Covers & All USAReviews 26,104

Hello Bryan. We are very sorry to note your disappointment.

The color selected on your order is beige. We have provided a thumbnail on the product page to indicate the exact shade. For your reference, here is a direct link:

https://cdn.coversandall.com/wysiwyg/swatches/store_1/cover-max-beige.jpg

The unusual smell is common for vinyl products that remain packed for a few days. The odor should dissipate after a few hours in the open, especially once it gets a little sun. You can also use soapy water to clean it.

With regard to the size, each cover is passionately handcrafted by meticulously following the measurements and instructions you provide. Your order confirmation email lists the sizes entered while placing the order. Kindly compare the ordered size with the cover you have received. If you find any discrepancies, please take a picture of the product showing the incorrect measurement using a tape measure and email us at [email protected]. We are committed to replacing any cover that has not been fabricated as ordered.

Hello Lisa. Please accept our apologies in case we missed your call. With an unusually high call flow and reduced staffing due to the pandemic, we are doing the best we can to attend to each customer as quickly as possible. Your patience is greatly appreciated. For immediate assistance you can also reach us via our 24x7 chat helpline.

We ship hundreds of orders each day, and admittedly sometimes we make a mistake that slips past our quality check unnoticed. However, we are firmly committed to making it right when given the opportunity and once the defect or error is established.

Regrettably, we are unable to locate any communication from your registered contact details in this regard. Could you please take a picture of the product and email us at [email protected]?

Hello Roger. Please accept our apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.

We are a global business headquartered in Georgia with a fully staffed office in Lawrenceville. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when inquired.

We passionately handcraft hundreds of custom covers each day by meticulously following the measurements and instructions you provide. Admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity and once the error is established.

With product complaints, a picture clearly showing the problem is required. This is a standard and reasonable request and is mentioned in our Terms of Use as necessary. Regrettably, the first set of files we received on 16 June were apparently corrupted; you can verify this by looking at the file size. Each attachment was under 2KB.

We received four very small pictures on 22 June but none of them shows the incorrect size with a tape measure. Understandably, simply a picture of the cover without readable measurements does nothing to establish the error. The last set of pictures you sent us yesterday are also very small files and seem to be corrupted as they do not have a file extension. Kindly share clear pictures with readable measurements using a tape measure to avoid back and forth and help us offer you a speedy resolution.

Hello Peggy. We are sorry to learn that you are finding it difficult to put on your custom round table top cover.

The elastic is tight to ensure your cover stays on securely even in strong winds. We apologize if this has inconvenienced you however it will loosen a bit over time.

Regrettably, we are unable to locate any chat conversations about this issue with your registered email address. If you continue to face an issue with the cover, please do not hesitate to write to us at [email protected]. Attaching a picture of the cover showing the problematic size using a tape measure would help us determine if there has been a manufacturing error.

Hello Barrie. Please accept our sincere apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.

We also apologize if we have made an error in your cover's size. Each cover is passionately handcrafted by following the measurements and instructions you provide. We ship hundreds of custom covers each day and admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity.

We received the pictures of your sofa however a picture showing the product's measurements is missing. As requested in our email response, kindly take a picture of the cover as well showing the incorrect size. This is required not only to establish the error but also to ensure that any replacement being sent is accurate. We appreciate your cooperation and understanding.

Hello Kevin. We are truly sorry to note your disappointment.

We passionately handcraft hundreds of custom covers each day by meticulously following the measurements and instructions you provide. Admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity and once the error is established.

We first received this complaint on 21 June via a chat conversation, and our associate directed you to write to us at [email protected] with additional information. We only received your email on 23 June - and responded within 48 hours.

With product complaints, a picture clearly showing the problem is required. This is a standard and reasonable request and is mentioned in our Terms of Use as necessary. Regrettably, the picture we received simply shows the cover lying on its side. Understandably, this does nothing to demonstrate an error in the size.

Nevertheless, it is our practice to address every product complaint as flexibly as we can. We were able to determine that possibly not all the required dimensions were clarified by our preproduction team. Thus, we have offered to issue a replacement which will be produced on priority as soon as you reconfirm the measurements. Thank you for your patience and understanding while we work to resolve this for you.