Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Covers & All USA

Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
See all photos
How would you rate Covers & All USA?
grey stargrey stargrey stargrey stargrey star

Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,066
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow KYLE F.
Unfollow KYLE F.
Share Review
Report Review

Great service.
March 2, 2021

We had a unique cover for a small generator that I wanted to have manufactured. I really did not know what could be done but these folks went above and beyond the call of duty to care of my needs. I have bought several covers from these folks and will continue to do so in the future. Thanks once again.

Date of experience: March 2, 2021
California
1 review
0 helpful votes
Follow Tim H.
Unfollow Tim H.
Share Review
Report Review

Clear 9'x12' custom tarp
March 28, 2021

It took three or four months to get it but it was what I ordered.

Date of experience: March 2, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Tim. Please accept our sincere apologies for the delay on your order. We certainly understand the frustration this must have caused. Per your conversation with our support team, we have refunded the shipping charges plus 15% of the order value due to this inconvenience.

All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

We thank you for bearing with us and giving us the opportunity to delight you with our product. If you have additional comments, questions or suggestions, please feel welcome to write to us at [email protected].

Ohio
1 review
0 helpful votes
Follow Paul K.
Unfollow Paul K.
Share Review
Report Review

Great cover, well made and perfect fit. This is perfect for my Breeo smokeless fire pit. Seems like it will last a while and I am very pleased with how quickly it was made, shipped, and delivered! Thanks!

Date of experience: March 2, 2021
New Jersey
1 review
0 helpful votes
Follow Lauren H.
Unfollow Lauren H.
Share Review
Report Review

I needed a cover for an awkwardly shaped firewood shelf stored outdoors. I wanted something to block precipitation but allow for drying. The cover exceeds my expectations in quality and craftsmanship. It was well worth the time. The cost of the cover was significantly less than what I was finding online for a suboptimal fit.

Date of experience: March 2, 2021
Virginia
1 review
0 helpful votes
Follow Chris I.
Unfollow Chris I.
Share Review
Report Review

Quality Product
March 2, 2021

My custom chimney cover was a simple design and was delivered on time matching the specs I provided. Fits like a glove and made of quality materials. It's standing up to a very wet early 2021. Would recommend this product.

Date of experience: March 2, 2021
Florida
1 review
0 helpful votes
Follow Vinny T.
Unfollow Vinny T.
Share Review
Report Review

Just what we needed
March 2, 2021

Even with the delay in getting our clear vinyl for our deck we are happy. It has helped us enjoy our deck even more.

Date of experience: March 2, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Vincent. Thank you for the rating and feedback. We are glad you like your custom outdoor vinyl curtain.

Please accept our sincere apologies for the delay on your order. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

Thank you for bearing with us and giving us the opportunity to delight you with our product. We look forward to delighting you again with your next order!

Missouri
1 review
0 helpful votes
Follow Tyler J.
Unfollow Tyler J.
Share Review
Report Review

Custom? NOT
March 26, 2021

I ordered 8 clear vinyl panels for my back porch screens... not one fits. Sizing was all over the place. Some smaller and some larger. They say allow 1-2" larger than the size ordered. BS! Some were even smaller than what I ordered. One was even 11" bigger. Ridiculous. I was completely ill-advised by the on-line chat person when I inquired before I ordered. They are not refunding me. Will never order from them. Huge rip-off.

Date of experience: March 1, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Maggie. We are truly sorry to learn that you are dissatisfied with your purchase and that our support has not met your expectations.

We have checked the pre-order chat conversation you had with us; the associate has provided you correct information. We are happy to forward you the chat transcript so that you can point towards the information you feel is incorrect.

We ship hundreds of handcrafted products each day, and admittedly sometimes we make a mistake. However, we are committed to making it right when given the opportunity. Our support team has not refused a replacement. In both our responses, we have requested pictures of the product clearly showing the incorrect size. This is a standard and reasonable request. Regrettably we have not received a response from you after our last email dated 19 February.

Please be assured that once the requested pictures are received, we will be happy to investigate this get back to you with a resolution.

California
1 review
0 helpful votes
Follow William Z.
Unfollow William Z.
Share Review
Report Review

Very happy!
March 2, 2021

Some confusion because you're dealing with people in India where the manufacturing is done, but once my curtain design was understood all was great. I will definitely use Covers and All again though. Final product was great!

Date of experience: March 1, 2021
Virginia
1 review
0 helpful votes
Follow Peter X.
Unfollow Peter X.
Share Review
Report Review

Outstanding results!
March 2, 2021

From start to delivery, this has been one of the best engagements I have had buying anything. This company is all it claims to be and more! Outstanding interactions, service and products.

