonably priced!
Well made and beautiful.
Look durable for our winters.
Would recommend
Hey Dennis! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very pleased with entire process…….! Your request for review requires too much
Hey Chip! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Very easy to order custom size. Delivery was fast and perfect fit. Great company
Hey Michael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The process to get the cover designed was a nightmare. Emailing back and forth with people who don't even read your comments or instructions as to what the custom cover and specifications were coming from me.
It took me over (30) emails and responses to get across to the people on the other end what it was that I was looking for even after I had sent photos and measurements several times
Hi Michael, Thank you for the feedback. We’re very sorry to hear about the difficulties you faced during the design communication process. We regret that it took multiple emails and repeated instructions to convey your requirements. Your feedback is valuable and will be shared with our team to improve how we handle custom design communications so future experiences are smoother. We hope you are satisfied with the product. We truly appreciate the time you invested in working with us.
Ordering process for a custom shaped Pizza Oven Cover online was a very cumbersome task and you could not review your details of your order until you check out.
Excellent product and service. Would order again in a heartbeat.
Hey Jeff! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Package is held at shipping center. Called to inquire and was told it would be looked into. No response for over 48 hrs. I want a refund.
Hey Dennis! As per our records, your concern has been addressed to your satisfaction. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
Really with the 3D mock up and customer service response. Very responsible delivery time as well
Hey Josh! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Despite going back and forth on design, giving them the link to and dimensions of the actual couch, measuring 5 times…this is what they came up with. And when I complained they wanted me to VIDEO MYSELF MEASURING EVERY DIMENSION. Like girl, I sent you the exact dimensions on the website for the listing!
Hello Lauren, we sincerely apologize for the inconvenience caused. The order was processed as per the approved dimensions and details. However, as your satisfaction is our priority, our team has contacted you and arranged a replacement cover at minimal cost. If you have any other concerns, please feel free to reach out to us.
Hi Daryle, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ariel! We are delighted to hear that you are pleased with our product and delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!