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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,057
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Texas
1 review
0 helpful votes
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Better Late Than Never
July 2, 2021

Placing the order was no issue. I was given a delivery date not long after completing the purchase. The delivery date came and went and nothing. I called and after waiting for a CSR the agent told me I would have my shipping refunded because of the delay. I finally received my package a week after it was supposed to and no refund was ever processed.

Date of experience: June 2, 2021
Massachusetts
1 review
0 helpful votes
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Love the material
June 2, 2021
Updated review

I love it. It was better than I expected
I would definitely buy from covers and all again

Date of experience: June 2, 2021

I won't know till I receive the merchandise
May 3, 2021
Previous review

I won't know till I receive the merchandise

Date of experience: May 3, 2021
Washington
1 review
0 helpful votes
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Just received
June 2, 2021
Updated review

I just received my cushion covers yesterday they look to be very well made. Unfortunately they were bundled up in plastic and shipped in an envelope so they are very wrinkled. A box for shipping would have been better, but there may be a box shortage due to COVID.

Date of experience: June 2, 2021

This was super easy!
May 11, 2021
Previous review

This was super easy! Hope I'm as impressed when I receive my covers.

Date of experience: May 11, 2021
Ohio
2 reviews
0 helpful votes
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Custom cushion covers
June 2, 2021

Exact fit! Great weather proof material, great navy color! Will use Covers & All again.

Date of experience: June 2, 2021
Florida
2 reviews
0 helpful votes
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The cover fits perfect!
June 2, 2021

Great cover! Well made and will extend the life of my lovely fire table

Date of experience: June 2, 2021
New Jersey
1 review
0 helpful votes
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Too Bad. It could be a great product if it fit.
July 2, 2021
Updated review

I tried to place the order on my phone and it would not allow me to choose a color. I called customer service only to be told I could not place an order with them. I had to delay the order until I could get to a computer. Troublesome.

Also, the item arrived. I ordered it according to specifications for a specific Weber Grill, which you had listed in your specification sheet. It is grossly too big for the grill. I even checked the measurements. It is so big, that the grill cannot be moved as it rolls over the hanging cover because it is so long. It is way too long on all dimensions.

Date of experience: June 2, 2021

I tried to place the order on my phone and it would...
May 24, 2021
Previous review

I tried to place the order on my phone and it would not allow me to choose a color. I called customer service only to be told I could not place an order with them. I had to delay the order until I could get to a computer. Troublesome.

Date of experience: April 24, 2021
California
1 review
1 helpful vote
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I stumbled upon this site after searching for reasonably priced outdoor cushion replacements, and thought it must be too good to be true. So I ordered two custom covers just to test the material and WOW - I was blown away by the quality, craftsmanship, and fit. They're honestly even better than the original covers on my outdoor couch, and I can't wait to receive the rest of them. The site was super easy to use, customer service was friendly, and they came nicely packaged and ready to go. I'll definitely be recommending Covers & All to friends!

Date of experience: June 2, 2021
Iowa
1 review
0 helpful votes
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Custom air conditioner cover
June 2, 2021
Updated review

Easy sizing, fair pricing, great communications! Very good experience overall.

Date of experience: June 2, 2021

Easy sizing, fair pricing, great communications!
May 10, 2021
Previous review

Easy sizing, fair pricing, great communications!

Date of experience: May 10, 2021
Idaho
1 review
0 helpful votes
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Sizing
July 2, 2021

Found the sizing to be poor. The width was 4 inches too long, same for the height. The depth was correct.

Date of experience: June 2, 2021
Georgia
1 review
0 helpful votes
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Worth the wait
June 2, 2021

I dint realize the cover was custom made in India, but it was worth the wait. Correct size, quality materials, and looks good.

Date of experience: June 2, 2021
California
2 reviews
0 helpful votes
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Cushion covers
June 2, 2021
Updated review

Easy to navigate, just hoping the product is as advertised.
Just arrived and the workmanship looks excellent!
My only complaint is that it took so long to receive it. Maybe I missed it in the website, but I had no idea where it was coming from! Also, there was little communication about shipping.

