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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Very quick delivery and exactly what we ordered.
Good value and would recommend.
Ordered in October last year, payment taken immediately. Still waiting to receive the goods.
Easy to order with bespoke measurements and goods were delivered in a short time, the quality and workmanship is very good
This company is very slow on communication and delivery. The product was almost good, but had a part missing.
Hello Royston. Please accept our apologies for disappointing you with your Coversandall purchase. While we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team.
Per your conversation with our Quality team, we have refunded 25% of the product cost due to this inconvenience. Your patience and understanding are greatly appreciated. If there is anything else we can assist you with, please feel welcome to write back.
Not delivered as promised with no communication about any delay. I had to chase for a disinterested response. Half hearted apology. They are not to be trusted, don't waste your money
Hello Paul. Please accept our sincere apologies for the 1-week delay in your order, half of which was transit delay. We certainly understand the disappointment this must have caused.
We also apologize if our support did not meet your expectations. While we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team.
We trust you are satisfied with your Heavy Duty Custom Tarpaulins. If there is anything else we can assist you with, please feel welcome to write to us at [email protected]
The covers I ordered arrived and I am very pleased with them. They are the right size, they are well made and seem robust - just what I need. However, they took forever to arrive. It is true that there was a wait anticipated. I was advised that it would take over a month for the covers to arrive. I was given a date of 4th December. Fine. However, the 4th arrived and went. I waited a week and then contacted their office explaining that I was still waiting. They were very nice and advised me there was a problem and that I would get the covers soon. I waited more than another month. They arrived in the middle of January. Long time to wait.
Easy user friendly website. Highly recommend. Covers arrived. Material is hard wearing and really well made. Would definitely recommend them.
Very easy site to order on so pleased with the initial experience. Delivery was delayed by just over 3 weeks which was disappointing but company was pretty good at communicating and responded to my email. Items are shipped from India so did take time after dispatch. The curtain is well made and perfect to keep a bit of warmth in our gym garage.
Ordered a custom-fit cover for my cushion storage box in the garden. Easy process, after a couple of emails was able to sign off the finished spec. Delivery was 2 weeks quicker than promised date. Cover fitted perfectly - cushion box now fully waterproof!
I ordered the cover on 06/01/2021, and it was delivered on the 19/01/2021.
Before I ordered I sent a photo of the table, & checked with "Cover & All" about the length of the push clips that they provide, & as they are approximately 16"-19" in length, decided to go with the drawstring only option. (Due to table design, push clips would not reach & secure to the table legs).
Table is an Asda George Miami glass topped table. The top frame is 1.5 inch deep, so i was hopeful that pulling on the drawstring would keep a 2 inch deep cover in place.
However the drawstring supplied, does not go all the way around the cover, (short drawstrings to 2 corners only, extend approx. 12 inches to iether side). Mean that the cover is held to the top at only 2 corners.
Fabric type is Cover Tuff in Blue colour, which seems to be a good quality fabric, but only time will tell how it holds up to sun exposure.
For the reasons stated above I have given the cover supplied 3 stars.
Hello Barry. Thank you for taking the time to share your feedback as well as the pictures.
While we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team.
Cover Tuff is our strongest material with high durability. If you need any assistance with the cover, please do not hesitate to write to us at [email protected].
I need help and the chat line soon had my problem sorted out. Cover arrived on time and fits very well and I am very pleased with it.
Great product and fantastic service identifying when I made a mistake in measuring. Would fully recommend this.
Hello Shane. Please accept our sincere apologies for the delay on your order. To clarify, your order was placed on 27 November for delivery by 29 December, but was dispatched on 11 January. Per the FedEx tracking site it was delivered on 22 January at 12:20pm. We certainly understand the frustration and inconvenience this delay must have caused.
All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We trust you are happy with the quality of your purchase. If you have additional comments or questions, please feel welcome to write to us at [email protected].
The mismatch with target delivery dates and actual delivery dates was really frustrating - a gap of 2 months. This can be put down to the impacts of the Covid-219 pandemic.
The actual product - clear tarpaulin with edging and eyelets - is really good. I have yet to fit the product so time will tell whether this will last - I suspect it will and will meet the specific need - weather protection for my chicken house
Hello Richard. Please accept our sincere apologies for the delay on your order. We certainly understand the frustration this must have caused.
From our internal notes we see that our support team did put in an expedite request each time you contacted us. All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are ongoing, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We thank you for bearing with us and giving us the opportunity to delight you with our product!
Was very pleased to come across a company that did made-to-measure covers. A potting bench had been lovingly made but not a standard size. Pleased we could cover it for the winter months.
The cover I ordered was not straight forward and I could not have had a better customer experience. Discussion by email and by phone with the design team were excellent. It did take a little longer to get the cover but better that it be correct than rushed and incorrect. No extra charge for the extra work they did to make sure the design was correct. They went above and beyond. Would highly recommend them.
Based on a prior purchase from Cover & All I bought the inflatable cushions - sadly they are poor quality, deflate easily and consequently won't do the job. I will not be buying from this company again.
Hello Malcolm. Thank you for being a returning Coversandall customer.
We are truly sorry to note that you are not as satisfied with your recent purchase as you were with your previous order. However, your air bags are made of the same material used for the fire pit cover you purchased earlier - Cover Tuff.
To ensure the air doesn't leak, please make sure the valve is turned clockwise tightly. If you feel there is a defect in the product, we will be happy to send you a replacement. Simple take a brief video showing the exact problem and email us at [email protected].
Took a little longer than expected but item seems well made and as advertised
Hello Gary. Thank you for your rating and feedback.
We apologize for the 1-week delay in your order. All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are ongoing, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
Thank you for bearing with us and giving us the opportunity to delight you with our product!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kathryn. Please accept our sincere apologies for the delay on your order. To clarify, your order was placed on 20 November for delivery by 23 December, but was dispatched on 16 January. We certainly understand the frustration and inconvenience this must have caused. Per your conversation with our support team, we did issue a refund for 10% of the product cost.
All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments, you are very welcome to write to us at [email protected].