Covers & All USAReviews 26,056

Hello Cheryl. Please accept our sincere apologies for the delay in your order.

Your order was placed on 8 December for delivery by 11 January. Our custom covers are all handmade and go through various stages within production. To keep you informed of the progress, the system automatically calculates the estimated delivery date and notifies you when a significant change occurs. Thus, you received the new delivery date of 13 January and later 25 January. Regardless of the date shown, our goal is to dispatch every order as quickly as possible. Per the FedEx tracking page your order was delivered on 22 January as opposed to the original delivery date of 11 January.

Regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments, you are very welcome to write to us at [email protected].

Hello Mark. We are so sorry to hear that!

We handcraft each cover by meticulously following the measurements and instructions you provide us. As mentioned on the product page, we also encourage you to upload the image of the article you need the cover for — this ensures the cover is designed keeping your requirements in mind and also increases the possibility of us noticing any discrepancies in the measurements.

To determine the error, please email us a few pictures of the table chair set with and without the cover. Also include a picture of the full set showing the edge-to-edge measurements with a tape measure. You can send these to our Quality team at [email protected].

Hello Gary. We are sorry to learn that our support has not met your expectations. Upon reviewing your communication with our Quality team we do not see a single instance where a replacement was denied.

We understand your concern is that you ordered curtains with the height as 78" but received larger ones. The product page clearly states "The final length of curtain will be additional 4" long from bottom and 3" from the top".

Since you claimed that a chat associate advised you to enter 78", we checked our records but found no such chat conversation with either of your email addresses. At this point too, we did not refuse to assist you.

Since per our understanding we were still communicating with you to arrive at a conclusion, we refrained from contesting your PayPal claim - instead we politely requested you to withdraw the dispute as we never refused a replacement and were still trying to resolve this for you.

Lastly, our associate said "Gary, We are ready to offer a replacement. However, the only thing we backed up on is the sizes." - this has no reference to backordering, it simply means we are trying to finalize the exact size you want.

We hope this information clarifies the situation. If you have additional questions, please feel welcome to write to us at [email protected].

Hello Jody. Thank you for the rating and feedback. We are glad you like your custom outdoor vinyl curtains.

Please accept our sincere apologies for the delay on your order. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

Thank you for bearing with us and giving us the opportunity to delight you with our product. We look forward to delighting you again with your next order!

Hello Grant. We are sorry to note your disappointment.

The location of our current production unit (India) is mentioned in our FAQ section. It is also freely disclosed when inquired, though we have learned that it is not relevant to our customers as long as they receive a high quality product. There is no 'China' label on our products.

Each cover is handcrafted by meticulously following the measurements and instructions you provide with the order. We do not offer a refund or replacement unless we have made an error in fabricating the cover.

If you have additional comments or questions, please feel welcome to write to us at [email protected]

Hello Graham. Thank you for the rating and feedback.

Please accept our sincere apologies for the delays on your order. We certainly understand the frustration this must have caused especially after each unmet date.

We assure you that we never lie to our customers. From our internal notes we see that our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

We thank you for bearing with us and giving us the opportunity to delight you with our product. If you have additional comments, questions or suggestions, please feel welcome to write to us at [email protected].