Date of experience: March 1, 2021
Oregon
1 review
0 helpful votes
Follow Ellen F.
Unfollow Ellen F.
Share Review
Report Review

Long wait, but worth it
March 28, 2021

Commerce in the days of Covid... we ordered a custom panel long long ago, like 3 months. Got the wrong item, which we were told to keep. Finally got just what we wanted. It's well made and perfect for our space.

Date of experience: March 1, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Ellen. Thank you for your rating and feedback. Please accept our sincere apologies for the delays on your order. We understand and regret the frustration this must have caused.

All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

We also apologize for erroneously shipping someone else's order after the long wait. We ship hundreds of orders each day and admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity.

We thank you for bearing with us and giving us the opportunity to delight you with our product. If you have additional comments, questions or suggestions, please feel welcome to write to us at [email protected].

Florida
2 reviews
0 helpful votes
Follow Diana Q.
Unfollow Diana Q.
Share Review
Report Review

Generator cover
March 28, 2021

Not happy with how the cover drags all over the floor but needed this size to cover top of generator.

Date of experience: March 1, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello John. We are sorry to note your disappointment.

We offer fully customized covers and handcraft each cover by closely following the measurements and instructions provided. As mentioned on the product page, we add 1" to 2" leeway on the given width/depth for ease of use. You always have the option of ordering the cover a few inches shorter to prevent it from touching the floor.

If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline. We appreciate the opportunity to work with you. Thank you for choosing Coversandall.

California
1 review
0 helpful votes
Follow Michelle Z.
Unfollow Michelle Z.
Share Review
Report Review

Very happy with purchase!
March 2, 2021

So happy with what we received for the quality and price. I over measured but the rep told me I shouldn't however it still looks great. I will be using you again in the future instead of trying to find covers that fit that are already made. Thank you!

Date of experience: March 1, 2021
New Jersey
1 review
0 helpful votes
Follow mark I.
Unfollow mark I.
Share Review
Report Review

Bird cage cover
March 2, 2021

When the cover arrived it was a perfect fit, for my bird cage. The cover was well made, and just what I ordered.

Date of experience: March 1, 2021
West Virginia
1 review
0 helpful votes
Follow Charles W.
Unfollow Charles W.
Share Review
Report Review

Great service
March 2, 2021

Great service and the cover that I ordered fits perfectly

Date of experience: March 1, 2021
Missouri
1 review
0 helpful votes
Follow Le T.
Unfollow Le T.
Share Review
Report Review

Quality patio furniture covers!
March 2, 2021

I had ordered patio furnitures covers for my wicker sofa sectional. The order came in fairly fast however a couple of my bolster pillows were incorrectly made. Also the free storage bag was not shipped. After going back and forth via emails with no solutions, Ronald Christian called me and discussed through the issues. I sent him the dimensions and he got my bolster pillows remade and shipped at no charge. He also shipped the storage bag to me. Thank you for all your help Ronald!

Date of experience: March 1, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Brenda. Thank you for the feedback and for acknowledging our service efforts.

We apologize for the error on your original order. We ship hundreds of products each day, and admittedly sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity.

We are glad that the replacements are to your satisfaction!

Thank you for your patience and understanding while we worked to resolve this for you. If you need further assistance, please do not hesitate to write back to us at [email protected]

California
1 review
0 helpful votes
Follow Anita Y.
Unfollow Anita Y.
Share Review
Report Review

Wrong size. I'm going to order another one because it didn't fit. Can I send this one back to you and maybe you can reuse the material. I hate to waste or throw out the material? Then I'll reorder the right size.
Please advise
Anita Ortiz

Date of experience: March 1, 2021
California
1 review
0 helpful votes
Follow Floyd I.
Unfollow Floyd I.
Share Review
Report Review

Seems like good quality
March 2, 2021

Easy to order. Fast delivery. I really like the translucent feature. I have high hopes that this will be the quality product that I think it is.

Date of experience: March 1, 2021
New York
1 review
0 helpful votes
Follow Christopher O.
Unfollow Christopher O.
Share Review
Report Review

All worked well thanks
March 2, 2021

Getting custom covers was easy fairly quick and convenient

Date of experience: March 1, 2021
Kentucky
1 review
0 helpful votes
Follow JoAnn N.
Unfollow JoAnn N.
Share Review
Report Review

Good Quality
March 2, 2021

It didn't fit but not their fault - I used the manufacturer's dimensions for a dump bed on a Polaris Ranger 570 but once I tried to put it on - it was no where close to fitting. I had the cover for over a month but we had so much snow that filled the dump bed prior - I didn't get a chance to try it until March 1st... I would definitely recommend this company because the quality of the cover was so good. I will find another use for it.

Date of experience: March 1, 2021
Indiana
1 review
0 helpful votes
Follow Jacquie M.
Unfollow Jacquie M.
Share Review
Report Review

Very pleased
March 1, 2021

We had a smoker cover made for our son's outdoor kitchen. It was very nice and all of the details were made nicely.

Date of experience: March 1, 2021