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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,078
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,450 reviews

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New York
1 review
0 helpful votes
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Custom tarp
August 3, 2021
Updated review

Easy to place the order. Had a question, and used the contact on the side to get it answered. Now waiting to see if the order is correctly made.

Date of experience: August 3, 2021

Easy to place the order
July 19, 2021
Previous review

Easy to place the order. Had a question, and used the contact on the side to get it answered. Now waiting to see if the order is correctly made.

Date of experience: July 19, 2021
Missouri
1 review
0 helpful votes
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Great product
August 3, 2021
Updated review

Looking for a bargain. After tax and shipping not as great a saving as I thought. I hope this cover is more pliable than my old stiff, cracked one.

Date of experience: August 2, 2021

Looking for a bargain
July 15, 2021
Previous review

Looking for a bargain. After tax and shipping not as great a saving as I thought. I hope this cover is more pliable than my old stiff, cracked one.

Date of experience: July 15, 2021
Alaska
1 review
0 helpful votes
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Comp. Cart install
August 3, 2021

I need to remove shipping fabric wrinkles.

Good exp.

Date of experience: August 2, 2021
Florida
1 review
0 helpful votes
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Very Satisfied
August 2, 2021

I ordered a custom shade sail. I had an issue with the fit when received. It was cut to measurements I provided, but did not fit as I expected. Customer service was very helpful in helping me reorder, with site discount and receive the second custom order quickly.

Date of experience: August 2, 2021
Florida
1 review
0 helpful votes
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My experience could not have been worse; charged on my credit card and no products received.

Date of experience: August 2, 2021
Banner B. Covers & All USA Rep
over a year old

Hello Kevin. We are sorry to note your disappointment.

However, your covers were dispatched on 7 July and we had also shared the FedEx tracking information with you via email.

Per the FedEx tracking page, delivery attempts were made on 14,15 and 16 July with the result "Customer not available or business closed." Each time, FedEx also left a door tag with instructions for rearranging delivery and/or the location you could pick it up from. Per the standard process, since no contact was made by you with the local FedEx facility, the package was eventually discarded.

Despite there being no error from our side we did issue replacement covers which were delivered on 13 August.

Colorado
1 review
0 helpful votes
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Fire table cover
August 2, 2021

Excellent quality and perfect fit. Very pleased! Will be back for AC covers before winter.

Date of experience: August 2, 2021
Kentucky
1 review
0 helpful votes
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Great Product
August 2, 2021

Great product, fit perfect and high quality. Easy but thorough design process which ensures I got what I needed.

Date of experience: August 2, 2021
Pennsylvania
1 review
0 helpful votes
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Quality Cushion Covers
August 2, 2021

Very pleased with the quality custom cushion covers we received in a timely and efficient manner!

Date of experience: August 2, 2021
Oregon
1 review
0 helpful votes
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Custom sand box cover
August 2, 2021
Updated review

Fits and looks amazing. The process was smooth and seamless. There was a a lot of communication which felt great dealing with a company that cares about getting the right product made. They wanted to get the perfect fit with all the measurements. They reviewed the images I provided and had a quick turn around. Highly recommend.

Date of experience: August 2, 2021

Easy quick
July 18, 2021
Previous review

Easy quick

Date of experience: July 18, 2021
Kentucky
1 review
0 helpful votes
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Vodek WI
August 2, 2021

Good quality, fast service. The fabric is solid and it looks like it should last for a long time. I will need to get 1-inch straps with a small buckle to tide it up outside again in winter winds. It will hold to hold it in place.

Date of experience: August 2, 2021
Massachusetts
1 review
0 helpful votes
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Crap service wrong everything
September 1, 2021
Updated review

I do not know how you people stay in business. Weong colors. You person on phone messed the order and changed incorrectly

Date of experience: August 2, 2021

So far, will see how fits
July 10, 2021
Previous review

So far, will see how fits. I printed your sheets to measure. I did exactly what you said to do.

