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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,060
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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California
1 review
0 helpful votes
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T20/Seats
January 6, 2025

Have not opened product yet. Just received over the Christmas holiday.

Date of experience: December 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Charles! Thank you for your feedback! We hope you had a wonderful Christmas holiday. We understand you haven’t opened the product yet, but please let us know if you need any assistance once you do. We’re here to help and ensure you have a great experience with your purchase.

Florida
1 review
0 helpful votes
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Great Product - Great Fit
January 6, 2025

I am very pleased with the quality of the product and the way it fits my lanai furniture. I am getting a lot of compliments. Your customer service department is very professional.

Date of experience: December 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey George! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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They were very thorough during the ordering process to ensure the final product would work as I wanted. The covers work exactly as I had imagined them to. Thank you!

Date of experience: December 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ilmar! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Indiana
1 review
0 helpful votes
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Great place to order a cover from!
January 6, 2025

Everything was exactly to size, and was kept informed of every step, from order to delivery. Great product, great price!

Date of experience: December 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Vic! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Perfect purchase
January 6, 2025

I ordered a cover for my wicker outdoor sofa. It arrived before the expected date in perfect shape. It is made of quality material and fits well. I would recommend this product to anyone.

Date of experience: December 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Pat! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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GREAT Product
January 6, 2025

Very simple service, just provide the measurements, they custom make the product and ship it to you. Product is very high quality!

Date of experience: December 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Farhad! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Delaware
1 review
0 helpful votes
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Fast turnaround. Covers are of high quality and fit perfectly. Measuring instructions were clear.

Date of experience: December 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey James! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Kansas
1 review
0 helpful votes
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We received the products and they scene durable and I believe we'll meet our needs. Ordering was difficult. We got several emails asking us to resubmit our info about sizes. I finally had to call and get some help.

Date of experience: December 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Donna! Thank you for your feedback. We are sorry for any inconvenience caused. We believe in effective prior communication to ensure a perfect fit and our team followed up with a call to clarify size but unfortunately it went unresponsive. Your feedback is valuable, and we’ll review our process to make it more straightforward. We are glad to hear that you are satisfied with the product. If there’s anything else we can assist you with, please let us know!

New York
1 review
0 helpful votes
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Great communcatiation
January 6, 2025

No issue at all- Verified order, and all measurements are correct for a perfect fit!

Date of experience: December 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kyle! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Maryland
2 reviews
0 helpful votes
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Very helpful customer service
January 6, 2025

Customer service was very helpful with making sure the order was correct and offered recommendations on the correct cover. Emails confirming sizes was appreciated prior to going into production was a good idea. Would order again from.

Date of experience: December 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kathy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
1 review
0 helpful votes
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Well made and careful
January 6, 2025

They designed a custom fountain cover. They were very careful with measurements and produced a get cover. Extremely well done

Date of experience: December 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Sarah! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Utah
1 review
0 helpful votes
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Great quality!
January 6, 2025

Product is very durable and very well made. They're exactly what I was looking for.

Date of experience: December 20, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Cassie! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Utah
2 reviews
0 helpful votes
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Always use them
January 6, 2025

Best company ever! Easy to work with meet all
Your needs amc then some!

Date of experience: December 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Teresa! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Quick and easy
January 6, 2025

Production was quick and the printed image came out perfectly.

Date of experience: December 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Troy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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I ordered the tan cover for my bench never purchasing one before.

Date of experience: December 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michele! Thank you for your kind words! We’re thrilled to hear that your tan bench cover fits perfectly and meets your expectations in quality. It’s always wonderful to know when a first-time purchase goes so well. If you need anything else, we’re here to help!

Colorado
1 review
0 helpful votes
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Great process!
January 6, 2025

Thank you. It took a couple of calls but your design team went the extra mile to make the cover a good fit!

Date of experience: December 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey John! Thank you for sharing your experience! We’re so glad to hear that our design team went the extra mile to ensure a perfect fit for your cover. We truly appreciate your patience and are thrilled that you’re happy with the result. If you need anything else, don’t hesitate to reach out—we’re always here to help!

California
1 review
0 helpful votes
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Custom cover
January 5, 2025

Overall a good experience. It took me a while to figure out that I had to look at my account in order to find where in the queue and what else I had to verify with my order. It would have been nice to have an email that told me to check my account. Would have gone more smoothly. Received the product and it fits perfect.

Date of experience: December 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Cleo! Thank you for sharing your experience! We’re glad to hear the product fits perfectly and that you had an overall good experience. We appreciate your suggestion about sending an email to guide customers to check their accounts for updates and verifications—that’s a great idea to help make the process smoother. Your feedback is invaluable as we work to improve. If you have any questions or need assistance in the future, we’re always here to help!

California
2 reviews
0 helpful votes
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Cover
January 5, 2025

Took a long time, and the cover is pretty loose. I do like the material

Date of experience: December 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Michelle, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

New York
1 review
0 helpful votes
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Excellent fit
January 5, 2025

Excellent it's not the 1st time and not the last i buy from them.

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Date of experience: December 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Joey! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Love it all!
January 5, 2025

I loved how even though it took awhile to get prefect once I got them they fit like a glove. They wanted to make sure everything was right

Date of experience: December 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Alex! Thank you for your kind words! We're so glad to hear that the wait was worth it and that your cover fits like a glove. Ensuring everything is just right is our top priority, and it’s wonderful to know you appreciated the care we put into the process. Your satisfaction means the world to us, and we’re thrilled that you love the final result! If you have any questions or need assistance, please don't hesitate to reach out to us. We're here to help and want to make sure everything goes smoothly for you.