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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,070
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Alabama
1 review
0 helpful votes
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They did a great job
June 21, 2021

They went out of there way to make sure I was happy with the product

Date of experience: June 21, 2021
Virginia
1 review
0 helpful votes
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Super impressed
June 21, 2021

Timely delivery and even better quality than I imagined. The measurements were exactly as I asked.

Date of experience: June 21, 2021
Texas
1 review
0 helpful votes
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Plastic cover
June 21, 2021

Great customer service! The cover itself was made of a plastic and I thought I was ordering a fabric cover. It doesn't look good in my summer kitchen. It's stiff and crumbly looking

Date of experience: June 21, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Debbi. Thank you for acknowledging our service efforts.

We are sorry that your custom grill cover did not turn out as expected. However, we have worked hard to make the order process as transparent as possible. Towards this objective, the product page lists the details of each material. For your cover the material selected is Cover Max which is described as "1000 Denier, PVC Coated Polyester". PVC means it is made using plastic which is inherently stiffer than fabric. This is designed to offer weather protection. For a fabric feel, we have a different material - COVER FAB - which is also available for selection on the product page.

Regrettably, we are unable to accept returns in the absence of any manufacturing error since each cover is custom made to your specifications and is as described on the product page. If you have additional comments or questions, please feel welcome to write to us at [email protected].

May we recommend our Free Swatch Kit to get a glimpse of all the different fabrics we have on offer. There is no cost associated with ordering one and we feel you would find it useful. Please visit this page for more information:

https://www.coversandall.com/swatch-kit.html

South Carolina
1 review
0 helpful votes
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Fast and well done
June 21, 2021

I covered a large outdoor speaker. The service was very fast, and fit perfectly. Material is heavy, and has strong elastic on bottom, so it will not blow off. I am quite satisfied with my experience.

Date of experience: June 21, 2021
New Jersey
1 review
0 helpful votes
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Excellent covers
June 21, 2021

It was easy to order, the covers arrived quickly. They are high quality

Date of experience: June 21, 2021
Massachusetts
1 review
0 helpful votes
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Completely wrong item size
June 28, 2021

Ordered 32 inch spare tire cover and what was sent was 14 inches. Tried contacting Merchant no success.

Date of experience: June 21, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Gregory. We are sorry to learn that your custom spare tire cover did not turn out as expected.

Our records indicate that your complaint email was received on 22 June, while this review was posted on 21 June.

We offer custom handmade covers in almost any shape and size, including those for popular brands and models. However, even specific models may show variation by the manufacturer from time to time. Hence, each order still needs to be placed with the exact measurements of the equipment you wish to cover. With physical access to the equipment, you are the best person to provide accurate measurements.

Regrettably, your order was placed with the pre-filled measurements on the product page, which are only to act as a guide and to indicate each dimension in the adjoining diagram. We also encourage customers to upload reference pictures of the equipment - this ensures the cover is designed keeping your requirements in mind and also increases the possibility of us noticing any discrepancies in the measurements.

However, we see that you did mention the model number of the tire and we failed to realize that the size ordered was incorrect. Please accept our sincere apologies for this oversight. We are happy to issue a replacement cover upon payment of the price due to the size difference. Per your recent conversation with our support team, the replacement cover will be initiated once we have finalized the measurement of the logo.

With regard to the incorrect cover, you are welcome to utilize it in any way you wish. There is no need to return it.

New Jersey
1 review
0 helpful votes
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LOVE THEM
June 21, 2021

Everything from start to finish was easy. It was easy to measure the cushions, prizes are great and the fit was perfect. They even came 5 days earlier than scheduled.

Date of experience: June 21, 2021
Florida
1 review
0 helpful votes
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Great grill cover
June 21, 2021

I chose the toughest fabric and this is really tough. I live in FL so everything here fades and cannot resist the weather, so I hope this grill cover is a long term solution.

Date of experience: June 21, 2021
New York
1 review
0 helpful votes
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Sarisfied
June 21, 2021

Overall nothing to complain about.
Service was good, product is good.

Date of experience: June 21, 2021
New York
3 reviews
0 helpful votes
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Delivered
June 21, 2021
Updated review

Have purchased a fire pit cover and am most satisfied with it and now have ordered a swing cover. Expecting the same professional workmanship and prompt delivery.
Now have the swing cover too and it is exceptional. Thanks.

