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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Product is great however it did take much longer than expected. Ordered in October received in January. Had to be the one to call for updates, they didn't let us know if date changes unless we called. In the end great product though so I guess that's what is important.
I had a good experience with Covers & All. I did not however realize that the covers were made out of plastic. I am afraid they will melt in the summer heat here in Florida. I was hoping we could order another set but made out of canvas material?
Hello Marianne. Thank you for taking the time to write about your experience with us. We are happy that our services met your expectations.
The material selected on your order is Cover Max. As mentioned on the product page, it is made of 1000 Denier, PVC (plastic) Coated Polyester. It is highly durable, UV resistant and warranted for 3 years. Please be assured you can safely use it outdoors.
We offer other fabric options; regrettably, at this time canvas is not one of them. We suggest that you order our Free Swatch Kit which will help you make an informed choice on your next order:
https://www.coversandall.com/swatch-kit.html
If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline. We appreciate the opportunity to work with you. Thank you for choosing Coversandall.
I ordered the wrong size. Ordering the size was confusing? I logged back in to evaluate what went wrong. Couldn't get to the right spot!
Hello Barry. We are sorry to learn that your Christmas Tree Upright Bag turned out to be the wrong size.
We handcraft each cover by meticulously following the measurements and instructions you provide us. As mentioned on the product page, we also encourage you to upload the image of the article you need the cover for — this ensures the cover is designed keeping your requirements in mind and also increases the possibility of us noticing any discrepancies in the measurements.
We understand that measuring the product may seem daunting at first. A 'How to Measure' guide is provided next to the measurement fields to help you. Our support team is also available 24x7 through our phone and chat helplines in case you need assistance.
To determine the error, please email us a few pictures of the Christmas Tree with and without the cover. Also include a picture of the tree showing the edge-to-edge measurements with a tape measure. You can send these to our Quality team at [email protected] who can look into this and advise you what went wrong.
We had an odd sized set of outdoor coffee tables and the cover we received was perfect size and VERY nice quality!
I'm very happy with the product and how fast I received it. Very good quality, sturdy and heavy. Will definitely buy again
My outdoor furniture looked terrible. We tried everything to clean those cushions. The decision to cover them with these custom made covers ways the best decision ever! They came quickly, fit perfectly, and make our furniture look new again! Love it.
Quality was really good. I didn't realize they were made in India though. Took about 5-6 weeks to receive after ordering.
Hello Kevin. Thank you for your feedback. We are glad you like your custom cushion covers!
Your order was placed on 30 December with Standard Ground shipping for delivery by 29 January. Per the FedEx tracking page it was delivered on 29 January. Note that we also offer faster turnaround options - Express and Priority. You can choose the desired turnaround based on the cost and delivery date displayed next to each option.
The location of our current production unit (India) is mentioned in our FAQ section as well as our Terms of Use.
We look forward to delighting you again with your next order. If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helplines.
The material/fabric used for my cover was better than expected. I will use the cover on my grinding/sharpening machine, to keep saw dust and debris off when not in use. The web tools and commutation for making this custom sized cover was also very good. This was also my first business with coverandall an I will use them again in the future.
After I order back in October 2020 and calling every month being promised that it will arrive in a couple of weeks only when I told them that I will cancel my order it was ready and shipped in 3 days.
Hello Paul. Thank you for your rating and feedback.
Please accept our sincere apologies for the delays on your order. We understand and regret the frustration this must have caused.
Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We thank you for bearing with us and giving us the opportunity to delight you with our product. If you have additional comments, questions or suggestions, please feel welcome to write to us at [email protected].
They responded by email and phone to double check measurements on odd-shaped custom fire pit cover. Nailed it, and beautiful, sturdy cover was delivered during pandemic.
I reported that the cover was too small and was told it was my error however the cover had a slight size difference that made it not able to fit the counter properly
Very easy to put on my cushions. They look so much better! Much cheaper than buying new cushions.
It was too tight at the bottom where the Elastic was so we trimmed it off. Otherwise, Works great now.
Hello Chris. Thank you for reviewing your Coversandall experience. We are glad you like your custom fire column cover.
The elastic is tight to ensure your cover stays on securely even in strong winds. We apologize if this has inconvenienced you however it will loosen a bit in time. If you need any assistance, please feel welcome to contact us at [email protected].
Great product so far. Let's see how it holds up to Texas weather.
Difficult to communicate with. Didn't confirm the final information and shipping requirement. Rather poor fit.
Hello Barbara. Please accept our apologies for any difficulties you faced while communicating with us. While we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team.
With regard to your cover, if you feel we have made an error, please raise a ticket by signing into your Coversandall account or by sending us an email at [email protected]. Don't forget to attach pictures clearly demonstrating the error. We are committed to replacing any cover that has not been fabricated as ordered.
Great fit fit for our new curved outdoor sectional.
Easy to follow instructions to measure.
Delivery came sooner than promised.
I was happy to find a place to make a custom cover for our custom fire pit. We received the cover in just a few weeks and it fit like a glove!
We had to customize the cover we bought from one of their standards. Communication was great and the end product looks perfect.
First of all, the product is great. They are heavy duty, made well, and look great. Delivery of the product was 3 months past the scheduled date. Communication with the company is disappointing. They don't tell the truth. They tell you your items are in quality control or they are in line for shipping when the reality is they haven't even begun making them because they didn't have the materials due to supply chain issues and the pandemic. I'd rather be told the truth and given a realistic time frame for delivery than be lied to. When I received my package, one item was missing. I called and was told it would be shipped right away. Two weeks later when I checked back, I was told I needed to file a report. Again, a failure of reliable communication. Once I filed the report I received my missing item quickly. However, from a promised date of October 13,2020 to a completion date of February 24,2021 my experience with the company was fraught with frustration. Ignoring all of that and just considering the product itself, I am happy with what I received.
Hello Jane. We appreciate your candid feedback.
Please accept our sincere apologies for the delays on your order. We certainly understand the frustration this must have caused. Per your conversation with our support team, we have issued a 10% refund on the order value.
Please be assured we never lie to our customers. From our internal notes we see that our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We also apologize for the missing curtain. Regrettably, we are unable to locate any phone call about this concern from your registered number before 8 February. As you are aware, a replacement was issued immediately. We are firmly committed to correcting any error on your order once it is clearly established.
Once again, we are deeply apologetic for the frustration we caused and also equally grateful that you hung in there and gave us the opportunity to delight you with our products. If you have additional comments, questions or suggestions, please feel welcome to write to us at [email protected]
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Larry. Thank you for your rating and feedback. Please accept our sincere apologies for the delays on your order. We understand and regret the frustration this must have caused.
Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We thank you for bearing with us and giving us the opportunity to delight you with our product. If you have additional comments, questions or suggestions, please feel welcome to write to us at [email protected].