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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,083
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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Georgia
1 review
0 helpful votes
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Awesome Covers
June 23, 2021

The quality of these covers are well beyond your normal lumber or hardware store Tarps or Covers. They appear to be of the same material as a tractor trailer tarp. I know for certain their tarps withstand high winds and pelting rain and snow.

Date of experience: June 23, 2021
Delaware
1 review
0 helpful votes
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Good
July 23, 2021
Updated review

Easy and professional. Good service. Reasonably priced product.

Date of experience: June 23, 2021

Easy and professional
June 12, 2021
Previous review

Easy and professional

Date of experience: June 12, 2021
North Carolina
1 review
0 helpful votes
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Great experience
June 23, 2021

I bought a sandbox cover and it turned out great. Heard back from the team quickly with a computerized drawing of the custom sizes. Arrived quickly.

Date of experience: June 23, 2021
New Jersey
1 review
0 helpful votes
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Wrong measurements
June 29, 2021

Gave measurements they emailed me back about a couple then sent wrong cover

Date of experience: June 23, 2021
Banner B. Covers & All USA Rep
over a year old

Hello Scott. We are sorry to learn your custom L Shape Sofa Cover does not fit as expected.

With product complaints, investigation may be required across multiple teams which takes time, hence we are unable to resolve such issues over a phone or chat conversation. Our intent is never to make it difficult for you and we're happy to call you once the investigation is complete.

We also apologize if we have made an error in your cover's size. Each cover is passionately handcrafted by following the measurements and instructions you provide. We ship hundreds of custom covers each day and admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity and once the error is established.

Per your last conversation with our Quality team, we are unable to see an error in fabricating the cover. As requested, kindly write back with a short video showing the skirting of the cover. Please be assured that we are committed to identifying the problem and addressing your concern accurately.

Utah
1 review
0 helpful votes
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Very high quality
June 23, 2021
Updated review

Easy ordering, sizes seem pretty good. I wish you had a smaller rectangle (lumbar) option. Perhaps 16 or 18 vs only 20"+
Update: I received my products and they are wonderful. Great quality and fabric is sturdy-seems like it will not fade. I ordered cushion and added a matching lumber pillow They make my old egg chairs look brand new!

Date of experience: June 22, 2021

Easy ordering, sizes seem pretty good
May 24, 2021
Previous review

Easy ordering, sizes seem pretty good. I wish you had a smaller rectangle (lumbar) option. Perhaps 16 or 18 vs only 20"+

Date of experience: May 24, 2021
California
1 review
0 helpful votes
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Read their GoogleReviews first! They reversed my measurements and sent me a lop-sided cover that looks like crap. They incorrectly claimed I'm putting it on backwards and have stopped communicating with me. Amex is reversing the credit card charge due to non-delivery. Beware!

Date of experience: June 22, 2021
Michigan
1 review
0 helpful votes
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Patio Tablecover
June 22, 2021

From finding the company on line to the delivery of my new table cover everything was excellent. Custom measurements were carefully checked and reviewed and I am more than impressed with the quality, workmanship
Of the finished product. Definitely 5 star.

Date of experience: June 22, 2021
Florida
1 review
0 helpful votes
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Porch Cushion Covers
June 22, 2021

They were very careful to get the exact cushion dimensions for all 6 covers. After that was done the process moved quickly and I had the covers within a couple of weeks.

Date of experience: June 22, 2021
California
1 review
0 helpful votes
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Excellent Company
June 22, 2021

This company was so easy to work with! They helped me through the process of measuring for our boat seat covers. Our covers arrived before schedule and were exactly as we ordered. I was skeptical about the accuracy of taking my own measurements but their directions were perfect!

Date of experience: June 22, 2021
California
1 review
0 helpful votes
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Third times a charm
July 22, 2021
Updated review

This is the third time ordering with only credit for one mistake and you helped me order them to? Bad customer service!

Date of experience: June 22, 2021

This is the third time ordering with only credit for...
July 10, 2021
Previous review

This is the third time ordering with only credit for one mistake and you helped me order them to? Bad customer service!

