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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,041
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Wisconsin
1 review
0 helpful votes
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Great customer service!
November 3, 2024

Since my outdoor sauna has a peaked roofline we had several back and forth communications to make sure that the cover would fit perfect. Very proficient company! Also has a pretty quick turnout of the product. The whole process was maybe 2 weeks including the several communications on the fit which probably added more time to the delivery.

Date of experience: October 24, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Kelly! We're pleased to know that you found our website user-friendly and had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Ohio
1 review
0 helpful votes
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Custom cover fit perfectly
November 3, 2024

Will be ordering more covers for other outdoor pieces. Well made. Good price.

Date of experience: October 24, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Patrice! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive! Looking forward to serve you again.

New York
1 review
0 helpful votes
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Great product and great service.
November 3, 2024

The person I spoke with was very helpful in describing the covers I needed, particularly the proper size and options available to secure it.

Date of experience: October 24, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Robert! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Oregon
1 review
0 helpful votes
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The panels were strong and steady for the patio and they last pretty long

Date of experience: October 24, 2024
Veeni M. Covers & All USA Rep
over a year old

We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Michigan
1 review
0 helpful votes
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N/a
November 3, 2024

I recently had an issue with my cushions having a seam in the wrong spot. After many phone calls I finally received the correct cushions reshipped for free. I'm happy with customer service.

Date of experience: October 24, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Scott! Thank you for your patience and for sharing your experience with us. We’re pleased to hear that the issue with your cushions was resolved to your satisfaction and that our team could provide the support needed. Your feedback helps us continue to improve, and it’s great to know that you were ultimately happy with our customer service. If there’s anything else we can do for you, please don’t hesitate to reach out. We appreciate having you as our customer!

Connecticut
1 review
0 helpful votes
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Quality product
November 3, 2024

The cover is the f high quality. I would definitely order again

Date of experience: October 24, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Tom! We are delighted to hear that you are pleased with our product quality. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Wonderful! Very easy way to order, customer friendly website and good packaging and prompt delivery!

Date of experience: October 24, 2024
Utah
1 review
0 helpful votes
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Umbrella Table Cover
November 3, 2024

The cover fit perfect, easy to order, it's made of heavy duty material for all the weather.

Date of experience: October 24, 2024
Missouri
1 review
0 helpful votes
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Very fast and affordable! Fabric was a bit long, but still works great!

Date of experience: October 24, 2024
Virginia
1 review
0 helpful votes
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Backyard fire pit
November 3, 2024

Thank you!great product and service ~will definitely use again in the future

Date of experience: October 24, 2024
California
2 reviews
0 helpful votes
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Great craftsmanship and service!
November 3, 2024

The folks followed up several times with answers to questions I had to make sure I got exactly what I was looking, and the final product turned out beautiful. I found the website slightly confusing so that's the only reason I gave 4 instead of 5 initially, but honestly, I had custom covers built from another vendor several years ago and would not go back to them. I will go to Covers and All for an future needs!

Date of experience: October 24, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Margaret! Thank you for your thoughtful review! We’re thrilled to hear that our team provided the support you needed to achieve the perfect custom covers. Your satisfaction with the craftsmanship of the final product is our top priority. We appreciate your feedback regarding the website, and we will take it into account as we strive to enhance the user experience. It’s fantastic to know that you’ll choose Covers & All for your future needs, and we look forward to serving you again!

Florida
1 review
0 helpful votes
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Will recommend a friends
November 3, 2024

This will be my third purchase The first two fit like glove Thanks

Date of experience: October 24, 2024
New York
1 review
0 helpful votes
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Clear vinyl
November 3, 2024

Exactly as described. Order was filled immediately with speed. Very happy customer

Date of experience: October 24, 2024
Washington
1 review
0 helpful votes
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Cover Was Made to Specifications
November 3, 2024

The cover we ordered was made to the dimensions and color we specified in our order.

Date of experience: October 24, 2024
California
1 review
0 helpful votes
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I am so happy with my custom covers. They make the ordering process easy, and their team does a great job confirming the order to ensure it is exactly what you want. The products are of great quality.

Date of experience: October 24, 2024
Canada
1 review
0 helpful votes
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Overall great experience
November 3, 2024

I was cautiously optimistic when I ordered these covers, but the end product was excellent!

Date of experience: October 24, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Michael! Thank you for taking the time to share your experience with us! We're thrilled to hear that your order met your expectations and that you found the end product to be excellent. It’s always our goal to provide high-quality covers and a positive experience for our customers. If you have any questions or need assistance in the future, feel free to reach out. We're here to help!

Oregon
1 review
0 helpful votes
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Outdoor Kitchen cover
November 3, 2024

Very conscientious on production. We had 3 conversations to make sure the measurements were correct.

Date of experience: October 24, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Larry! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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I submitted an order for a Formo Bravo pizza oven and Covers & All contacted me to let me know they had a better cover to suit my needs. They then went above and beyond to ensure the dimensions were correct. The end result was a beautiful custom made cover.

Date of experience: October 24, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Alfred! Thank you for sharing your experience with us! We're delighted to hear that our team was able to provide you with a custom cover for your Formo Bravo pizza oven that exceeded your expectations. It's great to know that our customer service and attention to detail made a positive impact on your order. If you have any other needs or questions in the future, please don’t hesitate to reach out. We’re always here to help!

Virginia
1 review
0 helpful votes
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👍
November 3, 2024

👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Date of experience: October 24, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Donald! Thank you for the 5-star rating! We’re thrilled you had a positive experience with us. Your feedback is incredibly encouraging, and we’re excited to continue providing you with the best experiences. If you need anything else, don’t hesitate to reach out.

Illinois
2 reviews
0 helpful votes
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Happy
November 3, 2024

Item arrived on time and as described. Quality material and workmanship.

Date of experience: October 24, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Mary! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!