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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,528
value
72
shipping
73
quality
13,271
This company responds to reviews on average within 0 days

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14,842 reviews

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GB
1 review
0 helpful votes
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Very very happy
April 29, 2021

Covers beautifully made and fit my outside sofa cushions perfectly. Delivery was when they said. Will definitely buy from them again.

Date of experience: April 29, 2021
GB
1 review
0 helpful votes
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Cover for garden chairs
April 29, 2021

Easy to use website got what we ordered excellent quality product

Date of experience: April 29, 2021
GB
1 review
0 helpful votes
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Excellent
April 29, 2021

Easy to follow and place an order. Good choice of materials and options. Have received our cover for our garden table and chairs and fits well.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Quality products
April 28, 2021

Loved the seat covers, the quality is really good and they are rain proof which has been tested with the British weather. Easy to order but the lack of delivery time was a let down as the estimated date was passed by nearly two weeks and no updates.
Would recommend.

Date of experience: April 28, 2021
India
1 review
0 helpful votes
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A perfect, bespoke cover
April 28, 2021
Updated review

Amazing. The website was very easy and simple to use. The cover was made to measure! Thank you.

Date of experience: April 28, 2021

Amazing
April 11, 2021
Previous review

Amazing. Very easy and simple to use.

Date of experience: April 11, 2021
GB
1 review
0 helpful votes
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Pegola curtain/blind
April 28, 2021
Updated review

Simple to use web site, helpful response to emails sent, very good customer service

Date of experience: April 28, 2021

Simple to use web site, helpful response to emails...
March 27, 2021
Previous review

Simple to use web site, helpful response to emails sent, very good customer service

Date of experience: March 27, 2021
GB
1 review
0 helpful votes
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C D GRIMWOOD & SONS
April 28, 2021

Easy ordering, had a bespoke cover made, it came quicker than expected and is perfect.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Patio chair covers
April 28, 2021
Updated review

Ordering was easy, phone call to ask if sample of extra fabric available answered positively and in a friendly manner. Will let you know about delivery service and quality of custom cushion covers.

Now received - covers are really good and fit perfectly. Would have been 5 stars but delivery was delayed by a week.

Date of experience: April 28, 2021

Ordering was easy, phone call to ask if sample of extra...
April 6, 2021
Previous review

Ordering was easy, phone call to ask if sample of extra fabric available answered positively and in a friendly manner. Will let you know about delivery service and quality of custom cushion covers.

Date of experience: April 6, 2021
GB
1 review
0 helpful votes
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Well covered
April 28, 2021

Fast ordering and good quality cover with extras asked for.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Great custom product (fire pit cover) at a good price, delivered on time. Very good communication. The website was very easy to use and the service was excellent.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Poor Customer Service
May 28, 2021

No contact from them despite the order being 3 weeks late. I contacted them on several occasions

Date of experience: April 28, 2021
New Jersey
1 review
0 helpful votes
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Great service
April 28, 2021

Really pleased with the quality, delivered when promised - good value for money. Very happy.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Good replacement covers
April 28, 2021

Covers were easy to order and they come in a range of fabrics and colours to suit your needs.

The estimated delivery was way off. They arrived about 16 days late and I had no communication from the manufacturer so I had to chase the order myself. Be useful if their system told them that a delivery date had been missed so that they could follow up with an email or telephone call.

Even though the company states UK I'm not convinced the covers are made here in the uk. I got an email from a US company about my order and the packaging also has import labels on it.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Pergola cover
April 28, 2021

Bought this cover to go on top of my pergola it gives just the right amount of shade from the sun I can sit out in the afternoon without getting the full glare of the sun

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Top class.
April 28, 2021

Fast and efficient service, very quick to reply to my enquiries with polite and pertinent information. Will definitely use again and can recommend to anyone.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Very Happy
April 28, 2021

Great quality covers I'm really pleased if I had one negative it would be that I wish they had more colours to choose from. Saying that we are very happy with the service and they fit perfectly.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Great attention to detail
April 28, 2021
Updated review

Great website to help with ideas and templates, followed up by a team who really want to get your order right (I was contacted for clarification and then provided a PDF design).
The covers have arrived and the material is very high quality and strong.

Date of experience: April 28, 2021

Great website
April 8, 2021
Previous review

Great website

Date of experience: April 8, 2021
GB
1 review
0 helpful votes
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Sofa cover
April 28, 2021
Updated review

Efficient and accurate, despite it being an awkward shape

Date of experience: April 28, 2021

Efficient
March 19, 2021
Previous review

Efficient

Date of experience: March 19, 2021
Washington
1 review
0 helpful votes
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Nice product
April 28, 2021
Updated review

Really good super quick to order great you can have it custom made great customer service

Date of experience: April 28, 2021

Really good super quick to order great you can have...
April 5, 2021
Previous review

Really good super quick to order great you can have it custom made

Date of experience: April 5, 2021
GB
1 review
0 helpful votes
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Exactly what I needed.
April 28, 2021
Updated review

The replacement outdoor cushion covers were well-made and custom-fit perfectly. Delivery within two weeks. My only wish is that there were other colour options.

Date of experience: April 28, 2021

Good website and custom options
April 11, 2021
Previous review

Good website and custom options

Date of experience: April 11, 2021