Date of experience: June 2, 2021

Easy to navigate, just hoping the product is as advertised
May 1, 2021
Previous review

Easy to navigate, just hoping the product is as advertised

Date of experience: May 1, 2021
Virginia
1 review
0 helpful votes
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Excellent custom covers
June 2, 2021

Website had excellent instructions for measuring and ordering. Covers were made and shipped quickly. Received and they fit as ordered. Seem to be good quality. Overall I'm satisfied.

Date of experience: June 2, 2021
Louisiana
1 review
0 helpful votes
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Useless!
July 2, 2021
Updated review

The covers only have two short drawstrings on two opposing corners of the four total corners on each cover. The drawstrings are only 10" long into each of the two corners.
There NO WAY to cinch these enough to have them lock onto the skylights. Also the plastic cinch locks DO NOT have enough bite to secure them - they just slide back open with the slightest pressure. All five covers immediately blew off the skylights and into yard and the driveway within minutes of the attempted install. It was just a mild gust of wind.
Poorly engineered & poorly made.
I am asking Coversandall.com for a full and complete refund!

Date of experience: June 2, 2021

Just place order so cannot verify quality of product...
May 18, 2021
Previous review

Just place order so cannot verify quality of product yet, etc.

Date of experience: May 15, 2021
Georgia
2 reviews
1 helpful vote
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When I FINALLY received my cover, it fit pretty well and I am satisified with the product. But my shopping experience was horrible. The website would not process my order, the CSR on the phone provided incorrect guidance, and I ended up getting charged three times on my credit card. Then they placed my order on hold due to lack of payment! After numerous calls and emails, and after working with my credit card company to reverse 2 of the 3 charges, the order proceeded. This was the only company I could find who could make the product I needed... otherwise I would have run away from them and never used them.

Date of experience: June 2, 2021

All good except order would not process
May 26, 2021
Previous review

All good except order would not process. CSR helped me switch to PO. He was very helpful but it took a lot of extra time.

Date of experience: April 26, 2021
Maryland
2 reviews
0 helpful votes
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Somewhat satisfied
July 2, 2021
Updated review

Variety, quality, easy to shop, good customer service.

Date of experience: June 2, 2021

Easy shopping
May 7, 2021
Previous review

Easy shopping

Date of experience: May 7, 2021
Wisconsin
1 review
0 helpful votes
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Patio covers
June 2, 2021

Very happy with quality, fit and finish! Hopefully they hold up as well as they look, but material seems to be high quality.

Date of experience: June 2, 2021
Illinois
1 review
0 helpful votes
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Love my new speaker covers. Water resistant. Great quality! Shipment received quicker than I expected. Thank you!

Date of experience: June 2, 2021
California
1 review
0 helpful votes
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Round table cover
June 2, 2021

Selecting the cover, color, material was easy.
They contacted me to verify the thickness of the table as that would affect the cut of the cover. It took a bit of time (about 4 weeks) but the cover i received fits very tight, should be no problem if it gets windy. I would order again if i need to cover another item.

Date of experience: June 1, 2021
Illinois
1 review
0 helpful votes
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Finally found what I needed!
June 2, 2021
Updated review

I've been looking everywhere for a cover for my small tabletop firepit. Couldn't find one anywhere until this site. It's perfect.

Date of experience: June 1, 2021

I've been looking for a cover for my small tabletop...
May 3, 2021
Previous review

I've been looking for a cover for my small tabletop firepit. Couldn't find one anywhere until this site. It's perfect

Date of experience: May 3, 2021
Michigan
1 review
0 helpful votes
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Wanted to love it
July 2, 2021

The cover for my coffee table is perfect! However the custom cover does not actually fit :( Despite several emails back and forth the width of the cover was made for the benches and does not include width for the armrests. I am really hoping the cover does not rip early or leave marks on the wooden furniture. I am overall pleased with the quality of the cover but ultimately disappointed that (especially for the cost) it does not fit.

Date of experience: June 1, 2021