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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,060
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Washington
1 review
0 helpful votes
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Customer service
June 3, 2021
Updated review

Well I will start off saying that the covers are beautiful and fit perfect. The quality is great and fair price. The only bad thing is customer service. I was given a delivery date of May 18. On May 19 I emailed the company due to not receiving my covers and I had no tracking number. I never heard back from them so I sent another email a couple days later and still no reply. The only way I was able to find out information was through texting them and they never could figure out that if a customer's product is delayed shipping that they should notify that customer. After all they already have the money. But like I said the covers are great and I would purchase from them again with the hopes the customer service is better.

Date of experience: June 3, 2021

Two thumbs up
May 1, 2021
Previous review

Two thumbs up

Date of experience: May 1, 2021
Nevada
1 review
0 helpful votes
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JJ
June 3, 2021

Incredible, covers were perfect. Going to look at a couple other covers to be made. Thanks

Date of experience: June 3, 2021
California
1 review
0 helpful votes
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What you expect
June 3, 2021

I ordered a custom size cover for a folding outdoor table. I just had to provide dimension and few weeks later I got a cover made with strong material and perfect fit.
I recommend these products.

Date of experience: June 3, 2021
New York
2 reviews
0 helpful votes
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Cover for sideburner
June 3, 2021

Ordering online was fine. Measurements were given, and the vendor knew th style. The delivery was delayed. The material used was okay. However, the fit was not. It looks more like a universal fit then, one specific to the particular make and model that was requested. Even after i supplied the appropriate measurements.

Date of experience: June 3, 2021
California
1 review
0 helpful votes
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Special order
June 3, 2021

I needed a special size cover and they created it. Thank you.

Date of experience: June 3, 2021
Georgia
1 review
0 helpful votes
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Great Covers
June 3, 2021

Easy to shop and order. The material is of high quality

Date of experience: June 3, 2021
Washington
1 review
0 helpful votes
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Cover
June 3, 2021

I am very please with the product although it was shipped internationally; It took longer than expected to receive it.

Date of experience: June 3, 2021
New Jersey
1 review
0 helpful votes
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In consistent
July 3, 2021
Updated review

First time I ordered from covers and all my order came quickly and accurately. I placed a second order for a slightly different shape and I had to ask three times for the price to be accurate I'm still waiting to receive the covers although I paid for expedited shipping.

Date of experience: June 3, 2021

Easy to order!
March 19, 2021
Previous review

Easy to order!

Date of experience: March 19, 2021
Maryland
1 review
0 helpful votes
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The quality is really good!
June 3, 2021

I really like the quality of the cover but it took too long to arrive!

Date of experience: June 3, 2021
Vermont
2 reviews
0 helpful votes
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Hoping to hear how to resolve. Shipping was delayed almost 2 weeks.

Date of experience: June 3, 2021

Easy to customize
May 2, 2021
Previous review

Easy to customize,

Date of experience: May 2, 2021
North Carolina
1 review
0 helpful votes
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Fits like a glove!
June 3, 2021
Updated review

Website easy to use. Shipping and arrival of cover exactly on time. Cover fits like a glove!

Date of experience: June 3, 2021

WEBSITE IS EASY TO USE
May 11, 2021
Previous review

WEBSITE IS EASY TO USE. FEELS LIKE THIS JUST MIGHT WORK!

Date of experience: May 11, 2021
Canada
1 review
0 helpful votes
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Great quality and fit
June 3, 2021

We ordered custom covers for our two stand up outdoor heaters. I sent in the dimensions and the covers fit perfectly. Quality materials and very strong zippers.

Date of experience: June 3, 2021
New York
1 review
0 helpful votes
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Sent incorrect size
July 3, 2021

Hi, I received my forgot cover, contacted the company regarding the incorrect size, I was told to email pics and measurements and that I would be emailed a response back. It has been 2 days and have not heard anything back yet!

Date of experience: June 3, 2021
Michigan
2 reviews
0 helpful votes
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Spa Cover
July 3, 2021

The cover has several manufacturing defects in material.

Date of experience: June 3, 2021
Maryland
2 reviews
0 helpful votes
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Grill Cover
June 3, 2021

Cover is very well made of heavy material and fits perfectly

Date of experience: June 3, 2021
Pennsylvania
1 review
0 helpful votes
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Heavy duty grill cover
June 3, 2021
Updated review

It was helpful being able to text someone with questions regarding how to measure and regarding colors.

Date of experience: June 3, 2021

Helpful being able to text someone
November 21, 2020
Previous review

Helpful being able to text someone.

Date of experience: November 21, 2020
Florida
1 review
0 helpful votes
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Liked the interaction with the design team to assure final product would fit properly for my device.

Date of experience: June 3, 2021
Arizona
1 review
0 helpful votes
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Received improperly made custom-sized shade sail for $90! Terrible customer service both before ordering and when trying to get resolved after receiving. I called before ordering to get confusing details on website explained and was told "don't worry the sail will be made exactly to the dimensions provided". Sail came in several inches longer on all 3 sides and was made upside down. When I called to explain the issues, they said write an email and include a photo. I did that and waited a week for a response. The I was told the photo did not "prove" the sail was made incorrectly and that I needed to send a video walking up to it with a tape measure in place and not to move the tape. Ridiculous! Do yourself a favor and AVOID this company. They use inferior materials as well. Just spend the money on a good quality shade sail from a local supplier.

Date of experience: June 2, 2021
Nebraska
1 review
0 helpful votes
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Lawn Mower Cover
June 3, 2021
Updated review

Cover was easy to order and arrived in great shape. Quality of cover is excellent.

Date of experience: June 2, 2021

Easy to order, like the number of choices
May 11, 2021
Previous review

Easy to order, like the number of choices

Date of experience: May 11, 2021
Pennsylvania
1 review
0 helpful votes
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Excellent cushion covers for outdoor furniture!
June 3, 2021
Updated review

The site is easy to navigate and helpful hints/steps of ordering cushion covers. The site also includes pictures with measurements and directions to give a clear visual as to how to measure cushions correctly.

Date of experience: June 2, 2021

The site is easy to navigate and helpful hints/steps...
May 3, 2021
Previous review

The site is easy to navigate and helpful hints/steps of ordering cushion covers.

Date of experience: May 2, 2021