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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Sri Lanka
1 review
0 helpful votes
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Perfect fit!
January 12, 2025

Looks great and fits perfect. Color matches the decor of our home and makes everything look complete

Date of experience: January 2, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Heather! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Hampshire
1 review
0 helpful votes
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Top notch
January 12, 2025

Quickly made, excellent quality shipped 2 days later - and great price.

Date of experience: January 2, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Scott! Thank you for your wonderful review! We're thrilled to hear that you're happy with the quick production, excellent quality, and great price. Your satisfaction is our priority, and we're glad we could meet your expectations. We look forward to serving you again in the future!

Florida
1 review
0 helpful votes
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Outdoor grill and storage covers
January 12, 2025

This is my fourth time ordering from Covers and All. All orders are executed and shipped quickly. The products are high quality and the fit is exactly as ordered.

Date of experience: January 2, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Paul! We greatly appreciate your continued trust in Covers & All! Thank you for sharing your positive experience with us. We’re thrilled to hear that our outdoor grill and storage covers meet your expectations for quality and fit. Your feedback means a lot, and we look forward to serving you again in the future. If you need any further assistance or have any new projects in mind, don’t hesitate to reach out!

Florida
1 review
0 helpful votes
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Well equipment cover
January 12, 2025

Covers my well equipment good! I will purchase more covers. I will need one for my sprinkler valves.

Date of experience: January 2, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Jim! Thank you for sharing your experience with us! We're glad to hear that your well equipment cover is working perfectly for you. We're excited to know that you're considering more covers for your sprinkler valves, and we'd be happy to assist you with that. If you need any help with custom sizing or have specific requirements, feel free to reach out. We look forward to serving you again!

New Jersey
1 review
0 helpful votes
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Patience is key!
January 12, 2025

I would definitely recommend Covers & All to friends and family. My experience was good and their team was diligent and patient with me.

Date of experience: January 1, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, San, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Colorado
1 review
0 helpful votes
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Amazing!
January 12, 2025

Thank you! Great material! Perfect fit! Love love the snug elastic bottoms! During Hurricane Milton we had a wind microburst come into our patio area and literally PULLED off 2 of our old covers, ripped them fully off! These new ones, that won't be happening! Great peace of mind now.

Date of experience: January 14, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Jack! Thank you for your feedback. We're glad to hear that we were able to assist with your order changes. We understand how important it is to get everything just right, and we appreciate your flexibility and patience during the process. If there’s anything else we can do to ensure your satisfaction or help with future orders, don't hesitate to reach out.

California
1 review
0 helpful votes
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Great service and product
January 11, 2025

EasyFound online and used the app to customize covers to fit my needs. Received promptly and the quality, fit and craftsmanship was above what I expected.

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Mark! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Connecticut
1 review
0 helpful votes
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Great product and service
January 11, 2025

Easy ordering. Company followed up with me confirming order information. Delivery was on time.

Date of experience: January 1, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Doug, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Texas
1 review
0 helpful votes
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I ordered this to cover a stack of pool lounge chairs. I had to guess how this would fit but customer service asked for photos and some additional measurements so it they could ensure it would fit properly. After multiple back and forth messages, they had a new concept with optimal fitment. Sure enough, it is perfect! And as usual, it is very nicely built with high quality materials and stiches. Thank you again Covers & All!

Date of experience: January 1, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Jesse! Thank you so much for your feedback! We're thrilled to hear that the cover fits perfectly and that our customer service team could assist you in achieving the optimal fit. It's great to know that you’re pleased with the quality and craftsmanship of the product! We truly appreciate your trust in Covers & All, and we look forward to helping you again in the future. Should you need any more covers or assistance, don’t hesitate to reach out.

Indiana
1 review
0 helpful votes
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Thanks again!
January 11, 2025

Awesome products! Easy to order, prompt shipping and fit just right!

Date of experience: January 23, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Jim! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Great experience
January 11, 2025

Easy process to measure and place order. Was contacted several times for additional pictures and measurements to ensure a perfect fit.

Date of experience: January 20, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Mark! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Alabama
1 review
0 helpful votes
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I found the website to be easy to use for my custom order. I ordered custom size clear vinyl tarp with grommets. They are perfect for the intended use and appear to be very good quality. I plan to order more now that I know the quality of the product.

Date of experience: January 1, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Phillip! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Virginia
1 review
0 helpful votes
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Perfect fit
January 11, 2025

The cover fits perfectly. The material used is awesome. It doesn't just cover, water beads and runs off. This isn't a material that will absorb water and hold it against the wood.

Date of experience: January 1, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Dan! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Colorado
1 review
0 helpful votes
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Great quality!
January 11, 2025

Communication was excellent. The company reached out with questions about my custom sized order which I appreciated. The product is well made and very high quality.

Date of experience: January 1, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Jeff, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Tennessee
1 review
0 helpful votes
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Shopping experience
January 11, 2025

Staff was very helpful with measuring & ordering directions.

Date of experience: January 1, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Karen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Great overall experience
January 11, 2025

Service was awesome. Product exactly as ordered and needed

Date of experience: December 31, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Joe! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Too complicated
January 11, 2025

6 weeks to get the order because. Bad.bad. And I need 50 character to say bad.

Date of experience: December 31, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Thomas, we sincerely apologize for the delay in receiving your order. We understand your frustration and disappointment at having to wait six weeks, and we take full responsibility for this significant lapse in service. We recognize that this experience was far from satisfactory, and we are truly sorry for the inconvenience it has caused.

We have conducted an internal review to determine the root cause of this delay and are implementing corrective measures to prevent similar situations from happening again. We are committed to improving our processes and ensuring timely delivery for all our customers.

We value your feedback and appreciate you bringing this to our attention. We want to regain your trust and demonstrate our commitment to providing a much better experience in the future. If you would like to discuss this further, please do not hesitate to contact us directly at [email protected].

Georgia
1 review
0 helpful votes
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Super jobquality
January 11, 2025

Quality, pricing professional craftsmanship, no games or gimmicks

Date of experience: December 31, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey John! Thank you for your feedback! We're thrilled to hear you appreciated the quality, pricing, and craftsmanship. Providing a straightforward, professional experience is always our goal. If you ever encounter any issues in the future, please don't hesitate to reach out—we're here to help!

Nebraska
1 review
0 helpful votes
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Covers All reps easy to work with. Highly recommend these guys. They do a mock up of the cover and send to customer to approve before they produce cover. Love that it is a custom cover since I was unable to find the right size cover for my Mr Heater Low Profile Patio Heater. Will use these guys again when I need a cover.

Date of experience: December 31, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jason! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Quick and painless
January 10, 2025
Updated review

I have already purchased another cover a few months ago. Was impressed with how quickly they made and delivered my custom order, so I came back for more.

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Rachel! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Quick and easy
November 21, 2024
Previous review

Quick and easy. Filling out the measurements is so easy with how they help you check off each measurement at a time.

Date of experience: November 10, 2024