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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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New York
1 review
0 helpful votes
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Excellent product and service!
December 25, 2024
Updated review

Ordered a custom shape cover and very pleased with the quality and fit.

Date of experience: December 15, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Joan! We are delighted to hear that you are pleased with our product quality and fit. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


For some reason i was unable to log in even though...
November 21, 2024
Previous review

For some reason i was unable to log in even though i had previously ordered the swatch kit

Date of experience: November 11, 2024
North Carolina
1 review
0 helpful votes
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Thank you
December 25, 2024

Could not be happier with my experience. That is until you insisted on these fifty words. This is a waist of my time. More words are not always better. Suggest this is why your reviews are not plentiful nor are they sincere.

Date of experience: December 15, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Marsha! Thank you for your feedback, and we truly appreciate your kind words about your experience. We're sorry to hear that the review process was frustrating. We aim to make it as easy and efficient as possible, and your input helps us improve. If you have any other thoughts or suggestions, feel free to reach out. We value your time and strive to ensure a better experience.

Canada
1 review
0 helpful votes
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Impressive quality
December 25, 2024

First impression was the quality of cover material. A great fit, with a durable look

Date of experience: December 15, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Rich! Thank you for sharing your experience with us! We're thrilled to hear that the quality of the cover material impressed you, and that it fits perfectly. We take great pride in providing durable products, and your feedback reassures us we're on the right track. If you need any further assistance, don't hesitate to reach out!

Louisiana
1 review
0 helpful votes
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Happy in LaPlace
December 25, 2024

Very easy to measure and order and very timely. I would definitely order again from this company.

Date of experience: December 15, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kurt! Thank you for your feedback! We're thrilled to hear that the measuring and ordering process was easy for you, and that your order arrived in a timely manner. Your satisfaction is our top priority, and we're happy to know you'll be returning to us for your future needs. We look forward to serving you again soon!

Florida
1 review
0 helpful votes
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Good quality product reasonably priced
December 25, 2024

Easy to order. No issues with the order from start to finish.

Date of experience: December 15, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ron! Thank you for sharing your feedback! We’re glad to hear that you found our product to be of good quality and reasonably priced. We're also pleased that your ordering experience was seamless from start to finish. We appreciate your support and look forward to serving you again in the future.

Tennessee
1 review
0 helpful votes
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Perfect
December 25, 2024

Fit perfectly and was exactly what I was expecting. Artwork was right on spot as well.

Date of experience: December 15, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Russell! Thank you for your review! We’re thrilled to hear that your order fit perfectly and met all your expectations, including the artwork. Your satisfaction is our top priority, and we’re so happy we could deliver exactly what you were looking for. If you need anything else, don't hesitate to reach out. We look forward to your next order!

Anguilla
1 review
0 helpful votes
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Thanks for the prompt delivery
December 25, 2024

User friendly web site. Easy to understand various cover options along with Fair Pricing.

Date of experience: December 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Dean! We are delighted to hear that you are pleased with our ordering process and value for money products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Excellent online service.
December 25, 2024

Excellent fit and materials. Website order was accurate and I love discount codes. This is Mt third order. All three orders are perfect.

Date of experience: December 14, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey David! Thank you so much for your kind feedback! We're thrilled to hear that all three of your orders have been perfect and that you’re happy with the fit, materials, and the ordering process. We truly appreciate your loyalty and are glad you enjoy the discount codes! If you ever need anything else, don't hesitate to reach out. We look forward to serving you again!

Texas
1 review
0 helpful votes
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Easy site to use good choices for style and material. Highly recommended.

Date of experience: December 14, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Keith! Thank you for your review! We're glad to hear that you found our site easy to use and enjoyed the variety of styles and materials available. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need assistance or have more questions, feel free to reach out. We look forward to serving you again in the future!

Florida
1 review
0 helpful votes
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Wonderful product
December 25, 2024

Our pool cover was pretty easy to install and looks fabulous. Good quality product. We had a special order and they were very careful to ensure our measurements were correct so their product would fit. I'd definitely order again. Worth the money.

Date of experience: December 14, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Francine! Thank you for your review! We're thrilled to hear that the pool cover was easy to install and that it fits perfectly. Our team works hard to ensure all special orders are carefully handled, and we're so glad that the quality met your expectations. We truly appreciate your support and look forward to serving you again in the future. If you need anything else, don't hesitate to reach out!

