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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Great fit fit for our new curved outdoor sectional.
Easy to follow instructions to measure.
Delivery came sooner than promised.
I was happy to find a place to make a custom cover for our custom fire pit. We received the cover in just a few weeks and it fit like a glove!
We had to customize the cover we bought from one of their standards. Communication was great and the end product looks perfect.
First of all, the product is great. They are heavy duty, made well, and look great. Delivery of the product was 3 months past the scheduled date. Communication with the company is disappointing. They don't tell the truth. They tell you your items are in quality control or they are in line for shipping when the reality is they haven't even begun making them because they didn't have the materials due to supply chain issues and the pandemic. I'd rather be told the truth and given a realistic time frame for delivery than be lied to. When I received my package, one item was missing. I called and was told it would be shipped right away. Two weeks later when I checked back, I was told I needed to file a report. Again, a failure of reliable communication. Once I filed the report I received my missing item quickly. However, from a promised date of October 13,2020 to a completion date of February 24,2021 my experience with the company was fraught with frustration. Ignoring all of that and just considering the product itself, I am happy with what I received.
Had multiple custom sized clear vinyl sheets for deck. Excellent quality material.
I purchased a made to order winch cover and i chose the most durable material of 3 available choices and i can honestly say it is a top notch material that looks like it will last for many years in the elements. I am pleased with my choice of product and would not hesitate to deal with covers and all in the future.
The website allowed for easy ordering, and the cover was a perfect match!
I am happy so far. Will know more once I take the cover all this spring. Thx
Easy to order and the rep helped walk me through the measurement process which was very easy
They produced on the timeline they have me and it arrived early
The cover is excellent and fit perfectly
Just what I needed, the bag was bigger than expected and fit my 7 foot Christmas tree with room to spare. Had a slight smell when first opened so I left it outside opened for awhile and the smell dissipated. Definitely recommend!
Ordered on Jan 6th. Paid for expedited shipping and was told i would have by Jan 18th. Date was then moved at least 4 times. Every time i called i could only talk to call center that simply told me date was moved. Once shipped i found out package was coming from India not from Lawrenceville Georgia. And then took over two weeks for one of the packages to finally arrive. I requested a refund on my expedited payment which I have not seen yet. So besides not getting the part when I needed it at least the product is what I ordered.
Hello David. Please accept our sincere apologies for the delay on your order. We certainly understand the frustration this must have caused. Per your conversation with our support team, the expedite fee was refunded on 3 February via transaction ID BG1P4CC1B7E6. We request you to contact your bank and quote this ID if you still do not see it in your account.
The location of our current production unit (India) is mentioned in our FAQ section as well as our Terms of Use.
All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are ongoing, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments or questions, please feel welcome to write to us at [email protected].
Well made grill cover with durable materials which fits perfectly
This is my third cover order, and as always I am very satisfied.
Perfect fit. Thank you for taking the time to ask questions to ensure a great fit
Very very satisfied. Covers and all Was very thorough and making sure my measurements were correct. They continued to work with me to make sure everything was to my satisfaction. As a customer that lives a busy lifestyle, I got behind and didn't respond promptly but they were very good following up with me And he kept sending me a reminder email so I could continue my order. The covers came quickly in the mail. They were in some very small packaging but that was no matter they worked perfectly fine. Very happy to be able to protect my furniture outside.
Everything went as smoothly as I could have imagined. With so many disappointments that come with online ordering it's refreshing to deal with a company that delivers quality.
I DID NOT receive what I had ordered and did not get my product in time for Christmas and New Year as I had hoped. Instead of getting a "clean" 5X20 piece of 20 m plastic, I received a "tarp" with grommets in the corners and seams all around which could not be used. However, after contacting you and explaining what I had told your representative that I ordered, I received the product. Thank you - and it has turned out to be exactly what I wanted!
Hello John. Thank you for your feedback.
Your order was placed on 30 November with Free Shipping for delivery by 28 December. Please accept our apologies for shipping your order two weeks late. All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date.
We also apologize for the misunderstanding when your order was modified by our support team upon your request. While we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team.
We firmly believe in correcting our errors when given the opportunity. We are glad your concern has been addressed to your satisfaction. Thank you for your patience and understanding while we worked to resolve this for you.
My cover is larger than my grill island requiring that I secure it with tie-down hooks. It is protecting my grill island but it was not manufactured to the specifications I provided. As a result, there is lots of excess material on top of the island that traps rain water. I am a bit disappointed.
Hello Joe. Thank you for the feedback.
We handcraft each cover by meticulously following the measurements and instructions provided. As mentioned on the product page, we also add 1 to 2 inches of leeway for ease of use.
Nevertheless, if you feel any of the sides is the wrong size, please take a few pictures showing the incorrect size using a tape measure and email us at [email protected]. We are firmly committed to offering a replacement if we have made an error in fabricating the cover per the finalized measurements.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jane. We appreciate your candid feedback.
Please accept our sincere apologies for the delays on your order. We certainly understand the frustration this must have caused. Per your conversation with our support team, we have issued a 10% refund on the order value.
Please be assured we never lie to our customers. From our internal notes we see that our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We also apologize for the missing curtain. Regrettably, we are unable to locate any phone call about this concern from your registered number before 8 February. As you are aware, a replacement was issued immediately. We are firmly committed to correcting any error on your order once it is clearly established.
Once again, we are deeply apologetic for the frustration we caused and also equally grateful that you hung in there and gave us the opportunity to delight you with our products. If you have additional comments, questions or suggestions, please feel welcome to write to us at [email protected]