On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Prompt delivery the covers are good and heavy. I ordered the heaviest one.
I was very satisfied with my selection a d the fit. Delivery was excellent.
Ordering sight-unseen these days is always a crap-shoot. I couldn't be more delighted with the ordering experience from the beginning to end! The end result is a beautiful, high-quality cover for our son's sandbox that fits like a glove and looks fantastic. Very satisfied.
Great experience! Called and put in the order... customer service was friendly and helpful. Received the covers before they said we would, which was such a nice surprise since everything shipping wise is delayed due to Covid... but not this company! Will recommend them to my family and friends!
The manufacturer contacted me to confirm the dimensions. The product is extremely well made and of heavy duty material. It arrived in a very short amount of time with no hassles. Highly recommend them!@
Webs site was little difficult to use to start with. Seemed to jump around. Pictures of how to make measurements was detailed and once I figured it out everything worked fine.
Cover arrived in a very reasonable amount of time and fit very well.
Web site walks you through the measurement process and customer service is available to answer any questions. Once the order was placed, the cover was made and shipped quickly and arrived earlier than expected.
Website is easy to use. My first time order I had a 20% discount. Covers fit perfectly and great looking.
Website is easy to use. My first time order I had a 20% discount code. Can't wait for the covers to arrive to try on my patio couch.
Website offers great suggestions to maximize product usage. Easy to follow instructions to customize your hot tub.
Seller contacted me immediately upon purchase to confirm accuracy of measurements.
Website offers great suggestions to maximize product usage. Easy to follow instructions to customize your hot tub.
Even after contacting the customer service about discount before order was delivered, the charged full price and shipping
I filed a complaint upon receipt of product, informed review committee that product was made incorrectly took picture and copy of order with the correct measurements that were sent according to your diagram on how to show measurements and heard on Friday July 30 that I would hear something back in 72 hours. It is now Aug 3 2021 and I have had no update on how this will be fixed. The product sent is too wide and not long enough. Need a replacement sent immediately.
Robert Ford
Crsford@ aol.com
*******023
Hello Robert. We are sorry to learn that your custom cover does not fit as anticipated.
Our records show that on 30 July our support team did request you to raise a ticket through your Coversandall account. The requested pictures were provided on 4 August, following which our Quality team did respond within 6 hours.
From the pictures you shared with us, the article you are covering is a stand up air conditioner. However, your order was placed for a window air conditioner cover. As shown in the examples on the product page, this cover is open at the back. Placing the cover that way you will find the measurements match those provided with the order.
Had we been contacted immediately after the order was placed, this would have been an easy correction to make. Understandably, since each cover is custom made to your specifications, we are unable to accept returns in the absence of any error from our side. If we do make an error in fabricating a cover, we are firmly committed to issuing a replacement.
Very unsatisfactory. I sent my measurements but received an email to send different measurements. I did and the cover is way too big. Also I ordered a navy blue cover and received some ugly shade of blue.
Wrong color and too big! Sent my measurements but they insisted I remeasure. Wrong. It came out too big! Navy blue is not navy blue! Don't buy here.
I want my item shipped to my PO Box, which is also my billing address, since we are plagued with "porch pirates". I will not be responsible for paying for items that I do not receive!
I want my item shipped to my PO Box, which is also my billing address, since we are plagued with "porch pirates". I will not be responsible for paying for items that I do not receive!
Custom boat cushion canvas covers are not always an option. These were affordable, quick, and did the job.
Hello Liza. We are sorry to learn that your custom smoker cover does not fit as desired.
Your order confirmation email serves as an invoice. You should also have received an invoice from Amazon Pay. Nevertheless, we are sending you an invoice for this order.
We passionately handcraft hundreds of custom covers each day, following the measurements and instructions you provide. Admittedly sometimes we make a mistake; however, we are firmly committed to making it right when given the opportunity.
To validate that we have erred, pictures (or in some cases a video) clearly demonstrating the incorrect measurements are necessary and also mentioned as a requirement in our Terms of Use. This is also quicker than sending the cover back and waiting for it to reach us.
You can write to us at [email protected] with the following information:
1. Actual measurements of your grill
2. Pictures of the cover skirted on the grill and showing the incorrect measurement using a tape measure
3. A picture of the white taffeta label sewn on an inside edge of the cover
The measurement was made very ease with the figures used to help with the measurement. The order was completed ahead of schedule.
Ease of operating and lots of selections.
Easy online order process, product came exactly as described and fit perfectly
Easy to place the order. Had a question, and used the contact on the side to get it answered. Now waiting to see if the order is correctly made.
Easy to place the order. Had a question, and used the contact on the side to get it answered. Now waiting to see if the order is correctly made.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William. We are sorry to learn that you were unable to avail the HOLIDAY20 discount.
The discount is not applied automatically. To avail it, the code HOLIDAY20 needed to be entered on the Shopping Cart page (in the APPLY DISCOUNT field). This code was mentioned on our homepage
Unfortunately, when you contacted us the HOLIDAY20 code had expired. Our records show that during your chat conversations on 16 and 19 July, our support team did offer to apply an alternate code (WELCOME20) however in both instances you left the chat without providing confirmation.
Note that as mentioned on our homepage and all product pages (in the top left corner), free shipping is applicable on orders over $99.