Date of experience: June 21, 2021

Have purchased a fire pit cover and am most satisfied...
June 4, 2021
Previous review

Have purchased a fire pit cover and am most satisfied with it and now have ordered a swing cover. Expecting the same professional workmanship and prompt delivery.

Date of experience: June 4, 2021
Colorado
1 review
0 helpful votes
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Tried to give you 5 but app wouldn't let me. I found what I needed in custom covers. It easily let me describe dimensions. It fits what I need.

Date of experience: June 21, 2021
California
1 review
0 helpful votes
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Outstanding quality
June 21, 2021
Updated review

Needed some covers for my outdoor fire pit and table top fire pit. Was not sure where to go and found Covers and All while searching the internet. Ordered what I need and got some very high quality covers the looked great. The fit on both were perfect and I am very happy with my purchase. Highly recommend Covers and All.

Date of experience: June 20, 2021

Fast and easy
June 6, 2021
Previous review

Fast and easy

Date of experience: June 6, 2021
New York
1 review
0 helpful votes
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EXCELLENT SERVICE!
June 20, 2021

The experience was excellent. We exchanged a few emails regarding the custom cover we ordered. They submitted drawings of the fished project, and the cover arrived faster than expected. I would recommend them.

Date of experience: June 20, 2021
Georgia
1 review
0 helpful votes
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First time shopper
June 20, 2021

I found this site and it was easy to use and help available by phone. My cover came quite fast and the fit and quality was outstanding.

Date of experience: June 20, 2021
Colorado
1 review
0 helpful votes
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3RD Cover I've ordered from Covers&All. Very high quality, and hold up to harsh weather in mountains of Colorado (both winter where I've had 7ft of snow packed on top in -20F and summer where UV is intense at 8000ft). Did get toughest cover though.

Date of experience: June 20, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello TS. Thank you for being a returning Coversandall customer! We are happy to know that your covers have held up well.

We are sorry if you had trouble locating your desired product on our website. We have tried to arrange our wide range of products by category and sub-category. Additionally, you can use the search bar at the top of the page to look for a product. We also offer 24x7 chat and phone support for any assistance you might need while placing your order.


3RD Cover I've ordered from Covers&All
June 6, 2021
Previous review

3RD Cover I've ordered from Covers&All. Very high quality, and hold up to harsh weather in mountains of Colorado (both winter where I've had 7ft of snow packed on top in -20F and summer where UV is intense at 8000ft). Did get toughest cover though.

Date of experience: June 6, 2021
California
1 review
0 helpful votes
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It took much longer than I anticipated to arrive. I missed two holidays between the time I ordered and when the cover arrived.

Date of experience: June 20, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Lee. Thank you for taking the time to rate your recent Coversandall purchase.

Your order was placed on 30 May with Standard Ground shipping for delivery by 24 June. This date is shown at checkout and also mentioned on your order confirmation email. When your order was dispatched we sent you an email notification containing the tracking information so that you could monitor the package.

Per the FedEx tracking page, your order was delivered on 15 June - over a week earlier than promised.

Each cover is handcrafted by meticulously following the measurements you provide. Also, as mentioned on the product page, "We add 1" to 2" leeway on the given width/depth" We apologize if this has inconvenienced you however this is done to ensure ease of use.

If you have additional comments or questions, please do not hesitate to write to us at [email protected].

Missouri
1 review
0 helpful votes
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Custom generator cover
June 20, 2021

I ordered a cover for my Predator 3500 generator from Harbor Freight. It sits on a platform on the back of my RV, and I wanted a good cover to keep it out if the dirt and rain, snow, etc. The cover I received surpassed my expectations by a long shot.

Date of experience: June 20, 2021
Missouri
1 review
0 helpful votes
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Perfect!
June 20, 2021

Could not find a cover that would fit our fireplace

Date of experience: June 20, 2021
New York
1 review
0 helpful votes
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Very Satisfied
June 20, 2021
Updated review

Site found easily. Explicit directions. Cushion well made. Color perfect.

Date of experience: June 20, 2021

So far so good
June 8, 2021
Previous review

So far so good.

Date of experience: June 8, 2021
New York
1 review
0 helpful votes
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Very Happy
June 20, 2021
Updated review

Ordering was an easy process, product arrived fast, fit well and quality looks good.

Date of experience: June 20, 2021

Ordering was an easy process
June 3, 2021
Previous review

Ordering was an easy process

Date of experience: June 3, 2021