New York
1 review
0 helpful votes
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Worth it.
December 25, 2024

Ordered from you guys before, love the service and the product which was what brought me back!

Date of experience: January 2, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Matthew! Thank you for your kind words and for being a loyal customer! We’re so happy to hear that you love both our service and products. It’s always a pleasure to welcome back customers like you, and we’re grateful for your continued trust in us. If there's anything else we can assist with, please feel free to reach out. We look forward to serving you again!

Virginia
1 review
0 helpful votes
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Outdoor counter cover
December 25, 2024

Sent measurements, for like a glove, hopefully it last a few years!

Date of experience: December 14, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey William! Thank you for your review! We're so glad to hear that the outdoor counter cover fits perfectly, just as you hoped. We appreciate you trusting us with your order, and we’re confident that the quality will help it last for years to come. If you need anything else, don’t hesitate to reach out. We look forward to serving you again!

Pennsylvania
1 review
0 helpful votes
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Nice - fit well
December 25, 2024

Great - no issues. The website was easy use to put in the measurements needed. Very well explained.

Date of experience: December 14, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jeanne! Thank you for your review! We're so happy to hear that the fit was perfect and that you found our website easy to use. We aim to make the ordering process as clear and seamless as possible, and it's great to know it worked well for you. If you need anything further, please feel free to reach out. We look forward to serving you again!

Indiana
1 review
0 helpful votes
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Great product, bad packaging.
December 25, 2024

The tarp turned out exactly as I ordered it. The thickness and quality are top notch. The packaging wasnt sufficient enough to protect it from being damaged during shipping, though.

Date of experience: December 14, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey James! Thank you for sharing your feedback. We're thrilled to hear that the tarp met your expectations in terms of quality and thickness. However, we apologize for the packaging issue and any damage that may have occurred during shipping. We’ll be reviewing our packaging process to ensure better protection for future orders. We appreciate your input and look forward to serving you again in the future. If you need anything else, please feel free to reach out.

California
1 review
0 helpful votes
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10/10
December 24, 2024

Very pleased with the speed of shipping and quality of the cover.

Date of experience: December 14, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Craig! We are delighted to hear that you are pleased with our product quality and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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Site not user friendly
December 24, 2024

Confirming the online order on the website is very hard, at least on the phone. I had to send multiple emails to confirm and ended up delaying the delivery.

Date of experience: December 14, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Bianca, we are sorry for the inconvenience caused to you. Though we have worked hard to make the order process simple and easy to follow, we understand that there is room for improvement. As your feedback is important to us, we will surely consider it to make the customer experience better. If you have any concerns, please feel free to contact our customer support team via call or chat.

New York
1 review
0 helpful votes
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Satisfied
December 24, 2024

GOOD LOOKING COVER, very Satisfied with the results. I would recommend everyone to check this company out. Excellent customer support.

Date of experience: January 31, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Jose! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Arizona
1 review
0 helpful votes
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Sports equipment cover
December 24, 2024

Easy ordering...great quality
Exactly what i wanted
Lots of options

Date of experience: December 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Stephanie! We're pleased to know that you found our website user-friendly and had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Virginia
1 review
0 helpful votes
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The cushion arrived in a timely manner, considering it's an international shipment. It's of good quality, and sized according to the measurements I provided.

Date of experience: December 14, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Rick! Thank you for your feedback! We're delighted to hear that your cushion arrived on time and met your expectations, especially considering the international shipment. It’s wonderful to know that the quality and sizing were exactly as you hoped based on the measurements you provided. We truly appreciate your kind words and look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out!

Illinois
1 review
0 helpful votes
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Website was a bit difficult to navigate when sending responses to questions on dimensions.

Date of experience: February 11, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Kathy! Thank you for sharing your thoughts with us. We’re sorry to hear that the purchasing process was a bit confusing for you. Your feedback is valuable and helps us identify areas where we can improve. If there’s anything specific you’d like to point out about the process, we’d be grateful to hear more details. Our goal is to make your experience as seamless as possible, and we’re here to help with any future orders. Thank you for choosing us, and we look forward to serving you again!