On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Better than I expected! With the extra 1"-2" it was a perfect fit. Looks nice!
I had a pretty straightforward experience on the website - I selected the general shape I wanted and entered in the dimensions I needed to customize the cover size. Selected the type of material I wanted and ordered it.
I found the site by accident and have been looking for outdoor table chair covers to protect my seat cushions from the weather. The covers arrived and have done their jog since a severe weather storm tested them. I am satisifed with the fabric and the design.
I found the site by accident and have been looking for outdoor table chair covers to protect my seat cushions from the weather. So far the process has been quite easy, we shall now see if the order comes through correctly and efficiently
During the ordering process they caught an obstruction in the picture and asked about it if before approving final design. It my case the obstruction was abe to be moved but if not the cover would have been useless.
Not the first time I have purchased from Covers&all. Good experience in the past and I expect the same with this order.
Not the first time I have purchased from Covers&all. Good experience in the past and I expect the same with this order.
This was my second order after receiving a custom cover for my zero turn mower. Excellent design and service across all customer domains.
Had to use firefox to order. Was unable to use google to order.
Had to use firefox to order. Was unable to use google to order.
Came well packaged and was easy to put over the furniture. The elastic at the bottom is generous and makes the table look well protected!
The high Quality of their Covers is second to none, simply the best. Their customer service is outstanding, and shipment from their manufacturer in India to the USA was surprisingly fast. When I received my cover it needed revisions so I contacted them and they promptly made me another cover and shipped it out and was received in 11 days. Cover is now perfect and made to look great and last a long time. Thanks Again Covers And All, a job well done. A truly Professional Company. Picture is a bit wrinkled from folding during shipment but will be fine over time.
I received my cover, it took a while to ship because it is made and comes from India. This was no problem I understand it had to be custom made then shipped to the USA. Overall Shipping was not bad. What was though is their customer service. I did a online chat session and got absolutely nowhere, the representative told me they would transfer to the feedback team, I emailed them also and never heard back from them. The issue with my cover was although it was of excellent quality and material they made the cover with a mesh rectangular opening on the back top of the cover so it can breath. So when it rains water gets in, defeats the whole purpose of the cover. My next problem is they did not design it right to fit over my wall mount even though I sent pictures and model #s to them like they asked along with the dimensions. Third I have openings on the bottom corners of the cover, the velcro strips on the bottom back do not go up high enough to enclose properly. I live in Las Vegas NV where it seldom rains but today it rained pretty good and I checked the tv afterwards and it was indeed wet inside. I never give bad reviews even if the product is not up to par. But in the case the poor customer service prompted me to give this review. Overall this could be a exceptional cover if they ever got back to me and fix the problems I have, the quality of material used is excellent, the production was poor. I will post a follow up If they get a hold of me and fix my issues.
Found Covers & All while searching for custom covers for our non-standard heaters. Took some quick measurements using the guidance on the site and ordered our covers. The covers shipped / arrived earlier than promised. The elastic at the bottom makes them a little challenging to put on / take off, but it also keeps the cover in place so its worth it.
Everything on the website says Georgia, USA, but talking to customer service, everything is in India. This misdirection disappoints me. One of the representatives told me when I asked him directly that he was in Georgia... I don't believe that, as the second guy was Indian as well.
HOWEVER!: Once I placed the order, they contacted me for clarification on my design, then went back and forth a few times until I was happy with it before proceeding. Then when I got it, I found that they added a pocket and a vent that I didn't even ask for which was a nice little bonus. The cover fit very well, and I'm really impressed with the quality of the cover - so glad I went with the heaviest material.
A really great value for the money spent.
Everything on the website says Georgia, USA, but talking to customer service, everything is in India. This misdirection disappoints me. One of the representatives told me when asked directly that he was in Georgia... I don't believe that, as the second guy was Indian as well.
I am very glad I found Cover All. I use to have to store all the outdoor furnitures under a tarp. Cushions would be left in the rain because there were too many to put away every day. Now I can leave them out and just put the custom cover over it. I'm excited not to have to store anything away but cover it all and leave it with cushions/pillows all winter. It's great to work with the engineer dept to custom covers. The only draw backs are the colors fabric. Blue looks like navy blue on site but after receiving it's not. Second is shipping as not as fast but I guess it's because of fabricating cover to you specifications. I'll be purchasing pillow covers next, Hope I can get a discount since it will be my 5th cover purchase
The site offered a 20% discount and free shipping if you gave your email, but failed to produce discount or free shipping. I'd like my email removed, or a credit given to my purchase.
Our covers arrived with some delay (presumably due to COVID) which was communicated by email. Trying to contact the company by phone was unsuccessful and I don't recommend trying.
Our covers arrived with some delay (presumably due to COVID) which was communicated by email. Trying to contact the company by phone was unsuccessful and I don't recommend trying.
Super easy to place order, customer service contacted me to confirm my order with ease.
Easy to order! We hope the product is what we are hoping for.
Easy to order! We hope the product is what we are hoping for.
Products are of questionable quality and expensive for what you get
Easy site to navigate and use. Products are of questionable quality and expensive for what you get
So far, it was easy ordering. I had a great experience.
Easy to pick out size and place order. Also good color choices to pick from.
Easy to pick out size and place order
Very thick and good color, much better than the Martha Steward covers being replaced.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members