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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

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Maryland
1 review
0 helpful votes
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HAPPY
January 4, 2025

Our custom cover is great. Asking for a 50-word review is presumptuous, right?

Date of experience: December 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Dennis! Thank you for your feedback! We're glad you love your custom cover. We completely understand your perspective, and your concise review means a lot to us. Your input helps us improve, and we appreciate you taking the time to share it!

Illinois
1 review
0 helpful votes
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Offered custom options I needed
January 4, 2025

Easy to navigate and get what I needed for my backyard. The customization was most important to me.

Date of experience: December 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Bryan! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Texas
1 review
0 helpful votes
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Lance camper covers
January 4, 2025

Worked great to replace my old camper covers. Old ones were worn out

Date of experience: December 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ryan! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Washington
1 review
0 helpful votes
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Always As Ordered
January 4, 2025
Updated review

I love that I can give specific cover measurements and receive exactly what I want.

Date of experience: December 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Janice! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Custom Cushions
November 26, 2024
Previous review

I have purchased a number of covers from this site and appreciate their service.

Date of experience: November 15, 2024
Texas
1 review
0 helpful votes
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Excellent buy
January 3, 2025

Bought 1 mesh tarp that was impressive, so I've bought several more for other diy projects

Date of experience: December 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Tony! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Colorado
1 review
0 helpful votes
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Quality Chair Covers
January 3, 2025

Helpful phone information and quality covers. They are very good about getting your precise measurements.

Date of experience: December 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Naoma! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Maryland
1 review
0 helpful votes
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Premium service rendered
January 3, 2025

First time buyer. I found this to be an easy ordering process.

Date of experience: January 10, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Joseph! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

New Jersey
1 review
0 helpful votes
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Delay
January 3, 2025
Updated review

I was told the order was complete, and not told when I ordered, that the order was not complete until I approved their drawings. When I call a few days past the expected delivery, they told me that I had to go back and look for an email and approve it. Then I had to wait another 10 days for delivery. The covers just came and there is already snow on the furniture. Now I have to wait to cover them till the snow melts. Why did they not tell me that my order was not complete until I approved the final drawing, then I would have known to look for it.

Date of experience: December 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Mark! Thank you for sharing your concerns. We apologize for the delay and any inconvenience caused. The mockup was sent because there were specific comments on the order to ensure a perfect fit. After emailing the mockup, we also attempted a follow-up call, but unfortunately, it went unanswered. Your feedback is valuable, and we will review our communication process to ensure customers are better informed about the approval steps for future orders. Please let us know if there’s anything more we can do to assist you!


Ok experience
November 26, 2024
Previous review

Ok experience

Date of experience: November 16, 2024
New York
1 review
0 helpful votes
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Design problems
January 3, 2025

We went back and forth about 4 or 5 times before we could make customer service really understand what we needed, even though we sent detailed drawings.
We did get the correct product in the end.

Date of experience: December 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Cathy! Thank you for your feedback! We’re sorry to hear about the initial challenges in communication but are glad we were able to deliver the correct product in the end. Your patience and detailed input were invaluable in ensuring we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out.

California
1 review
0 helpful votes
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Good product
January 3, 2025

I ordered 2 custom clear tarps with reinforced webbing and grommets on 3 sides. I was impressed with the follow up to my order to confirm measurements and grommet spacing. My tarps were received on time. They are well made. My only complaint - 1 tarp is "backwards". The side without grommets puts the webbing on the outside on 1 pc but inside on the 2nd pc. Overall I'm happy with the products I received and the price.

Date of experience: December 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Suzanne! Thank you for your feedback! We're glad you were happy with our follow-up, tarp quality, and delivery. We apologize for the webbing placement issue. You can raise a ticket through your account's Help Center, and our team will assist you. Please don’t hesitate to reach out if there’s anything else we can help you with!

Arizona
1 review
0 helpful votes
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Custom fire pit cover
January 3, 2025

Excellent experience, great company to work with. I would definitely recommend this company.

