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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,072
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Florida
1 review
0 helpful votes
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Worth the wait.
March 4, 2021

Very good customer service follow up. Custom cover for my out door water softener was tricky because of the size and how far in the ground it went and I want to lock it down with a lock so they installed grommets for me and I was worried about mold so they put vents in as well yet still protected and also put in a separate zipper I requested for just the salt cover and tank that I could lock as well. Lots of details. Lots of measurements more than once and they paid attention to detail. Got it correct a perfect quality cover with a custom size.

Date of experience: March 4, 2021
Florida
1 review
0 helpful votes
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Air Hockey Table cover
March 4, 2021

Extremely easy to order, very specific instructions on what size, professional customer service

Date of experience: March 4, 2021
California
1 review
0 helpful votes
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Outdoor patio sectional cover
April 5, 2021

We ordered a cover for a 10'x7' out door sectional sofa - the product fit perfectly and is very well made. It comes with handle to. Aid installation and ventilation to allow air flow. Very happy with the cover.

Date of experience: March 4, 2021
California
1 review
0 helpful votes
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Outdoor chair covers
March 4, 2021

Easy ordering, great customer service and arrived on time. The quality is excellent and as expected. We love that our chairs are protected from the elements!

Date of experience: March 4, 2021
California
3 reviews
0 helpful votes
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Quality cover
March 4, 2021

Easy to order and cover is of great quality. Only problem is that it doesnt fit properly-most likely due to me measuring my treadmill inaccurately. Aside from that, it is covered and well protected.

Date of experience: March 4, 2021
Virginia
1 review
0 helpful votes
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Great quality cover
March 4, 2021

The cover they sent me was a great cover excellent quality, the only part I wish they would have improved was including a flap to cover under the side vent so the unit would be better insulated.

Date of experience: March 4, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello James. Thank you for the rating and feedback. We are glad you like your custom swamp cooler cover.

Our covers are designed to provide weather protection to your equipment and are only meant to be used when the device is not operational. The air vents facilitate ventilation and prevent mildew; closing them with a flag would defeat their purpose.

We hope you find this information helpful. If you have additional comments or questions, please feel welcome to write to us at [email protected]

Texas
1 review
0 helpful votes
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Great Product
March 4, 2021

Easy to order, great material, well made and fits just like it should.

Date of experience: March 4, 2021
California
1 review
0 helpful votes
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NOT BAD!
March 4, 2021

Pretty good service. Took a little longer than expected.

Date of experience: March 4, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Michael. Thank you for the rating and feedback. We are glad that you are happy with our service.

Your order was placed on 31 December with Standard Ground shipping for delivery by 25 January. Per the FedEx tracking page, it was delivered two weeks early, on 12 January.

We offer a range of turnaround options - Free Shipping, Standard Ground, Express, and Priority. The quicker delivery options include rush production charges that guarantee your order will be fast tracked and processed ahead of other orders with regular turnaround. You can choose the desired turnaround based on the cost and delivery date displayed next to each option.

Regardless of the shipping method you choose, we aim to dispatch every order as quickly as possible. Often, orders are delivered ahead of schedule (as was your order) though we do not guarantee this.

We trust you are happy with your custom cover. Thank you for choosing Coversandall.

Colorado
1 review
0 helpful votes
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Great service
April 5, 2021

Delivered on time exactly what we needed! Excellent product.

Date of experience: March 4, 2021
Virginia
1 review
0 helpful votes
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A perfect fit
March 4, 2021

I ordered a custom cover for my round sectional deck furniture. Because it was not a straight, rectangular type, there was no option to purchase off-the-shelf covers. I measured exactly as what Coversandall recommended for the custom round sectional and received a perfectly fitting, high quality covers. Very happy with this purchase!

Date of experience: March 4, 2021
Pennsylvania
1 review
0 helpful votes
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I placed my order the first week of January, i expedited shipping and the expected date to receive my order was the end of January. February came and i still didn't have my order so i called and they told me they were still processing. I waited a week a called back and they said they were getting ready to print. It's now March 4th and after multiple email that have not been replied to i still don't have my custom vinyl and have not received a refund as requested

Date of experience: March 4, 2021
Texas
1 review
0 helpful votes
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Green Egg Cover
March 4, 2021

I have a custom built table for my Green Egg and the cover I ordered fit perfectly by using the dimension guide on the website. It was fabricated and shipped very quickly. I highly recommend Covers & All

Date of experience: March 4, 2021
Florida
1 review
0 helpful votes
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My clear covers
March 4, 2021

Absolutely perfect. I found you by accident and put your number in my files. The covers fit perfect. I couldn't be happier with them and your servic.

Date of experience: March 4, 2021
Ohio
1 review
0 helpful votes
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Chair covers
March 4, 2021

Fit perfect, no issues, fast service.
Very pleased, will recommend you to my friends.

Date of experience: March 4, 2021
Arkansas
1 review
0 helpful votes
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Patio sofa cover.
April 5, 2021

The cover was heavy and good quality at a good price. We are very satisfied with the communication they had with us to make sure the cover was a good fit. Wish we had used this company for all our patio furniture.

Date of experience: March 4, 2021
California
2 reviews
0 helpful votes
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Stove cover
March 4, 2021

Covers and all- reached out to me to ensure that my special order size/dimensions were correct before making it- with a 3D rendering that showed me exactly where I had measured incorrectly- and they fixed it for me.
The product is terrific- fits perfectly over my outdoor stove- great protection

We also previously bought a custom made cover for our built in fire pit and fits perfectly and looks really nice as well

Date of experience: March 4, 2021
Texas
1 review
0 helpful votes
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Firepit cover
March 4, 2021

Sent measurements for new my large fire pit to Covers & All. Within a few weeks, they delivered a perfect fit! Terrific, heavy-duty material used, and it's even attractive. The cover handled our recent heavy snow/ice weather without a tear. I couldn't be more satisfied!

Date of experience: March 4, 2021
California
1 review
0 helpful votes
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They said whatever they needed to to have me make a purchase, including telling me I could make a return if needed. When I went to make a return they told me absolutely not. That's the worst feeling as a customer to feel lied to.

Date of experience: March 4, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Andre. We are truly sorry that your experience with us has not been satisfactory.

However, we take note of your email dated 2 February that states "Please assist me in processing a refund for this order as it was not as expected. The craftsmanship is great. However the material is not what we were hoping to receive."

We have worked hard to make the order process as transparent as possible. With this goal in mind the product page does display the details of the material you choose. For your covers the material chosen is Cushion Fab which as listed on the website is "600 Denier melange, PVB Backing Polyester".

We suggest that you order our Free Swatch Kit if you wish to feel each fabric physically before placing your order. The kit can be ordered here: https://www.coversandall.com/swatch-kit.html.

There are no phone conversations with your registered phone number before the order was placed. We have reviewed the conversation you had with an associate 4 days after placing your order, in which the associate explained that we offer a replacement if there is a defect in the cover. We are unable to accept returns in the absence of any defect or error in the product. This is mentioned in our FAQs as well as Terms of Use.

Texas
1 review
0 helpful votes
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Just what I needed
March 4, 2021

Needed a cover for my mixing console. Covers and All created a very nice cover exactly to specification. I'd use them again for certain.

Date of experience: March 4, 2021
California
1 review
0 helpful votes
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High Quality
March 4, 2021

I can tell these covers will last a long time under the extreme heat of our backyard. We've gone through a lot of furniture covers and they normally don't last longer than a few years. These look really solid. Well worth the cost.

Date of experience: March 4, 2021