Date of experience: June 10, 2021
Nevada
1 review
0 helpful votes
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Great Value
June 22, 2021
Updated review

Ordering and measurement instructions were clear. Integration with Amazon Pay account was easy. Covers arrived timely and everything fits great. The follow-up and confirmation process pre-production was very well done - and provided me the opportunity to adjust my initial measurements for a better fit. Very happy with the due diligence process!

Date of experience: June 22, 2021

Ordering and measurement instructions were clear
June 6, 2021
Previous review

Ordering and measurement instructions were clear. Integration with Amazon Pay account was easy.

Date of experience: June 6, 2021
Georgia
2 reviews
0 helpful votes
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All is well. Best quality ever
June 22, 2021
Updated review

Even your chat folks were helpful. I began this process knowing nothing at all. And your website really made it easy

Date of experience: June 22, 2021

Even your chat folks were helpful
June 9, 2021
Previous review

Even your chat folks were helpful. I began this process knowing nothing at all. And your website really made it easy

Date of experience: June 9, 2021
California
1 review
0 helpful votes
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Great covers!
June 22, 2021

I ordered two covers in Cover Tuff fabric, one for a built-in grill and one custom cover for a kegerator tap. They arrived in a timely fashion, fit great and are great quality.

Date of experience: June 22, 2021
Florida
2 reviews
0 helpful votes
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Happy Customer!
June 22, 2021
Updated review

Easy to use site. Made figuring out our custom cover painless.

Date of experience: June 22, 2021

Easy to use site
May 31, 2021
Previous review

Easy to use site. Made figuring out our custom cover painless.

Date of experience: May 31, 2021
California
1 review
0 helpful votes
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Ordered size to fit.
June 22, 2021

Was happy to locate a place where I could purchase size to fit application. Heavy duty and weather proof. Quality product. Will be interesting to see how well it holds up under the Yuma heat.

Date of experience: June 22, 2021
California
1 review
0 helpful votes
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Awesome
June 22, 2021
Updated review

Ordering process is simple. Representatives very knowledgeable of the products.
Product fits perfectly and materialis great quality

Date of experience: June 22, 2021

Ordering process is simple
May 27, 2021
Previous review

Ordering process is simple. Representatives very knowledgeable of the products

Date of experience: May 27, 2021
South Carolina
1 review
0 helpful votes
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Good Quality
June 22, 2021

Waterproof cover with a custom fit was what we wanted.

Date of experience: June 22, 2021
Minnesota
1 review
0 helpful votes
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Very pleased
June 22, 2021

The quality was better than expected; delivery was spot on!

Date of experience: June 22, 2021
California
2 reviews
0 helpful votes
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Wonderful Products
June 22, 2021
Updated review

Great customer service! Customer service is great and very thorough in requesting measurements and creating an exact product.

Date of experience: June 22, 2021

Great customer service!
June 9, 2021
Previous review

Great customer service!

Date of experience: June 8, 2021
Washington
1 review
0 helpful votes
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Not 5 stars
June 29, 2021

I had ordered before and provided exact dimensions and let them allow for needed tolerances and it fit great. This time the cover doesn't fit. Also I had sent photos of my existing cover and requested the new cover match the color of the one I previously ordered. No communication to tell me that wasn't possible, so now I have one grey cover and a black one that doesn't fit.

Date of experience: June 22, 2021
Banner B. Covers & All USA Rep
over a year old

Hello Peter. Thank you for being a returning Coversandall customer. We are sorry to learn that this time, your custom cover did not turn out as expected.

Regrettably, we are unable to locate any previous order matching your name or email address.

Per our records, when clarification was requested you shared a drawing with your handwritten note "hard dimensions no extra". Thus, the cover was fabricated without providing the leeway we usually provide.

If you feel we should have done something differently, kindly write to us at [email protected] with pictures of the product clearly showing the problem. Also include a picture of the taffeta label sewn on the inside edge of the cover. Our Quality team will be happy to look into this and assist you with an appropriate resolution.