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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I found your site just by searching the web. Your products looked nice but WOW was I amazed when I received my order. I was completely floored by the quality of your product and the FIT... Everything fit like a glove. I would like to think it was because of my amazing skills with a tape measure but I honestly have to give you guys all the credit. Thank you. I now have covers that look like they came from the factory with the products they cover.
Very easy to order a custom cover. Came out great!
Very easy to order a d very good directions.
When the cover arrived it was nicely made, but the length (total depth) was incorrect and would not fit my burner. I notified covers and all over a week ago about the incorrect fit, but I have not heard back from them.
My experience for a custom cover was a nightmare. Each time I called I was asked for the same information over and over again! Took 3+ months to receive the item because of the horrible customer service gaps in communication of my confirmation of order. Horrible. Will not be back. Kelly Galanos
Hello Kelly. We are very sorry to learn that our service has not met your expectations.
Though your order was placed on 30 March, the drawing was only approved on 3 June. Per the FedEx tracking page, your order was delivered on 14 June which is the delivery date on your order.
While trying to identify our areas of improvement, we noticed several large periods during which we were waiting to hear from you. For your reference, here is the timeline:
31 Mar: We requested pictures of the mower so we could make an well fitting cover
06 Apr: Pictures received
07 Apr: The only clarification we requested, along with this note:
"Could you please check the attached image and provide us the dimensions requested because the default mover shape on website and yours are different. We are waiting for your confirmation to process the order further."
12 May: We received your confirmation on the measurements
13 May: We sent the drawing showing the shape and dimensions of the cover
03 Jun: We received your approval on the drawing
During each waiting period we sent reminder emails and made calls to your registered phone number which always resulted in a VM. We apologize if the clarification we sought inconvenienced you; however, we are meticulous to ensure that your cover fits well.
If you have additional comments or questions, please feel welcome to write to us at [email protected].
Fantastic customer service! When I placed my initial order I had confused the measurement of the diameter with the circumference. Covers &all send me the diagram that looked off and asked for a picture. They fixed it for me and the cover I received is absolutely PERFECT!
Would highly recommend this place.
The company made sure to reach out to get as much info about the item that I needed a cover for and when I got it, it fits perfectly. I feel like I received what I was expecting.
Fit perfect and the material is perfect for our camper.
It was easy to enter the info and very happy with what cane
Very easy ordering process. Covers were delivered quickly. Haven't unpacked them yet, but they look good so far.
Very easy ordering process. Hopefully covers will be high quality and on time or early delivery.
We followed the instructions on site. I was so scared it would not work or they would send me bad quality. It was a perfect fit and it's waterproof! I love it!
The website blanked out my measurement information, after answering a few more questions about the size and using pictures with the lines to show the measurements, my cover still showed up to large. The product itself is from very good quality and durability, and I realize that it is difficult to get the right measurements to have something custom made and only for that I give it 4 stars and not the 5 stars that it actually deserve.
The website blanked out my measurement information, but when I called the rep could not have been more helpful and friendly, defusing my frustration.
Easy to order, fits perfect, looks great. Wife was pleasantly surprised
Perhaps it was my understanding that the skylight covers would permit some sunlight into my rooms. Covers fit well but rooms are dark. Contacted customer service three times - online chat, online ticket, and then phone call. They said someone will call me to resolve the issue. No contact yet. I found different product that serves the purpose. I want refund from Covers & All
Hello Ashok. Please accept our apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
We are sorry that your custom skylight covers did not turn out as expected. However, we have worked hard to make the order process as transparent as possible. Towards this objective, the product page lists the details of each material. For your covers the material selected is Cover Max which is described as "1000 Denier, PVC Coated Polyester". As shown in the example pictures, the material is opaque.
Regrettably, we are unable to accept returns in the absence of any manufacturing error since each cover is custom made to your specifications and is as described on the product page.
May we recommend our Free Swatch Kit to get a glimpse of all the different fabrics we have on offer. There is no cost associated with ordering one and we feel you would find it useful. Please visit this page for more information:
https://www.coversandall.com/swatch-kit.html
Company was very accommodating! They verified schematics several times and were prompt in their service and delivery.
Excellent product with fast easy service. Seems very durable.
I was very pleased with my cushion covers, they were made very well
And arrived about a week before the scheduled date.
You send me survey and i have not received my order
I would check with who you used to ship with and track down my order
Hello Harry. The review request is managed by an independent third party service and set up to be sent automatically a few days after your order is shipped. It is not a manual process; you can ignore it until your order is delivered.
When an order is dispatched we email you the tracking information so that you can monitor the progress of the shipment. The delivery date on your order is 30 June; per the FedEx tracking page it was delivered on 21 June at 12:46.
We trust that you are happy with your custom table top cover. If there is anything else we can assist you with, please feel welcome to reach us via our 24x7 phone or chat helpline. Thank you for choosing Coversandall.
Customer service good. Excellent people to deal with
The sales person was very professional, and knew the products I wanted to discuss. I would certainly use covers and all for all my covered items. The covers came quicker than expected. High quality and fits like a glove.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Betti. Please accept our apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
We passionately handcraft hundreds of custom covers each day by meticulously following the measurements and instructions you provide. Admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity and once the error is established.
You can view the final agreed dimensions by signing into your Coversandall account.
As advised by our Quality team in the email dated 22 June, kindly compare the agreed size with the cover you have received. If you find a discrepancy, please write back with a picture of the product showing the incorrect measurement using a tape measure. We are committed to replacing any cover that has not been fabricated as ordered.