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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,065
shipping
342
quality
21,524
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51,451 reviews

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Texas
1 review
0 helpful votes
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Worked nicely
March 1, 2021

The product was not as privacy as we expected but it will do. Thank you for working with us to get a replacement on our first order that didn't work out.

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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My new covers from Covers & All
March 1, 2021

Covers & All rocks when it comes to outdoor furniture covers. I ordered (5) different size covers, and they all fit perfectly. The Cover Max material is really durable and waterproof. I have already put my covers through mother natures test. A few weeks back we had 70 MPH winds for two days, and a bunch of hard rain. The covers handled it perfect. I tightened up the straps on each corner and the covers stayed right in place. Thank you Covers & All for great covers. You guys rock!

Thank you, Mike Ester
Huntington Beach, Calif.

Date of experience: March 1, 2021
Washington
1 review
0 helpful votes
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I ordered a cover for an uncovered outdoor kitchen unit that is unprotected from the Pacific Northwest elements to match one I previously ordered for a tabletop fire pit. Both are sturdy, stand up beautifully to the almost-constant wetness, and look good for what they are. I'm thinking about ordering another cover for our barbecue to replace the flimsy one it came with. Great quality!

Date of experience: March 1, 2021
California
2 reviews
0 helpful votes
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Great covers I love it
March 1, 2021

Great covers I love it! Just as they describe it if I have to buy more covers I will choose coverall store I recommend it whoever wants to buy it they're great quality me and my husband loves it thank you again

Date of experience: March 1, 2021
New Jersey
1 review
0 helpful votes
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TERRIBLY LATE.
March 26, 2021

ORDER WAS LATE BY OVER 2 MONTHS.
I had to call every week for a month to finally get it delivered.

EXTREMELY DISAPPOINTING AND FRUSTRATING EXPERIENCE.

Date of experience: March 1, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Hau. Please accept our sincere apologies for the delay on your order. We certainly understand the frustration this must have caused. Per your conversation with our support team, we have already refunded 25% of the product cost.

Our support team did put in an expedite request each time you contacted us. All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are ongoing, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments, you are very welcome to write to us at [email protected].

Florida
2 reviews
0 helpful votes
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Great Outside TV Cover
March 1, 2021

The cover I ordered was for a wall mounted television located on a patio next to a pool. The cover was made an delivered in an appropriate timeframe and fits the television perfectly. The fabric seems very durable so far. The only comment i could possibly make, is that maybe a small pouch could be incorporated into the cover somehow for an average sized remote control, this would alleviate having to store the remote in another location.

Date of experience: March 1, 2021
South Carolina
1 review
0 helpful votes
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Cushion cover
March 28, 2021

I was disappointed the cushion did not come with the foam filler. I will now have to buy one separately. Otherwise the workmanship looks good.

Date of experience: March 1, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Paul. Thank you for the rating and feedback.

We are sorry to note your disappointment. However, we have worked hard to make the order process as transparent as possible. The product page clearly states:

"We only offer the cover. The insert/cushion pad is not included."

If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline. We appreciate the opportunity to work with you. Thank you for choosing Coversandall.

California
1 review
0 helpful votes
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As expected
March 1, 2021

Cover came in on time and was as expected. Material was good and fit perfectly.

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Cool Covers
March 1, 2021

I love the quality of the covers and they fit perfectly. Especially the image I had printed on the one.

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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GREAT
March 1, 2021

LOVE the covers. They were perfectly created for my furniture

Date of experience: March 1, 2021
Texas
1 review
0 helpful votes
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Outdoor kitchen covers
March 1, 2021

The covers fit perfectly and delivery time was excellent.

Date of experience: March 1, 2021
Hawaii
1 review
0 helpful votes
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Perfect fit
March 1, 2021

Easy ordering process and very happy with the product, fits perfectly.

Date of experience: March 1, 2021
Michigan
1 review
0 helpful votes
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I'm Liking Covers and All
March 1, 2021

I'm satisfied with the products that I have ordered thus far. My only dislike is that it takes about 6 weeks from the order date until I receive My order. I feel this is a bit excess and would certainly like to see this period of 6 weeks reduced significantly.

Date of experience: March 1, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Rubin. Thank you for your rating and feedback. We are glad you like your custom covers.

Please accept our sincere apologies for the two-week delay on your order. This is certainly not our usual turnaround. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

Thank you for bearing with us and giving us the opportunity to delight you with our product. We look forward to delighting you again with your next order!

Pennsylvania
1 review
0 helpful votes
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Outdoor Bar Cover
March 1, 2021

I had a great experience. The details on the website for placing and measuring the item to be covered were excellent. Customer service was excellent as well. Particularly the feedback to confirm the measurement and speaking to a live person was valuable. When I received my cover, I was really surprised but very pleased with the quality of the cover. The experience and cover exceeded my expectations. In fact, I've been telling my family and friends about the company.
Thank you.

Date of experience: March 1, 2021
Colorado
1 review
0 helpful votes
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Fabulous!
March 1, 2021

It is beautiful and fits my large patio table like a glove. Great fabric too!

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Covers and All
March 1, 2021

Ordered online with ease. Took longer than expected, but it was expected due to COVID.
Customer service was helpful. Great quality. Happy with my purchase.

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Custom outdoor coffee table
March 1, 2021

I am beyond satisfied with my order! I would definitely purchase again A+

Date of experience: March 1, 2021
Ohio
1 review
0 helpful votes
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Great experience!
March 1, 2021

Great experience, quick shipping and quality product!

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Excellent product, efficient and customer friendly order process

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Firepit Cover
March 1, 2021

The firepit cover is made of a thick material which should last a long time and it was a perfect fit

Date of experience: March 1, 2021