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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,062
shipping
342
quality
21,525
This company responds to reviews on average within 0 days

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51,451 reviews

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New York
1 review
0 helpful votes
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Go to for custom covers and curtains
December 26, 2024

The website is easy to navigate, and the materials are as advertised. Covers & All confirmed the order before final construction and delivered it before the estimated time of arrival.

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey David! Thank you for your feedback! We’re glad to hear that you found our website easy to navigate and that the materials met your expectations. We’re also happy that we could confirm your order before construction and deliver it ahead of schedule. We appreciate your trust in us and look forward to serving you again for your future custom cover and curtain needs!

Michigan
1 review
0 helpful votes
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Good
December 26, 2024

Very good. Had what I needed at the price I was willing to pay.

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Malissa! Thank you for your review! We’re glad to hear that you found what you needed at a price that worked for you. Your satisfaction is important to us, and we’re happy we could meet your expectations. We look forward to serving you again in the future!

California
1 review
0 helpful votes
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High quality product made with care.
December 26, 2024

High quality; there was some back and forth on dimensions - but we were aware of the importance for accuracy. Staff was very courteous. We really like the end result - Thank you!

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Rajesh! Thank you for your kind words! We’re thrilled to hear that you’re happy with the high-quality product and the end result. We understand that getting the dimensions just right is important, and we’re glad our team could assist you through the process with care and courtesy. Your satisfaction is our top priority, and we truly appreciate your trust in us. Thank you again, and we look forward to serving you in the future!

Indiana
1 review
0 helpful votes
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Looks great!
December 26, 2024

The new covers look just great & fit as ordered! Very happy with our purchase! Came very quickly as well!

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Nancy! Thank you for sharing your experience! We’re so glad to hear that the new covers look great, fit perfectly, and arrived quickly. It’s wonderful to know you’re happy with your purchase. We appreciate your business and look forward to serving you again in the future!

New York
1 review
0 helpful votes
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Couch cover
December 26, 2024
Updated review

Perfect fit. Amazing product. I love my outdoor sectional cover. It fits perfect and is going to help preserve my product. Great company to work with in all aspects of the process.

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Alisa! Thank you for your kind words! We’re thrilled to hear that your outdoor sectional cover fits perfectly and that it will help preserve your furniture. It’s great to know that you had a positive experience working with us throughout the entire process. We appreciate your feedback and look forward to assisting you again in the future!


Cushion Covers
June 13, 2024
Previous review

My covers exceeded my expectations and to top it off shipping was fast too... I will definitely be back!

Date of experience: June 3, 2024
Arizona
1 review
0 helpful votes
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The discount code given did not work. When I called, no one answered. When I put in my credit card info it went to "Klarma" who then tried to set me up with an account I did not want. Not a good experience when trying to purchase a grill cover.

Date of experience: January 12, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hi Carol! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

California
1 review
0 helpful votes
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Easy to order
December 26, 2024

Experience was good, easy to order, came pretty quickly for being a custom order

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jessica! We are delighted to hear that you are pleased with our product, service and ordering experience. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
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Black rectangle cover
December 26, 2024

I was hesitant to order online because I thought the size wouldn't be right. I am very happy that I ended up ordering after all. It turned out to be a perfect fit and is a durable material. Very happy!

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Heidi! Thank you for sharing your experience! We’re delighted to hear that the black rectangle cover turned out to be a perfect fit and that you’re pleased with the durable material. We understand the hesitation of ordering online, and we’re so glad you gave us a chance. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Illinois
1 review
0 helpful votes
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Vinyl curtains
December 26, 2024

We got it real quick, but have not had a chance to check it out yet.

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Nick! Thank you for sharing your experience! We’re glad to hear your vinyl curtains arrived quickly. When you get the chance to check them out, we hope they meet your expectations. If you have any questions or need assistance, feel free to reach out—we’re here to help!

