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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,074
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Illinois
1 review
0 helpful votes
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Window air conditioner covers
March 8, 2021

I am Very satisfied with the quality of the material and the overall fit of the covers great job

Date of experience: March 7, 2021
New Jersey
1 review
0 helpful votes
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Excellent!
March 7, 2021

Excellent customer service and high quality product! Will definitely order from here again and will recommend to others.

Date of experience: March 7, 2021
Ohio
1 review
0 helpful votes
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Great prduct and service
March 7, 2021

Great product fits perfectly and high quality looks great plus protection

Date of experience: March 6, 2021
New Jersey
1 review
0 helpful votes
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I ordered one thing from Covers & All, and now I get junk emails every day from Covers & All and others about Covers & All that will not stop. Never again.

Date of experience: March 6, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Ronald. We are sorry to learn that you do not find our newsletter useful.

Since we run several promotions a month, most customers prefer to receive email notifications about our various products and offers. You would be receiving these emails only if you have signed up for our newsletter. However, each email has an Unsubscribe link which you can use to remove your email address from our mailing list.

If you need any assistance, please do not hesitate to reach us via our 24x7 phone or chat helpline.

Texas
1 review
0 helpful votes
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I highly recommend
April 5, 2021

Better than I expected and at a very reasonable price! Other places wanted to charge me hundreds of dollars and probably wouldn't have done ANY better. Item fit perfectly based off just my measurements. Needless to say, I was impressed

Date of experience: March 6, 2021
California
1 review
0 helpful votes
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Custom fit
March 6, 2021

I had a custom cover made for an unusual mosaic table I made & it fits perfectly. They contacted me to confirm 1 measurement & it's just right. Well made & I think it will last quite a while.

Date of experience: March 6, 2021
Minnesota
1 review
0 helpful votes
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Firepit covers
March 6, 2021

Excellent product. Measurement was perfect for both covers. And color was right

Date of experience: March 6, 2021
New York
1 review
0 helpful votes
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Late but worth it
March 6, 2021

Despite the pandemic and high demand for this product from many businesses we got our enclosure and are very pleased with the quality

Date of experience: March 6, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Kim. Thank you for your rating and feedback. We are glad you like your clear vinyl tarps.

Please accept our sincere apologies for the delay on your order. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

We thank you for bearing with us and giving us the opportunity to delight you with our product. If you have additional comments, questions or suggestions, please feel welcome to write to us at [email protected].

California
1 review
0 helpful votes
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No response to return
March 26, 2021

There was nothing wrong with the product except it did not fit my table. I have tried to contact them many times for a return and have gotten no response.

Date of experience: March 5, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Jeanne. We are sorry to learn that your round table top cover did not turn out as expected.

Regrettably, since each cover is handmade according to the measurements and specifications selected on the order, we do not accept returns or offer a refund in the absence of any error or defect in the product.

Our Quality team did respond to you within 24 hours; per your last email our response was in your spam folder.

If you have additional comments or questions, please feel welcome to write back.

California
1 review
0 helpful votes
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Easy to measure and upload the photos on the covers and all website, high quality product and fits great, easy to take on and off and now my grille and top stay clean

Date of experience: March 5, 2021
Arizona
1 review
0 helpful votes
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Strong and fits well
March 5, 2021

I needed to cover my fountain this year. I am so glad that I purchased a cover from you for it. Although it was bigger than I expected it covers the fountain well.
Thanks for a great product.

Date of experience: March 5, 2021
Missouri
1 review
0 helpful votes
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Fire pit cover
March 5, 2021

Excellent product, prompt delivery. Will use for future needs.

Date of experience: March 5, 2021
Hawaii
1 review
0 helpful votes
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Great custom adaptation
March 5, 2021

Covers & All worked with me patiently to craft a custom outside water heater cover that would fit in a corner. The material and grommets are strong. This will protect my water heater from rust for years.

Date of experience: March 4, 2021
Banner B. — Covers & All USA Rep
over a year old

Thanks for the appreciation and your benign words Suzanne! We are greatly pleased to note your satisfaction with the purchase. Thanks again for believing in our abilities and providing us with the opportunity to have this done for you :)

California
1 review
0 helpful votes
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Great cover
March 5, 2021

Very good communication and timely delivery. Would definitely recommend!

Date of experience: March 4, 2021
Georgia
2 reviews
0 helpful votes
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Cover was made to my specifications and of a quality fabric. Received on time per original delivery date. Could not be happier with my cushion cover.

Date of experience: March 4, 2021
Texas
1 review
0 helpful votes
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Great product
April 5, 2021

The staff was very helpful. They walked me through the ordering process and kept me well informed. I would definitely order from them again.

Date of experience: March 4, 2021
Indiana
1 review
0 helpful votes
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Worst tarp
March 26, 2021

Took forever to get had to call to where there where at took about 5 weeks to get spent alot of money tarps tire up with in 1 month I used to block wind on my cover back porch them tarps are to hard and crack I was ripped off

Date of experience: March 4, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Brian. We are sorry to note your disappointment.

Your order was placed on 2 December with Free Shipping for delivery by 28 December. Please accept our apologies for shipping your order a week late. All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date.

For material issues, can you please write to us at [email protected] with a detailed description of your concern? Please also attach relevant pictures clearly showing the problem. Our Quality team will gladly look into this for you and assist you with an appropriate resolution.

Louisiana
1 review
0 helpful votes
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Custom cover A+
April 5, 2021

Easy process for design on custom cover for outboard motors. Fast shipping and high quality material.

Date of experience: March 4, 2021
Delaware
1 review
0 helpful votes
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Generator cover
March 4, 2021

This is the second cover I have purchased. The first was a firepit cover. I am pleased with the quality and price of both items.

Date of experience: March 4, 2021
California
1 review
0 helpful votes
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Outdoor round table cover
March 4, 2021

Very satisfied with the outdoor round table cover and service!

Date of experience: March 4, 2021