Date of experience: July 10, 2021
Florida
2 reviews
0 helpful votes
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Perfect fit!
August 2, 2021
Updated review

2ND TIME ORDERING I LOVE THAT YOU CAN SEND PICTURES OF WHAT YOU ARE HAVING COVERS MADE FOR. NO COMPLAINTS, FROM NOW ON I ORDER ALL MY COVERS FROM HERE

Date of experience: August 2, 2021

2ND TIME ORDERING I LOVE THAT YOU CAN SEND PICTURES...
July 17, 2021
Previous review

2ND TIME ORDERING I LOVE THAT YOU CAN SEND PICTURES OF WHAT YOU ARE HAVING COVERS MADE FOR. NO COMPLAINTS, FROM NOW ON I ORDER ALL MY COVERS FROM HERE

Date of experience: July 17, 2021
Arizona
1 review
0 helpful votes
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Ball Family
August 2, 2021

The site is easy to navigate and place an order.
The custom team is caring and makes sure they do not get the order wrong.
They double check things

Date of experience: August 1, 2021
South Carolina
1 review
0 helpful votes
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Extra unintended cost
August 2, 2021
Updated review

I immediately noticed an issue with what was ordered (wrong color), I immediately notified via in page notification (email). I was notified the next day that the material had "already been cut and there would be an up charge. Not a significant amount, around $18. However, the end product is fantastic and well made! It was still, even with the extra cost, worth the purchase.

Date of experience: August 1, 2021

Easy to navigate
July 12, 2021
Previous review

Easy to navigate

Date of experience: July 11, 2021
California
1 review
0 helpful votes
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Hot tub cover
August 1, 2021
Updated review

Easy to order and was shipped and received pretty quickly. A bit expensive but worth it.

Date of experience: August 1, 2021

Pretty easy so far
July 14, 2021
Previous review

Pretty easy so far.

Date of experience: July 13, 2021
South Carolina
1 review
0 helpful votes
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Perfect fit and quality
August 1, 2021
Updated review

Very easy to use. Measured my firepit, chose color and quality of fabric. In less than 2 weeks my cover arrived. It's perfect and I love it. Very happy with this product!

Date of experience: August 1, 2021

Very easy to use
July 19, 2021
Previous review

Very easy to use

Date of experience: July 19, 2021
Florida
1 review
0 helpful votes
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Best custom covers ever
August 1, 2021
Updated review

Great product, great price, good quality, good shipping

Date of experience: August 1, 2021

Great product, great price, good quality
July 20, 2021
Previous review

Great product, great price, good quality,

Date of experience: July 20, 2021
Arizona
1 review
0 helpful votes
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A lot of work to get my actual order
August 28, 2021

I ordered two square covers for the seats, and two trapeze for the back of my rockers. I got 4 squares. I sent them a message on their site, and have yet to get a response. I'll try calling next week, but I dislike the extra work.

Date of experience: August 1, 2021
Banner B. Covers & All USA Rep
over a year old

Hello Alison. Please accept our sincere apologies in case there is an error in your covers.

We passionately handcraft hundreds of custom covers each day, following the measurements and instructions you provide. Admittedly sometimes we make a mistake; however, we are firmly committed to making it right when given the opportunity.

Regrettably, we are unable to locate any communication from your registered contact details.

Your order confirmation email lists the measurements you provided for your covers. Kindly compare the ordered sizes with the covers you have received. If you find any discrepancies, please write to us at [email protected] with the following information:

1. Actual measurements of the seats
2. Pictures of the covers skirted on the seats and showing the incorrect measurement using a tape measure
3. A picture of the white taffeta label sewn on an inside edge of each cover

We look forward to your email as we are keen to resolve this, especially if we have made an error in fabricating your covers.

Colorado
1 review
0 helpful votes
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Love it!
August 1, 2021
Updated review

Had almost given up hope of finding a cover that would fit my small patio table. Was able to order here with exact measurements. Results—perfect fit!

Date of experience: July 31, 2021

Had almost given up hope of finding ha cover that would...
July 19, 2021
Previous review

Had almost given up hope of finding ha cover that would fit my small patio table. Was able to order here with exact measurements.

Date of experience: July 18, 2021
Colorado
1 review
0 helpful votes
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Nice heavy duty Travel Trailer propane cover. I had another cover special made several years ago and it is outside 24 hrs a day, 7 days a week and still looks brand new. I have no doubt this cover will stand up to the weather in Colorado as well.

Date of experience: July 31, 2021