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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,053
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Texas
1 review
0 helpful votes
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Grill Cover
January 2, 2025

Professional and Polite, we were contacted by Covers and All to clarify measurements. When received we put it on grill and it fits really good.

Date of experience: December 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Brian! Thank you for your kind words! We're glad to hear that our team was able to assist with the measurements and that the grill cover fits perfectly. Providing a great fit is always our goal, and we’re pleased to know it worked out so well for you. If you need anything else or have future cover needs, please don’t hesitate to reach out. We’re here to help and look forward to serving you again!

New Jersey
1 review
0 helpful votes
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Easy
January 2, 2025

Simple process. A++++++++++++++++++++++++++++++++++++++++

Date of experience: December 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Keith! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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Good product, fits well
January 2, 2025

Excellent product, fits my fire pit well, cost-efficient. Need to wait and see how it holds up to a cold Midwest weathery winter. Shipping was fast, even during Christmas shopping season.

Date of experience: December 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Tim! Thank you for sharing your experience! We’re delighted to hear that the fire pit cover fits well and that you're satisfied with the product. We’re confident it will stand up to the cold Midwest winter, and we look forward to hearing how it performs! It’s also great to know that the shipping was fast, even during the busy holiday season. If you need any assistance or have more questions, don’t hesitate to reach out.

Idaho
1 review
0 helpful votes
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Great customer service levels. Got cover in timely manner and before first snow.

Date of experience: December 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Frank, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Maryland
1 review
0 helpful votes
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One fit the other didn't
January 2, 2025

It was fine. One didn't quite fit but other than that it was fine.

Date of experience: December 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Sherri! Thank you for your feedback! We’re glad to hear you’re overall satisfied with your purchase. We’re sorry to hear that one item didn’t quite fit. We kindly request you to log in to your account and raise a ticket through the Help Center so our team can review the issue and assist you promptly. If there’s anything else you need, don’t hesitate to reach out—we’re here to help!

California
1 review
0 helpful votes
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This is my second order from your company. I am completely pleased with both the quality of the products and the service that you provide.

Date of experience: December 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jorge! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
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Good
January 2, 2025

Easy ordering process. Took about two weeks to get to me but it was exactly what I ordered.

Date of experience: December 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Alex! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Arizona
1 review
0 helpful votes
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Excellent product
January 2, 2025

Well built, sturdy and strong! Very pleased with overall experience.

Date of experience: December 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Robert! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Georgia
1 review
0 helpful votes
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Exactly as described
January 2, 2025

Had a text chat to confirm measurements before order. All products fit perfectly.

Date of experience: December 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Bonnie! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Jersey
1 review
0 helpful votes
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Returning Customer
January 1, 2025

Great quality product! Highly recommended. These are the best covers I have ever purchased! Nothing else compares!

Date of experience: January 4, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Chris! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Excellent quality materials, pricing and customer service
January 1, 2025
Updated review

Final product was probably not quality checked before shipping

Date of experience: December 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Patricia! Thank you for your feedback, and we sincerely apologize for the inconvenience. We kindly request you to log in to your account and raise a ticket through the Help Center. Our team will review the issue and get back to you promptly. If there’s anything further we can assist you with, please don’t hesitate to reach out.


Happy customer
September 4, 2024
Previous review

Could not find a ready made cover on the web so had to custom order. Experience went very smoothly

Date of experience: August 25, 2024
Oklahoma
1 review
0 helpful votes
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Detailed quality
January 1, 2025

These guys are very thorough they ask many questions and get it right

Date of experience: December 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Mike! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Great design experience with logo and lettering design. Love the custom tire covers

Date of experience: December 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Mike! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Love Covers & all
December 23, 2024
Previous review

Love Covers & all

Date of experience: December 13, 2024
Minnesota
1 review
0 helpful votes
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Excellent value and perfect fit.
January 1, 2025

The quality exceeded my expectations. The fit was exactly as expected. I truly appreciated the questions from the designer to ensure the cover fit perfectly.

Date of experience: December 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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Perfect
January 1, 2025

A job well done. I really like the material and the design. The fit is superb.

Date of experience: December 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jerry! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Covers fit as designed
January 1, 2025

Site is easy to navigate with measuring tool provided, prompt feedback as well.

Date of experience: January 9, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Tom! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

New Jersey
1 review
0 helpful votes
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Great produce
January 1, 2025

Easy to order the exact fit of my cover for my outdoor patio table

Date of experience: December 14, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Gail! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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Great Covers
January 1, 2025

Easy to make a customer cover and easy to order. Fast shipping.

Date of experience: December 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Suzanne! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

North Carolina
1 review
0 helpful votes
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Great cover, excatly what I needed
January 1, 2025

Perfect cover for what I needed. Do not hesitate to order from these guys!

Date of experience: December 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Tony! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
1 review
0 helpful votes
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Cheaper does not equal better
January 1, 2025

I found your site after looking for a custom cover for my new smoker. From the start, the custom order site is not built to really take custom orders. I could not get the right item into my cart until I talked to someone about a month later. During that month, I went back and forth with sales / customer support employees who answered my questions but closed my request prior to my questions being fully answered or resolved. When I tried calling, no one ever answered. I finally got to someone who could help because you called me...a month later.

Date of experience: December 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Brian! Thank you for sharing your experience. We sincerely apologize for the challenges you faced during the ordering process and the delays in addressing your concerns. Your feedback is valuable, and we will review our processes to ensure better support and communication. We're glad your order has been delivered and hope it meets your expectations. If there’s anything further we can assist with, please don’t hesitate to let us know.