On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy process to measure and place order. Was contacted several times for additional pictures and measurements to ensure a perfect fit.
I found the website to be easy to use for my custom order. I ordered custom size clear vinyl tarp with grommets. They are perfect for the intended use and appear to be very good quality. I plan to order more now that I know the quality of the product.
Hey Phillip! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
The cover fits perfectly. The material used is awesome. It doesn't just cover, water beads and runs off. This isn't a material that will absorb water and hold it against the wood.
Hey Dan! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Communication was excellent. The company reached out with questions about my custom sized order which I appreciated. The product is well made and very high quality.
Thank you, Jeff, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Hey Karen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Joe! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
6 weeks to get the order because. Bad.bad. And I need 50 character to say bad.
Hi Thomas, we sincerely apologize for the delay in receiving your order. We understand your frustration and disappointment at having to wait six weeks, and we take full responsibility for this significant lapse in service. We recognize that this experience was far from satisfactory, and we are truly sorry for the inconvenience it has caused.
We have conducted an internal review to determine the root cause of this delay and are implementing corrective measures to prevent similar situations from happening again. We are committed to improving our processes and ensuring timely delivery for all our customers.
We value your feedback and appreciate you bringing this to our attention. We want to regain your trust and demonstrate our commitment to providing a much better experience in the future. If you would like to discuss this further, please do not hesitate to contact us directly at [email protected].
Hey John! Thank you for your feedback! We're thrilled to hear you appreciated the quality, pricing, and craftsmanship. Providing a straightforward, professional experience is always our goal. If you ever encounter any issues in the future, please don't hesitate to reach out—we're here to help!
Covers All reps easy to work with. Highly recommend these guys. They do a mock up of the cover and send to customer to approve before they produce cover. Love that it is a custom cover since I was unable to find the right size cover for my Mr Heater Low Profile Patio Heater. Will use these guys again when I need a cover.
Hey Jason! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I have already purchased another cover a few months ago. Was impressed with how quickly they made and delivered my custom order, so I came back for more.
Hey Rachel! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Quick and easy. Filling out the measurements is so easy with how they help you check off each measurement at a time.
Covers have been consistently of good quality which is not always the case with many companies.
Hey Karin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The team at Covers & All were very detail oriented and ensured all dimensions were gathered accurately. The final product fits perfectly and of the high quality expected.
Hey Mohamed! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I was charged $60.00 to have product here before the 23rd of December after having to add more grommets and webbing I was informed it would not arrive until the 26th I intended to give for a gift when I found out it would not arrive in time I asked to have it shipped regular shipping which would have been free. The representative told me it had gone to production and she could not refund the shipping, when I asked to talk to her manager she asked me if they could call back in a hour which I agreed, hour and a half went by no calls so I called again got a different rep.then my phone started to ring it was them, he told me not to answer it that he could help me, seconds later transfers me back to the other rep. Needless to say got the run around and still charge $60.00 for a gift that didn't arrive before Christmas as I paid extra for.
We appreciate you sharing your feedback, Vicki. We sincerely apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we're committed to addressing your concerns. We have escalated this internally, and our team will reach out to you at the earliest.
I sent a picture of my barrel smoker and was surprised and delighted by the designer's request for very specific dimensions for the handles, hinges and smoke stack. It was an amazing effort to get the perfect fit ( LOL almost a little OCD).
Mission accomplished.
Great fit and great price!
Use this company. They're the real deal.
Hey Harry! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy ordering and quick turn around. Exceptional customer service.
Hey Marianne! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I feel the advertising a discount is misleading when it does not apply to the first purchase.
My use of the tarp is unique. I bought it to cover a
Hardwood floor in a room shared with an elderly cat that houses a litter box and pee pad. I wanted the tarp to be thin enough to be nearly invisible. Another idea for the future product line.
Hello Carol, thank you for your feedback. We're pleased to hear that you are satisfied with the product you received. However, we’re sorry to learn that you couldn’t apply the first-order discount to your purchase. On the checkout page, there is an option on the right-hand side to enter the discount code. That said, it’s standard for discount offers to have specific terms. Upon review, the order was placed for a standard size, which is not eligible for discounts, as stated in the offer terms on our website.
Regarding your concern about the material, we offer a free material swatch kit on our website to help customers get a better idea of the materials we provide. You can order it here: https://www.coversandall.com/swatch-kit-p. If you have any further questions, please don’t hesitate to contact our customer support team via call or chat. We’re here to help!
Super fast selecting and great prices! Professionally made cover. Nice thick material that will last a long time. If you need a great cover they can fix you up!
Hey John! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I tried ordering thru Amazon and got error message on " order limit not met". I saw your company information and that I could place my order directly thru you and got a discount on an order that was $500ish cheaper then Amazon.
Thank you so much for your feedback! We're delighted to hear that you appreciate our pricing. We always strive to offer the best value for our customers. If there's anything else you need or have questions about, feel free to let us know.
High quality bird bath cover. Extremely durable material. This should last years and years. Would order again
Hey Zach! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
So far ordering a custom cover for my bench top milling machine is easy. Next... quality of product. We'll see. (fast forward) Ordered what I wanted and received it - excellent. It was THAT easy.
Hey Gordon! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
So far ordering a custom cover for my bench top milling machine is easy. Next... quality of product. We'll see.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Mark! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!