Arizona
1 review
0 helpful votes
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The quality and customer service was outstanding
December 26, 2024
Updated review

I had a very unique design I needed. The gal walked me through the note making when I ordered. I received a mock up. And the end product was exactly what I wanted. The quality was outstanding. Next year I will have to check out Covers & All for sunshades for my garden.

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Janice! Thank you so much for your kind words! We’re thrilled to hear that you were happy with both the customer service and the quality of your unique design. It’s great to know that the mock-up process and final product met your expectations. We look forward to helping you with your sunshades for your garden next year!


Haytarp
November 27, 2024
Previous review

The quality of the tarp is outstanding. I goofed on indicating how I wanted the grommets placed. I guess I will have to install the grommets along the top and bottom. It was not the fault of Covers & All. I certainly will order another tarp but will be careful to indicate grommet spacing on that order. Also, the customer service representatives were very courteous and got back to me very quickly.

Date of experience: November 17, 2024
Florida
1 review
0 helpful votes
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Great communication
December 26, 2024

I was constantly kept up to date with the process from start to finish.

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Heidi! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Arizona
1 review
0 helpful votes
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Good service and follow up
December 26, 2024

Product arrived on time and fit to specifications. Good combination from vendor.

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Jay, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

GB
2 reviews
0 helpful votes
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Satisfactory so far
December 26, 2024

Delivery on time have not used the cover as yet-- will be interested to know how the lifetime guarantee works

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your review! We’re glad to hear that the delivery was on time and hope the cover exceeds your expectations once you put it to use. Regarding the lifetime guarantee, it is designed to ensure your peace of mind. If you encounter any issues with the cover within the terms of the guarantee, please don’t hesitate to reach out to us. Our team will be happy to assist you with the process. If you have any questions or need further clarification, feel free to get in touch anytime.

North Carolina
1 review
0 helpful votes
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Easy to order and work with
December 26, 2024

Always a pleasure working with the design team they have always met my needs

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Rick! Thank you for your wonderful feedback! We're so glad to hear that working with our design team has been a positive experience for you. It’s our goal to always meet your needs, and we truly appreciate your continued trust in us. We look forward to assisting you again soon!

Massachusetts
1 review
0 helpful votes
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First rate service
December 26, 2024
Updated review

I wasn't sure of what I needed to ensure water did not pool on my covered table. I contacted support and explained what it was that I wanted to accomplish. They immediately responded back with the product that I needed - Air Bags. They even included a link to the item.

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Charline, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!


Website was easy to use and the support staff was very helpful.

Date of experience: November 12, 2024
New York
1 review
0 helpful votes
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Excellent Chiminea cover
December 26, 2024

The team made sure the measurements were correct and all the work paid off. The Chiminea cover fits perfectly and will last for many years to come. Excellent quality material. Thank you Cover & All and have a happy holiday.

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Eva! Thank you for taking the time to share your positive experience! We’re thrilled to hear that the Chimenea cover fits perfectly and meets your expectations for quality and durability. Ensuring precise measurements is something we take pride in, and it’s great to know it paid off for you. We’re confident your cover will last for many years, providing reliable protection. Thank you once again for choosing us. We wish you a happy holiday season as well!

Ohio
1 review
0 helpful votes
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Thanks!
December 26, 2024

Was impressed with the customization for the low price! Quality work too. Would definitely order again.

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Alex! Thank you for your wonderful feedback! We’re delighted to hear you were impressed with the customization, quality, and value we provide. It’s always our goal to deliver exceptional products at the best price. We look forward to serving you again in the future and helping with your next order.

Illinois
1 review
0 helpful votes
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Delivery and service was well informed, prompt, and professional

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Mark! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Arizona
1 review
0 helpful votes
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Quality Product
December 26, 2024

The review I gave above is the same for my overall experience. There was no problem with the production of this special order cover. Well made, color choice was good and customer online service was fine. I would recommend to anyone in need of a cover for an unusual item to not hesitate and go with Covers and All. I am sure you will be pleased.

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Sally! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Perfect fit
December 26, 2024

Easy website ordering and fast delivery options. Totally worth the price and convenience

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Milton! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!