Date of experience: December 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Mitch! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
1 review
0 helpful votes
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Are it very easy
January 3, 2025

Measuring was easy and arrived with a perfect fit and well made

Date of experience: December 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Karen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Pennsylvania
1 review
0 helpful votes
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Custom covers
January 3, 2025

All aspects of ordering are easy and thorough. I previously ordered decorative seat cushions for patio furniture and I love those as well.

Date of experience: December 24, 2024
California
1 review
0 helpful votes
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All was good, Cover and All let's you know they add a bit of dimension to avoid under sized results.
I suggest not adding extra tolerance to you design.

Date of experience: December 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Steven! Thank you for your feedback! We’re glad everything worked well for you. We add leeway to the given width/depth for an easy pull-in and pull-out. If any customer doesn't want leeway, they can mention it while placing the order. If you have any questions or need assistance, please don't hesitate to reach out to us. We're here to help and want to make sure everything goes smoothly for you.

California
1 review
0 helpful votes
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When I was shopping for a fire pit cover, I was having trouble finding the right size. I didn't think that I could afford a custom cover until I entered my specs at Covers & All and was provided an affordable quote. When my fire pit cover came, I was amazed by the weight, quality, and workmanship. Now, I am kicking myself for having purchased cheap covers for our chairs! When they fall apart in a year or so, I will definitely be back to purchase the covers here.

Date of experience: December 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Juliana! Thank you for sharing your experience! We’re so glad we could provide an affordable, high-quality custom fire pit cover that exceeded your expectations. Your appreciation of the weight, quality, and craftsmanship means a lot to us. If you have any questions or need assistance, please don't hesitate to reach out to us. We're here to help and want to make sure everything goes smoothly for you.

New Hampshire
1 review
0 helpful votes
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Excellent product!
January 3, 2025

This company is very easy to work with, extremely helpful!

Date of experience: December 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Susan! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Georgia
1 review
0 helpful votes
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Cover looks Great!
January 3, 2025

I've purchased covers for my outdoor furniture and they fit snug and now my grill. The covers are on point. I think next is a car cover

Date of experience: December 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Steven! Thank you for your fantastic feedback! We’re delighted to hear that the covers for your outdoor furniture and grill fit snugly and meet your expectations. It’s always wonderful to know that our products are “on point” and providing the protection you need. A car cover sounds like an exciting next step, and we’d be thrilled to assist you with that when the time comes. If you have any specific needs or questions, don’t hesitate to reach out—we’re here to help!

Washington
1 review
0 helpful votes
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Beautiful Covers
January 2, 2025

The Overall experience was easy and I love that you can customize to fit your outdoor furniture exactly. Bonus, shipping was quick!

Date of experience: December 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ashley! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Tennessee
1 review
0 helpful votes
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Pillow cover up
January 2, 2025
Updated review

This was my second attempt to get the right cover up for my pillows that I needed to store on a covered patio. The communication remained open as I corrected my original order error. Thank you

Date of experience: December 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jane! Thank you for sharing your experience with us! We’re glad to hear that you were able to get the right cover for your pillows and appreciate your patience during the process. Our team is committed to maintaining clear and open communication to ensure every order meets our customers’ needs, and we’re delighted we could assist in correcting the original order. If you need further assistance or have additional storage needs in the future, please don’t hesitate to reach out.


Some directions on web site are hard to locate and...
November 10, 2024
Previous review

Some directions on web site are hard to locate and see

Date of experience: October 31, 2024
Illinois
1 review
0 helpful votes
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The custom covers look great.
January 2, 2025

They are easy to install. The adjustable leg straps keep them secure. And they look great.

Date of experience: December 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lora! Thank you for your feedback! We’re glad to hear the covers are easy to install, stay secure with the adjustable leg straps, and look great. Your satisfaction means so much to us! If you have any questions or need assistance, please don't hesitate to reach out to us. We're here to help and want to make sure everything goes smoothly for you.